Ratings based on 402 Verified Reviews

4.6 out of 5
97% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Gloucester, UK

Ideally positioned with beautiful views and garden

Posted Jan 28, 2017
Pros: See above
Cons: The hotel used to charge for the use of an iron and ironing board, which was something we have never experienced elsewhere. This is no longer the case
Location: The walk along the Promenade to Camara des Lobos is really worth doing.
Just got back from our fifth winter holiday at the Promenade in a row. We keep checking each year to see if we fancy a change but nowhere else comes near for the price. Spacious well-equipped rooms with uninterrupted views of the ocean from the superior rooms, stunning poolside gardens with a good range of seating options and everywhere spotlessly clean. Really easy to get to from the airport, with an Aerobus stop right outside the door. About a 40 minute walk to the centre of Funchal and 15 minutes from the Forum shopping mall with a cinema that shows English language films with Portuguese subtitles. Nearby there's a huge choice of good quality restaurants catering for all tastes and budgets. The hotel staff are lovely and only too happy to help.
Comment from Hotel Management
Feb 7, 2017 by RA, Hotel Management
Dear Guest, Your feedback is very important for us and future Guests. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may rWe would like to take this oppoequire improvement. Therefore your participation has been extremely important and gratifying to us. It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit. Ricardo Assis Unit Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Hotel

Posted Dec 6, 2016
Pros: Position on the coast and its facilities.
Cons: Some upgrading of rooms is needed.
Location: Great location. A short distance from Funchal with shops and restaurants nearby.
All the staff from the reception to the restaurant staff are friendly and attentive. The view of the sea is stunning and the pools ouitstanding.
Comment from Hotel Management
Jan 4, 2017 by RA, Hotel Management
Dear Guest´s Thank you very much for your review It is a great pleasure to have you as guest and to know that you have enjoyed the great quality of service we are offering. We are looking forward to welcoming you back soon. Sincerely, Ricardo Assis Unit Manager
4 out of 5
Recommended
for Couples
by A verified traveler from UK

Good Choice for our first visit to Madeira

Posted Dec 3, 2016
Pros: Location, staff and food, Sea view rooms have sunshine all day, and our terrace opened directly unto the hotel garden and pool area.
Cons: Evening entertainment. Reception area lacks atmosphere since seating area, bar, restaurant and pool area etc are all 5 floors below.
Location: Location is good especially if you like walking. Many restaurants are close by, as well as opportunities to book bus and walking tours.
The Pestana Promenade is a modern hotel with an excellent location overlooking the Atlantic. Like most Funchal hotels it is situated about 30-40 minute walk from the town centre, with a long hill on the return walk, although there is a good bus service and plenty of taxis. The facilities in the hotel are very good and the staff are very friendly and helpful. Breakfast buffet has everything and can often be enjoyed outside in the terrace. The evening buffet has a very wide choice of high quality food. If you are looking for evening entertainment it is quite limited in this hotel.
Comment from Hotel Management
Jan 4, 2017 by RA, Hotel Management
Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at the Pestana Promenade Hotel. We are delighted to hear you had a good time with us and enjoyed our location, breakfast and views. We are glad you enjoyed the quality of service we provide. please rest assured that we have forward your comments in the contras to our manegement to be analised. We are looking forward to welcoming you back very soon during your next visit. Sincerely, Ricardo Assis Unit supervisor
4 out of 5
by A verified traveler

well-appointed hotel with great views

Posted Nov 29, 2016 on Hotels
exceeded expectations
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing this v review regarding your recent stay at Pestana Promenade. it was real pleasure having you as our Guest and to being of service, and we look forward to your next visit Kind regards, Ricardo Assis
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in nice location

Posted Nov 27, 2016
Nice hotel with great sea views from the rooms. Very good breakfast and nice location on the promenade, - and a relatively easy walk into the main town of about 30 mins
Comment from Hotel Management
Dec 9, 2016 by RA, Hotel Management
Dear Guest, Thank you for the excellent review! We look forward to welcoming you back soon. Warm regards, Ricardo Assis Unit Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location for both east & west connections

Posted Nov 27, 2016
We stayed on a B&B basis and found the resort good. Breakfast not in the same standard as the Enotel next door!
Comment from Hotel Management
Dec 9, 2016 by RA, Hotel Management
Dear Guests, Thank you very much for reviewing your recent stay at the Pestana Promenade. We are sorry that our B&B were not up to your standarts. We are looking forward to your return during your next visit. Kind regards, Ricardo Assis.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel overall, with few comments

Posted Nov 14, 2016
Pros: It is a pleasant hotel to stay at. The design of the grounds make it seem from balcony that you're very close to the ocean, which is great. Friendly staff make the stay enjoyable as well. It was my birthday and it was nice to be congratulated by staff, which is somewhat unusual. I found that many hotels don't have anything special even to say even though they have the information - a copy of your passport. A small touch yet makes a huge difference. Thank you!
Cons: What was probably the most disappointing was the quality of food available for dinner. We only attended one dinner as we preferred to go out to the various restaurants, but after that visit we became convinced that it is a necessity. Overpriced dinner for the variety of food on offer and the dishes tasted quite bland. Breakfast and lunch in comparison are much better. Breakfast in particular surprised with availability of oat porridge, which is somewhat unusual, I find. SPA facilities look somewhat tired, usable but maybe in need of a bit of refreshing touch. The room lacked any place to dry clothes, which is quite inconvenient.
Location: Good location - with access to a nice promenade, outside of the business of the city itself although close enough to be able to get there when needed.
Comment from Hotel Management
Dec 9, 2016 by RA, Hotel Management
Dear Alex Thank you for your feedback, for taking out your valuable time responding this survey and for your preference for the Pestana Hotels & Resorts. Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice. We want your experience with us to be truly memorable; therefore, we do try very hard to deliver the best service and go beyond what is needed so that our guests can indeed have memorable moments in our company. We have taken a careful note of the issues you mention and forwarded them to our management and to the department concerned. We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group. On behalf of the all Team, we thank you for your most appreciated contribution. With our Warmest Regards, Ricardo Assis Unit Supervisor / Pestana Promenade
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Second stay at this beautiful hotel.

Posted Nov 8, 2016
Location: About 40 min downhill slow walk into Funchal centre . Interesting walk and great for one's health. Taxis back cheap e.g. €5 to €8 and buses til 1am.
Beautiful setting. Incredible views. Large comfortable room . Wonderful breakfast .. great hot choices.. many fruits, breads, cereals,cakes etc and even champagne for everyone one morning. The staff are friendly and helpful. The entire hotel so clean, airy and beautifully presented. Would always stay here when visiting Madeira. Bus stop directly outside.
Comment from Hotel Management
Nov 11, 2016 by RA, Hotel Management
Dear Jan, Thank you for choosing Pestana Promenade Hotel in your recent trip to Madeira and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of improvement so that in future we can not only meet your expectations but exceed them. Your comments will be passed to the whole team and we hope to see you back soon at our Hotel or other Pestana Hotel Best Regards Ricardo Assis Unit Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler from cheshire

Very good hotel

Posted Feb 20, 2016
Pros: Very large pool overlooking the ocean
Cons: None
Location: Some great resturants , bus stop outside hotel door
Great hotel right by ocean ,very friendly staff, will certainly return
Comment from Hotel Management
Mar 1, 2016 by RA, Hotel Management
Dear Brenda, Thank you very much for wonderful and positive comments about your recent stay with us. We are delighted to hear that you have enjoyed your visit and we hope to welcome you again in a very near future at the Pestana Promenade. Please do not hesitate to contact us in case you need any special arrangements for your next visit to the beautiful Island of Madeira. With our Warmest Regards, Ricardo Assis Unit Supervisor / Pestana Promenade
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Beautiful modern hotel in a perfect location

Posted Feb 20, 2016
I booked the Pestana Promenade based on request. They didn't disappoint us! Gorgeous friendly personnel with a wonderful breakfast buffet and nightly entertainment! Loved every minute!
Comment from Hotel Management
Mar 1, 2016 by RA, Hotel Management
Dear Virginia, Thank you for having selected our hotel for your stay in Madeira and for the wonderful comments that you were kind enough to share. We are delighted to learn that you have thoroughly enjoyed the hotel facilities and services and we hope that you will give us the pleasure to welcome you again at the Pestana Promenade. With our Warmest Regards, Ricardo Assis Unit Supervisor / Pestana Promenade