Comment from Hotel Management
Dec 9, 2016 by RA, Hotel Management
Thank you for your feedback, for taking out your valuable time responding this survey and for your preference for the Pestana Hotels & Resorts.
Pestana Group and Pestana Promenade always had and continues to have the solo purpose and aim to exceed the expectations of all those who, every day, choose to honor us with their choice.
We want your experience with us to be truly memorable; therefore, we do try very hard to deliver the best service and go beyond what is needed so that our guests can indeed have memorable moments in our company.
We have taken a careful note of the issues you mention and forwarded them to our management and to the department concerned.
We sincerely hope you may return to our beautiful Island and to our hotel, it would be our strong wish to have again the pleasure of your visit, so we can show once more our hospitality and good values of the Pestana Group.
On behalf of the all Team, we thank you for your most appreciated contribution.
With our Warmest Regards,
Unit Supervisor / Pestana Promenade