Posted Aug 26, 2016
We booked this hotel because of room size specified and the fact it had cooking facilities and a fridge, for myself, husband and 19 year old daughter. On arrival, all being a day late as flight could not land in Madeira due to high winds so had to land in Porto Santo and catch boat following day (we did contact hotel and advice them of this matter), we were given a musty smelling room with a single bed set up at the bottom of two twin beds pushed together. There was very little space to move around, no where for cases to go, we spent 9 days stepping over cases! The fridge and air conditioning did not work! With three adults in this space it was highly uncomfortable and with the fridge not working we couldn't buy any food to cook.
When we approached reception and advised them we had booked a superior room we were told all their rooms were superior and that they were fully booked. The air conditioning and fridge only got fixed on our second last day.
Comment from Hotel Management
Sep 5, 2016 by Managment, Hotel Management
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