Ratings based on 217 Verified Reviews

4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jan 28, 2017
A lovely hotel - nicely located within walking distance of the marina and lido. It was lovely to have an indoor pool too. The room was lovely - I cannot fault it, except two minor things - I would add that a small frying pan in the kitchenette and offer a firmer pillow. However, the hotel was kept clean and everyone I met was friendly. Lovely ambience throughout my stay - I would definitely stay here again and I will use their chain of hotels again.
Comment from Hotel Management
Feb 3, 2017 by Management, Hotel Management
Dear Guest, Thank you for feedback . The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Best hotel

Posted Jan 22, 2017
Pros: Can' fault the hotel. Pleasant stay.
Cons: Can' think of anything.
Location: Breathtaking garden. Shops and sea nearby.
Met some lovely people. The staff were very helpful. Beautiful garden. 10 out of 10. Thank you.the
Comment from Hotel Management
Jan 25, 2017 by fo.village@pestana.com, Hotel Management
Dear guest , Thankyou for your feedback. The management
4 out of 5
Recommended
for Couples
by A verified traveler from Oxford

Nice hotel with beautiful grounds

Posted Nov 26, 2016
Pros: Cheerful and helpful staff, very pleasant grounds, has city bus and airport bus stop outside.
Cons: Breakfast had major omission: no fresh juice. Decor was showing its age.
Location: Opposite Reids Palace Hotel. Short walk from shops and restaurants, and bus stop outside to get you to city centre and old town.
We were lucky to get a room that was much bigger than others on the floor, with balcony overlooking one pool and windows to the other. Kitchenette made it very practical, especially if you like to make your own breakfast and eat it on your balcony. Hotel receptionist sold us one week bus passes that got us anywhere in the city limits - well worth it.
Comment from Hotel Management
Dec 16, 2016 by Village, Hotel Management
Dear Guest , Thank you for your feedback The management
4 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire

Comfortable stay in pleasant hotel.

Posted Oct 15, 2016
Location: The location was good with easy access to great restaurants near by. The lido was not too far as was the centre of Funchal where there is lots to see.
Our room was good and it had a patio with a little garden. There was also a fridge, small hob kettle and microwave if we had wanted to use them. The cocktails were extremely nice at the end of a warm day's sightseeing. There was a wide range of food for breakfast and pancakes and eggs made to order. All in all a pleasant stay.
Comment from Hotel Management
Nov 2, 2016 by Management, Hotel Management
Dear guest , Thankyou for your feedback. The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
Had a lovely time. Our only small negative comment is the kitchenette facilities. You couldn't really use it for a meal, more just for a light snack but as eating out was very reasonable this wasn't a problem.
Comment from Hotel Management
Oct 14, 2016 by The Management, Hotel Management
Dear Guest, Thank you for your feedback The management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the Funchal centre

Posted Sep 30, 2016
Pros: Breakfast, swimming pool, location.
Cons: WiFi - too slow and only available in the lobby.
We stayed there for 10 nights and overall enjoyed the stay - mainly the rich buffet breakfast, the nice swimming pool area and convenient location of the hotel close to the city centre. On the other hand we did not like the WiFi being only available in the hotel lobby and being too slow to be actually usable. Also we had a room on the ground floor close to the lobby so it was a little bit noisy in the morning when the staff began preparing the breakfast and in the evening when there were music performances taking place in the lobby. Overall we liked this hotel and we would recommend it (if you don't need the WiFi too much).
Comment from Hotel Management
Oct 14, 2016 by Management, Hotel Management
Dear Guest . Thankyou for your feedback The Management
3 out of 5
by A verified traveler from UK

Disappointed

Posted Aug 26, 2016
Pros: The hotel is in a lovely setting and kept well.
We booked this hotel because of room size specified and the fact it had cooking facilities and a fridge, for myself, husband and 19 year old daughter. On arrival, all being a day late as flight could not land in Madeira due to high winds so had to land in Porto Santo and catch boat following day (we did contact hotel and advice them of this matter), we were given a musty smelling room with a single bed set up at the bottom of two twin beds pushed together. There was very little space to move around, no where for cases to go, we spent 9 days stepping over cases! The fridge and air conditioning did not work! With three adults in this space it was highly uncomfortable and with the fridge not working we couldn't buy any food to cook. When we approached reception and advised them we had booked a superior room we were told all their rooms were superior and that they were fully booked. The air conditioning and fridge only got fixed on our second last day.
Comment from Hotel Management
Sep 5, 2016 by Managment, Hotel Management
Dear guest Thankyou for your feedback The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, excellent location

Posted Jul 3, 2016
Pros: Its location, clean hotel, large balcony with lovely views of the pool and mountains behind.
Cons: Our room had a carpet in it which seemed a bit smelly if the room wasn't aired.
Location: The hotel is a 20 minute walk into the centre of Funchal down the hill - loads of buses going back from the centre to the bus stop right outside hotel
We chose this hotel because of its good value and location - its close to Funchal centre and also close to the bars and restaurants of the hotel district. There is also a bus stop outside the hotel which goes to many parts of the island. The hotel was quiet at night with comfortable beds - we slept well.
Comment from Hotel Management
Jul 8, 2016 by management, Hotel Management
Dear Guest. Thankyou for your feedback. The Management
4 out of 5
Recommended
for Couples
by A verified traveler from Norfolk UK

Great place

Posted Jun 25, 2016
Pros: Friendly staff , quiet & relaxing - beautiful gardens .
Cons: Wi fi in allrooms
Location: Great location to walk into Funchal , local shops close by .Bus stop outside hotel
Really enjoyable stay - wouldnt reccomend for families with small children -but fantastic for mature adults !! Beautiful hotel gardens , quiet & relaxing , no late night music ...... Good facilities & walking distance to the town centre & nearby local shops
Comment from Hotel Management
Oct 27, 2016 by Management, Hotel Management
Dear guest , Thankyou for your feedback. management
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Perfect location and lovely clean hotel

Posted Jun 25, 2016
Lovely clean hotel and staff could not do more for you, I would go back again tomorrow!
Comment from Hotel Management
Jul 15, 2016 by The managment, Hotel Management
Dera guest , Thankyou for your feed back The managment