Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from west midlands england

nice clean hotel close to pebble beach

Posted Jun 15, 2016
Pros: friendliness of staff, food good rooms clean and good size
Cons: ENTERTAINMENT live music or disco would be good. hotel entertainment consisted of parrot show, lads parading round with snake!
Location: out of hotel gate onto beach few shops and restaurants need to book hotel mini bus for day in the capital Funchal (it's free)
1st time to santa cruz very quiet although informed beginning of June still spring in Maderia weather great place to go if you want quiet relaxing holiday
4 out of 5
by Sabrina

This traveler left a rating score only Posted Apr 28, 2016 on Hotels
4 out of 5
by A verified traveler

rent och fint

Posted Mar 9, 2016 on Hotels
Bra turistklasshotell, matsalen mindre mysig med hög ljudnivå. Helt ok för nattstopp med nära till flygplats.
4 out of 5
by A verified traveler from London

Airport about 8 mins away. Swimming indoors mainly

Posted Feb 26, 2016
Good facilities. Good local buses giving access to Funchal town centre.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2015 on Hotels
5 out of 5
by Antonio

This traveler left a rating score only Posted Nov 24, 2015 on Hotels
5 out of 5
by excellente

Super Lage, nah beim Flughafen

Posted Oct 8, 2015 on Ebookers
Sehr schönes Hotel, freundliches Personal, gutes Essen. Der Flughafen liegt so nah man könnte fast zu Fuß hin. Der Nachteil wenn man am Pool liegt hört man die Flieger enorm gut und das ziemlich oft. Aber nachts ist es ruhig.
2 out of 5
by A verified traveler

Buenas habitaciones - Baja Calidad en servicios

Posted Sep 16, 2015
Location: Cerca del aeropuerto, pero no supone una molestia. El pueblo en el que se ubica el Hotel es bonito y tranquilo.
Sus fortalezas son: Excelentes habitaciones y servicio en las mismas (limpieza ...). Debilidades: La comida del buffet queda muy lejos de un cuatro estrellas. La mayoría de las carnes están secas, mucha de la comida se sirve fría y la variedad a lo largo de la semana es pobre. El spa tiene varios servicios inoperativos durante toda la estancia (siete días) como la sauna. Además la temperatura del agua en la piscina interior era muy baja (sin llegar a estar fría) por lo que no era agradable el baño. Con todo ello el precio es elevado si se relaciona con la calidad del Hotel.
4 out of 5
by Vera H.

Urlaub in Strand und Flughafennähe

Posted Aug 24, 2015 on Ebookers
Hotel sehr schön und modern. Sehr gutes Frühstück, jedoch täglich dasselbe. Sehr nahe am Flughafen gelegen (Fluglärm). Santa Cruz ist ein sehr schönes Dörfchen mit preiswerten und guten Restaurants. Personal an der Rezeption desinteressiert, unmotiviert, Informationen sind nur erhältlich wenn man fragt. Kein Willkommen oder gute Heimreise. Schade! Ausflüge in den Osten und Western unternommen. Teilweise lange Anfahrt morgens bis alle Teilnehmer aus andern Hotel eingesammelt waren und der Ausflug starten konnte. Madeira aber sehr empfehlenswert.
5 out of 5
by A verified traveler from London

Best resort to Relax, convenient travel to Funchal

Posted Aug 22, 2015
We stayed for 5 nights and had the most relaxing and lovely time. Nice promenade in front and 5 mins drive from airport. Make sure you book free transfer to Funchal at the reception. We loved the hot stone massage. Food was awsome including the daily evetns at the bar e.g. parrot show, live music etc. Pick up a local bus timetable at the reception. 2 mins walk to the local bus stop going to Funchal,Airport and Machico beach. Local buses operates untill midnight (weekend 10:50). Make sure you go to Dolphin watchin (30euros pp, book from Funchal Merina), Porto Moniz (25euro pp picked up from hotel), Cable car to Monte, Monte Palace Garden, Lido promenade, Fortesaojose (best attraction, go downstairs to the rocks to have a splash in the atlantic), eat in Funchal Pingo Doce/La Vile (Like Tesco) and they have amazing selection of food at unbelievable price (costed us 15 euro for 3 person)