Dear David,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. You expressed that the stains you described on the toilet, the lack of cleanliness, the possible mold you saw and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Rest assure that we have taken your comments seriously and shared your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours,Samantha Red Roof Management RediResponse Specialist

Hello Tom, Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Royal Oak/ Madison Heights. I'm thrilled to read that you were pleased with the cleanliness of the rooms, the customer service provided by our staff and the convenience of the location, prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Adrian,It's a pleasure to have provided you with friendly staff service during your stay at our Red Roof Inn Detroit Royal Oak\Madison Heights. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Roy,Thank you for choosing to stay at our Red Roof Inn Detroit - Royal Oak\Madison Heights. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Nick, Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Royal Oak/ Madison Heights. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the broken television, the thermostat and the uncleanliness of the room. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. I have shared your feedback with management to ensure that your concerns are addressed. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Red Roof Management

Dear Ellisa, Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Royal Oak/ Madison Heights. I am disappointed that your experience did not meet your expectations prompting your 1/5 score. Please accept our sincerest apologies for the situation you described. Red Roof's goal is to create a safe environment for all guest and we are sorry that this was not achieved with your visit. To prevent similar problems in the future, your comments will be taken into consideration to make changes to improve our customer experience. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS were disappointed to see your 2/5 score following your stay. You indicated that the foul odor, the faulty toilet seat, and the other issues mentioned hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Detroit - Royal Oak/ Madison Heights appreciate your 8/10 score following your stay. I am happy that you were pleased with our great front desk staff. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear James, We at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Marie Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. It’s great to hear that you found our property to be cost efficient and our staff to possess exceptional customer service. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness, unpleasant smoky odors and insufficient property maintenance.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Angela,I appreciate you sharing your feedback following your stay at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. I was saddened to read that your stay fell short of your expectations due to pests, uncleanliness, unprofessional staff and unpleasant smoky odors. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Alison,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Royal Oak/ Madison Heights and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Aaron,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Royal Oak/ Madison Heights and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS. It's great to see you enjoyed your stay, resulting in a 8/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the excellent front office and our updated rooms. However, regarding your comment of the mattresses, this will be taken into consideration to improve guest's stay with us.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Mirna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello April, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - ROYAL OAK/ MADISON HEIGHTS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management