Get an overview of this hotelMadison hotel in West Madison with free breakfast and free area shuttle

Location

Located in West Madison, this hotel is within 2 mi (3 km) of West Towne Mall, Elver Park, and University Research Park. Vitense Golfland is 1.7 mi (2.8 km) away.

Hotel Features

Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a meeting room, dry cleaning, and laundry facilities.

Room Amenities

All 101 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and microwaves. Free WiFi and coffee makers are standard, as are LCD TVs with cable channels.

Best Western West Towne Suites

Hotel Amenities

Hotel Amenities

High-speed wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center, limo/town car service, and a meeting room. A complimentary breakfast is offered each morning. Event facilities measure 770 square feet (72 square meters). A complimentary area shuttle within 5 mi is available for guests. This Madison hotel also offers a 24-hour fitness center, a library, and multilingual staff. Onsite self parking is complimentary.

Best Western West Towne Suites is a smoke-free property.

  • 24-hour front desk 
  • ATM/banking 
  • Number of floors - 2 
  • Free breakfast 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Elevator/lift 
  • 24-hour fitness facilities 
  • Dry cleaning/laundry service 
  • Express check-in 
  • Express check-out 
  • Luggage storage 
  • One meeting room 
  • Laundry facilities 
  • Library 
  • Multilingual staff 
  • Total number of rooms - 101 
  • Safe-deposit box at front desk 
  • Free RV, bus, truck parking 
  • Conference space size (meters) - 72 
  • Free area shuttle 
  • Free self parking 
  • Smoke-free property 
  • Television in common areas 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Limo or Town Car service available 
  • 24-hour business center 
  • Conference space size (feet) - 770 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Refrigerator  
  • Microwave  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Free RV, bus, truck parking

Room Amenities

  • Air conditioning 
  • Daily housekeeping 
  • Coffee/tea maker 
  • Free toiletries 
  • Desk 
  • In-room climate control (air conditioning) 
  • Free weekday newspaper 
  • Free local calls 
  • Hair dryer 
  • Iron/ironing board 
  • Microwave 
  • Cable TV service 
  • HDTV 
  • Premium bedding 
  • Premium TV channels 
  • Refrigerator 
  • Turndown service 
  • Phone 
  • Private bathroom 
  • Bathtub only 
  • LCD TV 
  • Connecting/adjoining rooms available 
  • Rollaway/extra beds (surcharge) 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Pillowtop mattress 

Where to Eat

Guests are offered a complimentary cooked-to-order breakfast each morning.

Nearby Things to Do

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies

Check-in

Check-in time ends at 7 AM

Check-in time starts at 3 PM

Minimum check-in age is 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.

Pets

  • Pets allowed for an extra charge of USD 20 per accommodation, per night (maximum USD 100 per stay), plus a deposit of USD 50.00 per stay
  • Dogs and cats only
  • 2 per room

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

You'll be asked to pay the following charges at the property:
The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 20 per accommodation, per night (maximum USD 100 per stay)
  • Rollaway bed fee: USD 10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Best Western West Towne
  • Best Western West Towne Suites
  • Best Western West Towne Suites Hotel
  • Best Western West Towne Suites Hotel Madison
  • Best Western West Towne Suites Madison
  • Best Western Madison
  • Best Western West Towne Hotel Madison
  • Madison Best Western

We should mention

A resort fee is included in the total price displayed. Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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Learn more.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Learn more.

Comfortable Hotel

5 out of 5
by from Madison, WI
Posted Feb 5, 2017
Pros: A cook to order breakfast is included. The hotel rate was very reasonable.
Cons: a memory foam mattress
Location: This hotel is located near a mall. There are many restaurants, businesses and a major highway nearby.
Our room was wonderful! We had a comfortable king sized bed. We also had a sofa, refrigerator, microwave, and a stove! There was a lot of room too!
Comment from Hotel Management
Feb 7, 2017 by Sales Manager BWMadison
Thank you for such a wonderful endorsement of our hotel. We are very happy that we exceeded your expectations and look forward to your next visit.
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Very big room, super clean, great value.

5 out of 5
by from Milw.
Posted Jan 28, 2017
Pros: All. Good made to order breakfast incl., too.
Cons: Nothing.
Location: Excellent and quiet?..stayed on backside. No view but quiet.
Very good in all respects. Would highly recommend.
Comment from Hotel Management
Jan 31, 2017 by Troy Cramblit Assistant GM
Thank you for the great feedback. We will be remodeling all our rooms in the near future. Glad you enjoyed our complimentary cooked to order breakfast.
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5 out of 5
by
Posted Jan 25, 2017
Very friendly staff, the price was reasonable, the facility was beautiful. The breakfast kitchen was a nice touch. Enjoyed a restaurant style breakfast - nice touch. Will definitely stay here again when I'm the area.
Comment from Hotel Management
Jan 31, 2017 by Troy Cramblit Assistant GM
Thank you for staying with us. I will let the staff know of your kind words. Glad you enjoyed your breakfast. The breakfast does set us apart from other places.
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4 out of 5
by
Posted Jan 18, 2017
Somewhat older hotel but very well maintained. Friendly, very helpful staff. Room was very clean and comfortable. King size bed was very comfortable. Well equipped exercise room. Breakfast was made to order and very good. I would definitely recommend this place!
Comment from Hotel Management
Jan 18, 2017 by Troy Cramblit Assistant GM
Thank you for the positive feedback. I would like to let you know, we are starting to renovate the hotel at the end of this month. I hope you comeback to see the changes. Once again, thank you for your feedback.
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Good location, but would have liked an indoor pool

4 out of 5
by from Hudson, Wi
Posted Jan 16, 2017
Pros: Location
Cons: Indoor pool.
Location: Visited several fine dining restaurants in the area and the State Capital building.
We were visiting family in the area and this hotel was very close. Getting into Madison was very easy. The hotel staff was professional and helpful. The breakfast was nice, we did appreciate the short order grill for eggs and other breakfast items. My only negative comment is that there is no pool.
Comment from Hotel Management
Jan 18, 2017 by Troy Cramblit Assistant GM
I would like to thank you for the positive feedback. I will let the kitchen staff know you enjoyed the breakfast. We will be renovating our hotel at the end of this month. Unfortunately we will not be getting a pool. Thank you again for the positive feedback.
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Nice hotel close to restaurants and mall

4 out of 5
by from Madison WI
Posted Jan 13, 2017
Good hotel, nice hot freshly prepared breakfast. Some of the staff is great,.... some.... can do a better work to say the least: not paying attention, spending more time on the phone than with the client, rough and this justify the 4/5 (might have also be a 3). Management needs to pay attention. All the rest was good.
Comment from Hotel Management
Jan 15, 2017 by Sales Manager, BWMadison
Thank you for taking the time to review our hotel and staff. I have passed both the compliments and the concerns on staff on to management who will look into the issue. We are very happy that you enjoyed your stay and that we were able to exceed your expectations for the most part. We look forward to your return visit and hope to see you soon.
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Clean

4 out of 5
by from Madison, WI
Posted Jan 11, 2017
My only problem was getting woken up at 5am on Sat Jan 7 by people in unit above me. Loud walking and creaking noise from ceiling was unbearable. Slept horribly due to this.
Comment from Hotel Management
Jan 14, 2017 by Troy Cramblit Assistant GM
I would like to apologize to you for the inconvenience you encountered during your stay. Unfortunately, some people don't think about other guests when they stay in hotels. We will be remodeling all our rooms starting at the end of January. We will be addressing the issue of noise also at that time. Once again, I do apologize.
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Convenient to shopping and beltline

5 out of 5
by
Posted Dec 28, 2016
It was a nice room, with a comfy bed and small kitchen facilities. Breakfast provided was excellent.
Comment from Hotel Management
Dec 29, 2016 by Troy Cramblit Assistant GM
Thank you for the feedback. I will let the kitchen staff know of your thoughts on the breakfast.
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2 out of 5
by
Posted Dec 15, 2016
Read the Expedia reviews before booking our room and thought this would be a satisfactory hotel. Walked into the room and the light was on. Thought it was a little strange but went in any way. Changed clothes and relaxed for a half hour or so. Got up to use the bathroom and found a used hand towel on the bathroom counter. Grabbed a second hand towel that had an orange spot on it. Went to the toilet and found that had streaks in it. We were disgusted, but it was almost 11 pm at this time and we had ordered pizza to be delivered to our room so we decided to just deal with it. The next morning when I went to shower I put the mat on the floor and that also had orange spots/stains. Also noticed mold growing on the wall above the shower. Before we checked out I went to the front desk to let them know about our experience. The lady who was working the front desk was very friendly and apologized profusely. However, there was a gentleman standing next to her (another hotel employee) who made me feel as though he thought I was making the whole thing up. The front desk lady informed me because we booked our room through Expedia there was no way for her to compensate us for our stay. She offered to mail us a gift certificate for their hotel and took down my address. This was almost two weeks ago and I have yet to receive anything from them.
Comment from Hotel Management
Dec 21, 2016 by Sales Manager, BWMadison
Thank you for sharing your experience with us. We apologize that there were issues with your room. This information has been passed on to management and the situation has been taken care of. Please don't ever hesitate to inform us immediately if there is ever a problem with your room; we strive to provide superior service and when problems like this arise, we want to be able to take care of you quickly and efficiently to make your stay the best that it can be. In regard to your gift certificate, I will be sending that out to you within the next 24 hours. I apologize that it has taken so long; it is handled by my office and I was out of town at a class and unaware that I needed to send this out until I had returned home and checked my email. We hope that you will give us another chance and hope to see you soon.
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Clean comfortable bed reasonable

4 out of 5
by from US
Posted Nov 28, 2016
Safe place to stay on eat side close to shopping and dinining convenience. Bed was comfortable and the room was clean and spacious. I would stay again if ever in the area the price was reasonable. I recommend this hotel if you plan on staying on Madison west side. Hot made to order breakfast
Comment from Hotel Management
Dec 4, 2016 by Sales Manager, BWMadison
Thank you for the excellent endorsement of our hotel. We are pleased we exceeded your expectations and look forward to your next visit.
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