Lobby sitting area

Reviews of MainStay Suites Fitchburg - Madison

2.5 out of 5
MainStay Suites Fitchburg - Madison
5421 Caddis Bnd, Madison, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 425 out of 786 reviews" "
Rating 8 - Good. 243 out of 786 reviews" "
Rating 6 - Okay. 71 out of 786 reviews" "
Rating 4 - Poor. 26 out of 786 reviews" "
Rating 2 - Terrible. 21 out of 786 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lemario

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Lemario,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

10/10 Excellent

LASHUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear LASHUN,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

kenny

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Get place to stay
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we're thrilled that you enjoyed your time with us. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Christy,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were wonderful! I would highly recommend!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found the rooms wonderful. Your recommendation means a lot to us, and we truly appreciate it. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Chad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very wonderful and clean hotel close to everything we needed and wanted to do.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,Thank you for your feedback. We're thrilled to hear that you had a wonderful and comfortable stay with us. Providing a clean and convenient environment for our guests is our top priority, and we're delighted that we met your expectations. Should your travels bring you back to the area, we would love to welcome you again.Sincerely, Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Michael,Thanks for the stay and great feedback by giving us a 5-star rating. It is encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities
Location, very clean neighborhood, outstanding stay for 3 nights, great staff and breakfast. Plan to stay there next year same time.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience. We're thrilled to hear that you enjoyed our convenient location, clean facilities, outstanding staff, and breakfast offerings. It's wonderful to know that you plan to return next year! We look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and away from noisy hwy
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Karen,Thank you for your feedback! We're glad to hear that you found our hotel easy to find and located away from the noisy highway. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness
Quick check in and clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a quick check-in experience and found our hotel to be clean. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

Joshua

Business traveler
Everything was fine but the bathroom. The bathroom cleaning left quite a bit to be desired and the shower/tub did not drain.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Guest,Thank you for choosing to stay with us. We're glad to hear that overall your experience was fine. However, we apologize for the issues you encountered with the cleanliness of the bathroom and the drainage in the shower/tub. Please rest assured that we will address these concerns with our housekeeping team to ensure that they are properly addressed. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Rebekah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanest hotel I have stayed at in a very long time!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 7, 2024
Dear Rebekah,Thank you for your wonderful feedback! We're thrilled to hear that our hotel's cleanliness exceeded your expectations. Providing a clean and comfortable environment is a top priority for us. We appreciate your kind words and hope to welcome you back for another exceptional stay.Sincerely, Hotel Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with so many s
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 2, 2024
Dear Craig,Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel. If there's anything specific you loved or anything we can improve on, please feel free to let us know. We hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Thomas, De Pere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Great suite. Only things are, no pool towels or garbage can in the pool area. Breakfast was a little cold
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Thomas,We appreciate your positive feedback about our clean property and great suites. Your comments regarding the pool area amenities and breakfast temperature are duly noted, and we'll take immediate action to address these areas for improvement. Thank you for bringing these to our attention. We hope to have the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there on a Saturday night. Staff was friendly and helpful. The room was clean. The place felt safe & well run even though it isn't an fancy place. We did not touch the kitchen or use the tv. Just the shower & slept. They do have coffee but did not have real cream, just the chemical Coffee Mate stuff. Breakfast was typical hotel food.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Guest,Thank you for taking the time to share your experience. We're pleased to hear that you found our staff friendly and helpful and that you felt safe during your stay. We apologize for the inconvenience regarding the coffee creamer and appreciate your feedback. We hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 Good

RICHARD, APPLE VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 2, 2024
Dear RICHARD,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities were very good. The one area I feel is in need of improvement is the breakfast .
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Mary,Thank you for your feedback. We're pleased to hear that you found the facilities very good. Your input about the breakfast is valuable, and we appreciate your suggestions for improvement. We're committed to providing a satisfying experience for our guests, and your comments help us in that endeavor. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kent

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Kent,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 Okay

Jill

Disliked: Staff & service, property conditions & facilities
Few pillows, room smelled of strong cleaning supplies/chemicals.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Jill,Thank you for your great feedback. We apologize for any inconvenience caused by the limited number of pillows and the strong smell of cleaning supplies in your room. Your comments are valuable, and we will address these concerns to ensure a more comfortable and pleasant stay for our guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Stayed 6 nights in Dec 2023
Response from Hotel Manager on Jan 17, 2024
Dear John,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inviting
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Rodney,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 23, 2023
Dear Traci,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Josh

Liked: Staff & service
Breakfast warming dishes didn’t work. Hot food was cold. Property needs some general maintenance.
Response from Hotel Manager on Jan 16, 2024
Dear Josh,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night would recommend
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Sherry,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. If you have any specific comments or suggestions you'd like to share, feel free to let us know. We appreciate your recommendation, and we hope to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Was great I was able to leave our dog while we celebrated thanksgiving with our family. I did make sure the front office staff had our phone number in case any one complained so I could come back- but looks like everything was fine.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Pam,Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience.Sincerely, Hotel Manager

10/10 Excellent

Allan

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Allan,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Christy

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 7, 2023
Dear Christy,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Wendy,Thank you for acknowledging the cleanliness and convenience of our property. We strive to provide a comfortable and welcoming environment for our guests. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more about your experience. We look forward to your next visit.Sincerely, Hotel Manager

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great employee saved our trip
The first employee we encountered when we stopped to see about a little bit of an early check in was incredibly rude! To the point we almost just went to another hotel. We decided to stop back later in the evening to check in when a new employee was on duty. She was incredible! Very helpful and extremely apologetic for the rudeness of the earlier employee. I would hire her in a heartbeat for my own company. The first employee I wouldn’t even give an interview to. She saved our business and we stay at this property yearly and because of her we will be back.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Neal,Thank you for your feedback. We sincerely apologize for the unpleasant experience with the first employee you encountered, and we're grateful that the second employee was able to provide the level of service you expected. Your feedback is valuable, and we'll address the issue with the first employee to ensure that such incidents do not happen in the future. We appreciate your understanding and hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Laura,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Jennifer,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. The room was clean and comfortable, but loud. You could hear everything that went on in the hallways.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 4, 2023
Dear Guest,Thank you for your feedback regarding your stay at our hotel. It's great to hear that you found the hotel and your room to be clean and comfortable. However, we apologize for the noise issue you encountered in the hallways. We will look into ways to improve sound insulation to ensure a quieter and more restful stay for our guests in the future. Your input is valuable to us, and we hope you'll consider staying with us again, giving us a chance to provide a more peaceful experience.Sincerely,Hotel Manager.

10/10 Excellent

Scot

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economical for a quick overnight. Nice breakfast options: warm eggs, ham, toaster for bread/english muffins, choice of juices, milk, or coffee. Cereal, waffles. Self serve. Friendly staff!
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Guest,Thank you for your stay. We're pleased to hear that you had a positive experience during your quick overnight stay. It's great to know that you found our breakfast options enjoyable and the staff friendly. Providing a convenient and comfortable experience is our goal, and your feedback is appreciated. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New owners and improved stays
Nice comfy hotel just on outskirts of city. Frequent stays here and see improvements routinely. Breakfast is bare essentials so plan on eating somewhere even though it is included.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Dan,Thank you for your stay. We appreciate your feedback and are delighted to hear about your positive experiences with our hotel. It's great to know that you find it nice and comfy, and we're glad to hear that you've noticed improvements during your frequent stays. We understand your comments about breakfast, and we'll continue to work on enhancing the offerings. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed linens and blankets.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear David,Thank you for your positive feedback! We're delighted to hear that you found our bed linens and blankets very comfortable. Ensuring a restful and cozy night's sleep is a priority for us, and we're thrilled that you enjoyed this aspect of your stay. If you ever return to stay with us, we'll strive to maintain this level of comfort for your continued satisfaction. Sincerely,Hotel Manager

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear Laura, Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Joy, Broomfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet and main areas look nice. Our room had a big spot/stain on the rug. The handicapped/accessible room on the 2nd floor was a long haul from the elevator. Overall, It is a nice large room with nice amenities.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Joy,Thank you for your stay. We appreciate your feedback and are pleased to hear that the hotel is quiet with nice main areas and spacious rooms with good amenities. However, we apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

10/10 Excellent

John, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable beds. Spacious room and good lighting.
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 25, 2023
Dear John,Thank you for your feedback. Your satisfaction is our top priority, and we're pleased that you found the beds comfortable, the room spacious, and the lighting to your liking. We aim to provide a pleasant and relaxing environment for our guests, and your positive feedback is greatly appreciated. We look forward to welcoming you back and ensuring your next visit is just as comfortable and enjoyable.Sincerely,Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Manager. on Oct 25, 2023
Dear Guest,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 22, 2023
Dear Guest,Thank you for highlighting our great location. We're pleased that our hotel's location met your expectations. Your satisfaction is important to us, and we hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Dan

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 22, 2023
Dear Guest,Thank you for your perfect 10 out of 10 rating! We're delighted to have provided you with an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Dawn

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear Guest, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. My only suggestion would be bigger pillows.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 19, 2023
Dear William,Thank you for your positive feedback! We're pleased to hear that you had a very nice experience during your stay. Your suggestion for bigger pillows is duly noted, and we'll consider it for future improvements to make your next visit even more comfortable. We appreciate your input and look forward to welcoming you back in the future. Sincerely,Hotel Manager

6/10 Okay

Daniel

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 19, 2023
Dear Daniel,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this location many times. We recommend the stay.
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 17, 2023
Dear Charles,Thank you for being a loyal guest and for your recommendation! We truly appreciate your continued support and are delighted to hear that you've had positive experiences at our location over multiple stays. We look forward to welcoming you back on your future visits, and we'll continue to strive to provide you with excellent service and a comfortable stay. Your feedback means a lot to us, and we're grateful for your ongoing trust in our hotel.Sincerely,Hotel Manager.

10/10 Excellent

Zaquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Oct 17, 2023
Dear Zaquan,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Okay

James

Radio charger connections for USB were broken. When I checked with desk I was. Told they could replace on the AM. Did me no good as staying one night. Staff refused to get a functioning radio from another room. I failed to ask for another room - silly me. Also the green shampoo/conditioner next to the sink was the same color as many mouth washes. I presumed it was mouth wash, mush to my dismay!! Shampoo/conditioner the same color as many mouth washes is downright stupid. OR, at least it should be in the shower/tub and not by the sink. Just saying.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear James,Thanks for the feedback. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your frustration due to the issues you have mentioned. This is not a regular feature of our hospitality and we will adequately check your comments with the team and implement appropriate solutions to please our guests. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely,Hotel Manager

2/10 Terrible

Ariana

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had bugs in our room, see photo. We also were very creeped out by the staff. My sister wasn’t feeling well so she went back to the room early. As she was taking a nap, the front desk lady entered our room (no knock or warning). As she saw my sister, she said “oh sorry, I was just seeing if this room was occupied”. Even though my husband and I checked in 15 minutes prior and she saw us leaving the hotel together. It seemed as if she knew we left and thought we were gone so she entered our room to steal things. Very unpleasant experience.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Ariana,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen in the future. Sincerely,Hotel Manager

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear LISA,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Excellent

Robin

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear Robin,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager