Our hotel room was not cleaned one night during our three day stay. When we return to the room it was too late in the evening to have housekeeping come and replenish new towels, fix the bed, and complete any additional cleaning. The hotel to discount our room for one night housekeeping did not come. The front desk staff was always away and hard to track down when needed. The quality of the breakfast buffet could use improvement (providing unfrozen and fresh food).
Comment from Hotel Management
Oct 31, 2016 by Tammie Thompson Booker, Hotel Management
Thank you for staying at the Country Inn & Suites-Madision, WI. We appreciate your constructive feedback regarding your recent stay.
I am sorry that your expectations were not met and that we did not provide the level of service and amenities you should expect when staying at a Country Inn & Suites.
I will sure to follow through on the refund promised by our staff. I hope that you will consider giving us another chance should your travels bring your back through the Madison area.
Tammie Thompson Booker
Regional Sales Director