Lobby lounge

Reviews of Fairfield Inn & Suites by Marriott Madison East

2.5 out of 5
Fairfield Inn & Suites by Marriott Madison East
2702 Crossroads Drive, Madison, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 603 out of 886 reviews" "
Rating 8 - Good. 224 out of 886 reviews" "
Rating 6 - Okay. 38 out of 886 reviews" "
Rating 4 - Poor. 14 out of 886 reviews" "
Rating 2 - Terrible. 7 out of 886 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly!!
Stayed 2 nights in Mar 2024
Response from Danielle on Mar 18, 2024
Hi Wendy! Thak you so much for your feedback. We are so proud of our team and we love to hear that they are taking great care of our guests. We hope to see you again soon!

8/10 Good

Leann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room, in addition to well kept lobby area.
Stayed 1 night in Feb 2024
Response from Danielle on Mar 18, 2024
Thank you very much for your feedback. Our team takes great pride in keeping our hotel clean for our guests. They truly appreciate hearing it from our guests. We hope to welcome you back soon!

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in worker. Great bed
Stayed 1 night in Feb 2024
Response from Danielle on Mar 18, 2024
Hi Fran! Thank you so much for your feedback. Our team really appreciates hearing that they created a great experience for our guests. We hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Danielle on Mar 18, 2024
Thank you so much for taking time to give us feedback! We are so happy to hear that you enjoyed your stay with us!

4/10 Poor

Joyce

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle on Jan 29, 2024
Thank you very much for your feedback regarding your recent stay. We would like to hear more about your experience to understand how we could have served you better.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from Danielle on Mar 18, 2024
Thank you very much for your feedback. We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Murat, Cliffside Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Danielle on Jan 29, 2024
Thank you very much for your feedback regarding your stay. We are so happy you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Marsia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Danielle on Jan 29, 2024
Thank you very much for your feedback regarding your stay. We are so happy you enjoyed your stay and look forward to seeing you again soon.

4/10 Poor

Patricia, columbus

Traveled with family
Disliked: Staff & service, property conditions & facilities
The toilet in our room would not flush - when we asked to be moved, he told us to hold the lever down - as if we didn't try that - I literally had to dump buckets of water in the tank to get it to flush - when he agreed to move us, I asked him to bring a cart to help move our stuff. He came up, showed us a room down the hall - did not help us move our stuff at all. He also did not even go in the new room to ensure it all worked. And that room had a bad smell.
Stayed 1 night in Dec 2023
Response from Danielle on Jan 29, 2024
Thank you very much for your feedback regarding your recent stay. We are so sorry to hear that the room was not up to standard. We will be sure to share this feedback with our team to ensure that something like this does not happen again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danielle on Jan 29, 2024
Thank you very much for your feedback regarding your stay. We are so happy you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danielle on Jan 29, 2024
Thank you very much for your feedback regarding your stay. We are so happy you enjoyed your stay and look forward to seeing you again soon.

6/10 Okay

Molly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub
Hot tub was not hot
Stayed 1 night in Nov 2023

10/10 Excellent

Elaine

Stayed 1 night in Nov 2023

10/10 Excellent

Lilly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 5 nights in Oct 2023

8/10 Good

Margaret J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Fairfield Inn! The staff was professional and friendly, clean and safe property, and the breakfast was delicious! We will definitely stay again!
Stayed 1 night in Aug 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!

10/10 Excellent

Jay

Stayed 1 night in Aug 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! Very clean.
Stayed 2 nights in Jul 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!

10/10 Excellent

Jeremiah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-long stay
The room was clean, quiet, and comfortable. The breakfast in the morning was very good
Stayed 6 nights in Jul 2023

8/10 Good

Ronald

Stayed 1 night in Jul 2023

10/10 Excellent

Mona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway and comfortable clean room
Stayed 1 night in Jul 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!

10/10 Excellent

Laurence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, rooms clean and very nice
Stayed 1 night in Jun 2023

4/10 Poor

Greg

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
the room smelled like mold. The carpet was dirty. The front deck folks were rude. The down stairs bathroom was filthy and out of toilet paper. the area where they served food was not sanitized. I did see a guy wiping tables, not sure if the cloth he was using was clean. All the handles to food was un-sanitized. really?
Stayed 3 nights in Jun 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in process. Close to everything.
Stayed 3 nights in May 2023

10/10 Excellent

Harvey

Stayed 1 night in May 2023

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Lisa, New Orleans

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, comfortable with excellent amenities, but what made it exceptional was the staff. The desk, kitchen, housekeeping staff were all very friendly and helpful. It was one of our best hotel stays ever!!!
Stayed 5 nights in Apr 2023

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a great location for the state bowling tournament. Both easy to get to. I would stay here again for future tournaments. Thanks for accommodating us.
Stayed 2 nights in Apr 2023

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place to stop over on an extended road trip. This hotel was conveniently located off the interstate and has numerous options for eating, shopping, gas, etc. The staff was very friendly and the room was cleaning. An added bonus for me was that the breakfast buffet was up and ready to go on Saturday morning at 6:30 so I could get on the road early.
Stayed 1 night in Apr 2023

6/10 Okay

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast neads to start earlier so travelers have more flexibility
Stayed 1 night in Apr 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Great comfy bed, nice location for the airport. Very clean. Breakfast was nice.
Stayed 1 night in Apr 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

GREG, Green Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Jeanne

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty bed linens with obvious dried bodily fluids from the previous occupant. Very disgusting.
Stayed 1 night in Mar 2023

10/10 Excellent

Mariano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good location, decent breakfast, no complaints.
Stayed 1 night in Mar 2023

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

8/10 Good

Reginald

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Almost Great Trip
I didn't like you have to take your old towels downstairs to front desk to get new one's. The cleaning person was next door to me and said she couldn't give us clean towels. And alot schools kids couldn't enjoy the hot tub till early morning at 6am the day i check out.
Stayed 2 nights in Mar 2023

10/10 Excellent

George

Liked: Staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Mar 2023

10/10 Excellent

Port

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms!
Stayed 1 night in Feb 2023

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay here with a great breakfast.
Stayed 1 night in Jan 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Kristen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice room.
Stayed 1 night in Jan 2023
Response from Danielle on Jan 27, 2023
Thank you for your feedback. We are happy you enjoyed your stay, and we hope to see you again soon!