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Hi Wendy! Thak you so much for your feedback. We are so proud of our team and we love to hear that they are taking great care of our guests. We hope to see you again soon!
Nice and clean room, in addition to well kept lobby area.
Leann
Stayed 1 night in Feb 2024
Response from Danielle on Mar 18, 2024
Thank you very much for your feedback. Our team takes great pride in keeping our hotel clean for our guests. They truly appreciate hearing it from our guests. We hope to welcome you back soon!
Hi Fran! Thank you so much for your feedback. Our team really appreciates hearing that they created a great experience for our guests. We hope to see you again soon!
Thank you very much for your feedback regarding your recent stay. We would like to hear more about your experience to understand how we could have served you better.
10/10 Excellent
Alan
Jan 9, 2024
Alan
Stayed 1 night in Jan 2024
Response from Danielle on Mar 18, 2024
Thank you very much for your feedback. We are so happy to hear that you enjoyed your stay!
The toilet in our room would not flush - when we asked to be moved, he told us to hold the lever down - as if we didn't try that - I literally had to dump buckets of water in the tank to get it to flush - when he agreed to move us, I asked him to bring a cart to help move our stuff. He came up, showed us a room down the hall - did not help us move our stuff at all. He also did not even go in the new room to ensure it all worked. And that room had a bad smell.
Patricia
Stayed 1 night in Dec 2023
Response from Danielle on Jan 29, 2024
Thank you very much for your feedback regarding your recent stay. We are so sorry to hear that the room was not up to standard. We will be sure to share this feedback with our team to ensure that something like this does not happen again.
We really enjoyed our stay at Fairfield Inn! The staff was professional and friendly, clean and safe property, and the breakfast was delicious! We will definitely stay again!
Terri
Stayed 1 night in Aug 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!
10/10 Excellent
Jay
Aug 28, 2023
Jay
Stayed 1 night in Aug 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!
The staff was very friendly and helpful! Very clean.
Wayne
Stayed 2 nights in Jul 2023
Response from Danielle on Aug 29, 2023
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!
Thank you so much for taking time to share your experience. I will make sure that your comments are shared with our team. We look forward to seeing you the next time your travels take you to Madison!
the room smelled like mold. The carpet was dirty. The front deck folks were rude. The down stairs bathroom was filthy and out of toilet paper. the area where they served food was not sanitized.
I did see a guy wiping tables, not sure if the cloth he was using was clean. All the handles to food was un-sanitized.
really?
The hotel was very clean, comfortable with excellent amenities, but what made it exceptional was the staff. The desk, kitchen, housekeeping staff were all very friendly and helpful. It was one of our best hotel stays ever!!!
The property was a great location for the state bowling tournament. Both easy to get to. I would stay here again for future tournaments. Thanks for accommodating us.
I needed a place to stop over on an extended road trip. This hotel was conveniently located off the interstate and has numerous options for eating, shopping, gas, etc. The staff was very friendly and the room was cleaning. An added bonus for me was that the breakfast buffet was up and ready to go on Saturday morning at 6:30 so I could get on the road early.
I didn't like you have to take your old towels downstairs to front desk to get new one's. The cleaning person was next door to me and said she couldn't give us clean towels. And alot schools kids couldn't enjoy the hot tub till early morning at 6am the day i check out.