Ratings based on 363 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Campus tour

Posted Apr 22, 2018
Comfortable clean room enjoyed experience. Close enough to campus.
5 out of 5
Recommended
for Everyone
by A verified traveler from Middleton,Wi

Very nice hotel

Posted Apr 13, 2018
Very mice hotel. Check in was fast, easy and young lady that checked us in was friendly and happy. Grandkids enjoyed the pool.
Comment from Hotel Management
Apr 13, 2018 by Katie Bice-Front Desk Supervisor, Hotel Management
Douglas, Thank you for taking the time out of your day to review our hotel; we appreciate it more than you know. I am so happy to hear you and your grandkids enjoyed your stay here at the Hampton Inn & Suites Madison West and we look forward to welcoming you back next time you are in the area!
5 out of 5
Recommended
for Families
by A verified traveler from IL

great kids' pool area

Posted Apr 3, 2018
Pros: the helpful staff, the clean rooms, the pool, the 24-hr. coffee, tea, and hot chocolate area with fruit
Cons: real plates, cups, and silverware for breakfast area
Location: many places to eat, close to major highways
Stayed with three grandchildren and had a wonderful time. Since we were there on Easter morning, I was happily surprised (for my 5-yr. old grandson) that eggs with candy were hidden all over the breakfast room.
Comment from Hotel Management
Apr 3, 2018 by Katie Bice - Front Desk Supervisor, Hotel Management
Thank you so much for taking the time out of your day to rate our hotel; we appreciate it more than you know! We are so happy to hear that you enjoyed your stay here at the Hampton Inn & Suites Madison West and we hope to be able to welcome you back next time you are in the area! Warm Regards,
5 out of 5
Recommended
for Families
by A verified traveler from Monroe, WI

Posted Apr 2, 2018
Cons: When we checked out, the front desk person was multi-tasking and they didn't get our email address correct to get us a receipt.
The kids LOVED the pool area. The water features were a nice touch. Breakfast was hearty and very good. We stayed Sat. 31 into Easter and came down to find Easter eggs all over the lobby. Very nice touch from the staff; kids loved that as well.
Comment from Hotel Management
Apr 3, 2018 by Katie Bice - Front Desk Supervisor, Hotel Management
Thank you so much for taking the time out of your day to rate our hotel; we appreciate it more than you know! We are so happy to hear that you enjoyed your stay here at the Hampton Inn & Suites Madison West and we hope to be able to welcome you back next time you are in the area! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean

Posted Mar 19, 2018
Only this I disliked was the bed was a little too firm for me, however Hampton in seriously has the best blankets. Great pool area!
Comment from Hotel Management
Mar 19, 2018 by Katie Bice - Front Desk Supervisor, Hotel Management
Thank you for taking the time out of your day to rate our hotel; we appreciate it more than you know! I am very pleased to hear that you enjoyed your stay here at Hampton Inn & Suites, especially the pool. We look forward to welcoming you back next time you are in the area! Have a great week.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2018
Room was ready and inviting on our arrival. Staff greeted us with a warm hello and were attentive to us having a pleasant stay.
Comment from Hotel Management
Mar 6, 2018 by Katie Bice, Hotel Management
Thank you so much for taking the time out of your day to respond to our survey; we appreciate it more than you know! We are so happy to hear that you enjoyed your stay here at the Hampton Inn & Suites Madison West and we hope to be able to welcome you back next time you are in the area! I will surely pass along your kinds words of our staff to the rest of the team! If you have any further questions or comments; please feel free to contact me at the phone number or email below. Warm Regards,
3 out of 5
by A verified traveler

Noisy hotel full of HS kids

Posted Feb 27, 2018
Hotel staff did nothing to control noisy HS kids disrupting until past midnight.
Comment from Hotel Management
Mar 4, 2018 by Katie, Hotel Management
Thank you so much for taking the time out of your day to rate our hotel; we appreciate it more than you know. I am disappointed that some aspects of your stay were less than satisfactory. I am grateful for your comments regarding the undesirable noise levels from other guests in the hotel so that I can pass it on to our Front Desk Team to be addressed. If you ever experience noise issues please do not hesitate to call the front desk as we take them very seriously and will address it immediately. With honest feedback like yours, we can continue to strive towards excellence in guest experience and customer service, so thank you again for your response! If you are ever in the area again, we hope to be able to show you why we are such a highly-rated, well-loved property. If there is anything additional I can do for you; please feel free to contact me at the phone number or email below.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Clean, comfortable, and friendly.

Posted Feb 26, 2018
Cons: It would have been nice to have an atm at the facilitu.
Easy check-in, accommodating staff made our stay pleasant and comfortable.
Comment from Hotel Management
Mar 4, 2018 by Katie, Hotel Management
Mike, Thank you so much for taking the time out of your day to respond to rate our hotel; we appreciate it more than you know! We are so happy to hear that you enjoyed your stay here at the Hampton Inn & Suites Madison West and we hope to be able to welcome you back next time you are in the area! I apologize for the lack of an atm at our facility, but we do have an atm at the Homewood Suites just next door. If you have any further questions or comments; please feel free to contact me at the phone number or email below.
4 out of 5
Recommended
for Everyone
by A verified traveler from Janesville, WI

Very Nice Hotel, updated and comfortable

Posted Feb 5, 2018
Pros: The rooms were very nice and updated
Cons: the pool area, have the pool water temperature a little warmer
Location: right by West Towne in Madison, lots of shopping. Only about 15 minutes from downtown Madison
We were very pleased with our stay at this hotel! The room was clean, neat and updated. The hotel staff was very pleasant and welcoming. Breakfast was great and had a large variety. The only complaint we had was the pool area. The larger pool was very cold, our son's lips kept turning purple because he was so cold, he had to go to the hot tub to warm up frequently. The next morning we went to the pool to go swimming again and as soon as we entered the pool area our eyes started burning and we started coughing because the chlorine was so overwhelming. We noticed that the other families in the pool area were coughing a lot as well. We stayed for a bit but had to leave within 10-15 minutes because it was so strong. We did notify the staff and they were going to look into it right away. We didn't go back to the pool that day as we were checking out anyway. But overall we were very pleased with our stay and we would go back.
Comment from Hotel Management
Mar 2, 2018 by Katie, Hotel Management
Thank you so much for taking the time out of your day to rate our hotel; we appreciate it more than you know! We are so happy to hear that you enjoyed parts of your stay here at the Hampton Inn & Suites Madison West, but are disappointed that you did not find the pool area to your satisfaction. I will personally touch base with our Maintenance team to make sure we have solved the issue of the pool levels and temperature. Honest feedback is priceless to us, as it helps us continually strive towards excellence. We look forward to welcoming you back next time you are in the area! If you have any further questions or comments; please feel free to contact me at the phone number or email below.
4 out of 5
by A verified traveler

Posted Jan 22, 2018 on Hotels
Comment from Hotel Management
Jan 25, 2018 by Hotel Manager , Hotel Management
Thank you so much for taking the time out of your day to respond to our survey; we appreciate it more than you know! We are so happy to hear that you enjoyed your stay here at the Hampton Inn & Suites Madison West and we hope to be able to welcome you back next time you are in the area! If you have any further questions or comments; please feel free to contact me at the phone number or email below.