Ratings based on 295 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
We went Madison for my sisters wedding it was close to Barn at Bridlewood. Clean rooms nice staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice. Breakfast nice but not complimentary

Posted Jun 3, 2017
Comfortable beds very clean property close to Interstate with easy access to downtown Jackson.
4 out of 5
by Kim

Posted May 2, 2017 on Hotels
Great location and great staff. Walking distance to restaurants and shopping.
5 out of 5
by June

This traveler left a rating score only Posted May 1, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

nice hotel, close to highway and shopping.

Posted Apr 12, 2017
Pros: Pretty much everything.
Cons: The caulking in the shower.
Location: Great location, shopping., restaurants.
The staff is great especially the waitress in the buffet area. She is a definite 10, goes way beyond her job description. It is easy on and off of freeway, close to shopping, nice location, recently remodeled. Overall, a pleasant experience.
5 out of 5
by steve

Excellent value and great service.

Posted Apr 10, 2017 on Hotels
Great value, service and location. Will stay here anytime.
5 out of 5
by Ronald

Posted Apr 9, 2017 on Hotels
We love this Hotel, very swank and comfortable, and the breakfast is always great. The only negative comment I might have, is the tub floor gets very slippery when showering. Being an older couple it is a little fearful of a slip and fall. I would recommend some type of non slip surface be applied. Other than that is is a wonderful location and a lovely setting.
5 out of 5
by A verified traveler

Comfortable stay friendly and convenient

Posted Apr 9, 2017 on Hotels
Great area, nice conveniences. Was in town on a solo trip for a funeral. Very safe feeling, good lighting. Room was comfortable, had 2 queens. First bed was uncomfortable and sank to one side. I admit I suffer from princess and the pea syndrome so very sensitive to bed comfort, unfortunately! The thermostat was wonky on controls. I purposely don't click around much for fear of freezing up or tripping breakers. I forgot to turn on ac when left for funeral viewing, so upon late return was quite warm...eventually I got the ac on, just strangely simplified thermostat was not simple at all. I like it cold while sleeping and it did cool sufficiently. Thank you HILTON! After waking in the first uncomfortable bed I switched to the other bed and found it much more comfortable...no sinking or lumps. I always take my own pillow, but their's was good. Everything very clean. I used iron, coffee..everything worked. Only other small item of complaint was outlet near coffee maker was loose and exposed looking. Noticed as I plugged in iron. Looked dangerous, but little fingers could not have reached it's table top height. Definitely would stay here again. quick access to hwy and all conveniences. Madison is very charming and friendly. Hilton needs get on board w free wifi. Hilton Member but forgot pass, too tired to jump thru hoops at desk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded expectations.

Posted Apr 9, 2017
The hotel did not have any record of my reservation, made thru Expedia, although the funds had already been released from my bank account. The clerk was very professional. She found me a room, and threw in 3 breakfast vouchers because of the mix up and having to wait. Great customer service.
5 out of 5
by David

This traveler left a rating score only Posted Apr 8, 2017 on Hotels