Nice design but just OK
Posted Dec 29, 2015
Design is great. Check-in was easy and smooth. Staff was nice.
Bed was uncomfortable for us -- too soft and sunken in.
The big problem in our room was the shower. In the morning we found we could not regulate the temperature, which was WAY too hot. When we called the front desk they said this was a "common problem" that "happens a lot" but there is a "trick" to getting it to work. Unfortunately, that person did not know the trick, and there were no other available rooms for us to shower in. They said they would find someone who knew the trick and send them up.
The trick was to wrap a towel around the knob, so you could turn it really hard it without hurting your hand (LOL).
I'm very good with mechanical things and I had already tried that (without the towel) and I doubted it was going to move.
In the end we all agreed that it was actually broken and was not going to move (probably from the trick being applied so many times).
So all in all it was an "OK" stay, but I probably won't be back unless I hear they have upgraded the showers.
Suggestions to management: Maintain or replace all the shower units, AND teach the trick to the whole staff, AND post a sign explaining the trick in every room.