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Reviews of Hyatt Place Madison Downtown

3 out of 5
Hyatt Place Madison Downtown
333 W Washington Ave, Madison, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1007 reviews" "
Rating 8 - Good. 248 out of 1007 reviews" "
Rating 6 - Okay. 76 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 11 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, location and room.
Stayed 1 night in Dec 2023

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not change linens, and too pricy..
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

ronald

Traveled with group
Disliked: Cleanliness, staff & service
You pay a premium price for 2 nights. Then on top of it they dock it to you with $20/ night parking. They did not clean our room or bathrooms. They did not make our beds. Very disappointed. Only thing good about our stay was free breakfast.
Stayed 2 nights in Mar 2024
Response from Jameson Humber on Mar 24, 2024
Dear Ronald,Thank you for providing us with your honest feedback about your recent stay with us. We would like to clarify that the prices of all lodgings tend to increase during high-volume times in the city of Madison due to supply and demand.Regarding our housekeeping schedule, we clean the rooms every other day. As you stayed with us for only two nights, the housekeeping team did not enter your room. However, if you needed any services or replenishments during your stay, we would have been happy to assist you.We hope to welcome you back as our guest in the future.

10/10 Excellent

Cory James

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, very very quiet
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 16, 2024
Dear Corey, we were delighted to hear that you had a great stay with us. We hope to have the pleasure of welcoming you back as a guest soon.

4/10 Poor

Rachel

Never told us they don’t clean the rooms for a two day stay.
Stayed 2 nights in Mar 2024
Response from Jameson Humber on Mar 15, 2024
Dear Rachel, Thank you for taking the time to provide us with your honest feedback regarding your recent stay. I apologize for any confusion that arose regarding our housekeeping services. Please note that this information is communicated during the check-in process and is also included in our welcome letter. We value your business and hope to have the opportunity to welcome you back as a guest in the future.

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 15, 2024
Dear Megan,Thanks for your feedback on your recent stay. We're happy to hear you had a good experience, but we strive for 5 out of 5 ratings. We appreciate your input and will use it to improve our services. We hope to welcome you back and exceed your expectations.

10/10 Excellent

Todd, Decatur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location and with a nice staff.
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Todd, thank you for the perfect 5 out of 5 score. Thank you also for the kind words about our staff. We are fortunate to have such a wonderful group of people working here. We hope to welcome you back as a guest in the future.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable hotel.
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear Corey, thank you for the perfect 5 out of 5 score! We are thrilled to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as a guest.

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatc place to stay, clean and quiet.
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Maureen, thank you for the perfect 5 out of 5 score. We are thrilled you enjoyed your stay with us. We hope to have the opportunity to welcome you back as a gues in the future.

10/10 Excellent

Robert A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility quiet and great bed
Stayed 2 nights in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Robert, thank you for the perfect 5 out of 5 score! We are so happy you enjoyed your stay with us. We hope to have the pleasure of welcoming you back as a guest soon.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 23, 2024
Dear Michael, thank you for the perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to have the opportunity to host you again.

10/10 Excellent

Ellis

Stayed 8 nights in Jan 2024
Response from Jameson Humber on Mar 23, 2024
Dear Ellis, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 23, 2024
Dear Julie, thank you for the perfect 5 out of 5 score! We could not be happier to see you had a wonderful stay with us. We hope to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Stayed 3 nights in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear John, thank you for the perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to have the pleasure of welcoming you back as a guest in the future.

10/10 Excellent

Andrea

Stayed 4 nights in Jan 2024
Response from Jameson Humber on Mar 23, 2024
Dear Andrea,thank you for the perfect 10 out of 10 score! We are so happy to see that you enjoyed your stay with us. We hope to have the opportunity to host you again.

10/10 Excellent

Heather, Appleton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and great view of the capital
Stayed 1 night in Dec 2023
Response from Jameson Humber on Mar 15, 2024
Dear Heather, thank you for the kind words about our staff, and hotel. Our staff embodies what hospitality is and that is making people feel welcome. We hope to welcome you back as a guest in the future.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear Todd, thank you for the perfect 5 out of 5 score. We are delighted to see you had a good stay with us. We hope to welcome you back in the future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location not happy about the additional parking cost
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear William, Thank you for your honest feedback regarding your recent stay with us. We're glad to hear that you enjoyed your stay at our hotel. Regarding parking, we would like to clarify that our parking prices are set to be competitive with the pricing of the surrounding parking ramps and surface lots. Additionally, street parking is always an option, but please note that the price may fluctuate as these spots are metered. Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Thank you for giving us a perfect rating. We are glad that you enjoyed your stay with us and hope to see you again soon as our guest.

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel
Stayed 1 night in Jan 2024
Response from AmyT on Jan 27, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Hope to visit again.
Stayed 1 night in Jan 2024
Response from AmyT on Jan 27, 2024
Thanks for staying with us. We hope to see you again.

10/10 Excellent

PRASANNA KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Jameson Humber on Jan 17, 2024
Dear PRASANNA KUMAR, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there every time we go to visit our son in Madison. Love the gentleman that checks us in here usually works in the evening. Love the breakfast. Love our room. Love the location
Stayed 4 nights in Dec 2023
Response from Jameson Humber on Jan 17, 2024
Dear Laura, thank you so much for the kind words about our staff and hotel. We are truly blessed to have such a wonderful building, and location, coupled with a team that lives and breathes hospitality at its core. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Marysel

Stayed 6 nights in Jan 2024
Response from Jameson Humber on Jan 17, 2024
Dear Marysel, thank you for the perfect 5 out of 5 score! We are over the moon that you had a great experience staying with us. We hope to welcome you back soon.

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 17, 2024
Dear Prince, thank you for your perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 17, 2024
Dear Mary, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.

6/10 Okay

Brenda

Stayed 1 night in Dec 2023
Response from AmyT on Jan 27, 2024
Thanks for staying with us. We hope to see you again.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Cameron, thank you for the perfect 5 out of 5 score! We are delighted to see that you truly had a wonderful experience with us. We hope we can welcome you back and have the opportunity to dazzle you again in the future.

8/10 Good

Phillip

Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Phillip, thank you for your feedback about your recent stay with us. We are so happy to see you had a good experience staying with us. We hope to welcome you back again in the future. That way we have an opportunity to turn that 4 out of 5 score into a 5 out of 5 score!

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from AmyT on Jan 27, 2024
Thanks for staying with us. We hope to see you again.

10/10 Excellent

Karen, Pleasant Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again!
Stayed 5 nights in Dec 2023
Response from Jameson Humber on Mar 15, 2024
Dear Karen. thank you for the perfect 5 out of 5 score. We are so happy to see you had an enjoyable stay with us. We hope to have the pleasure of welcoming you back in the future as a guest.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff Didn’t like parking garage dark Exiting signs could be better
Stayed 2 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Kimberly, thank you for your honest feedback about your stay with us. We are happy to see you overall enjoyed your stay with us. However, we are sorry there were some challenges with the parking garage. We hope we have the opportunity to welcome you back in the future.

10/10 Excellent

luci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Luci, thank you for the perfect 5 out of 5 score! We are so happy you enjoyed your stay with us. We hope we can welcome you back again very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Anonymous, thank you for the perfect 10 out of 10 score! We are delighted to see that you enjoyed your stay with us. We hope we have the pleasure of welcoming you back again in the future.

10/10 Excellent

Meghan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the capital and food options nearby
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Meghan, thank you for the perfect 5 out of 5 score! We are thrilled you enjoyed your stay with us. We could not agree more that our location is second to none. We hope we have the opportunity to dazzle you again in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Anonymous, Thank you for taking the time to fill out our post-stay survey. We greatly value our guest's feedback as it helps us improve as a team. I am sorry to hear that your stay was not as enjoyable as it could have been. However, I do hope that you give us another chance in the future.

10/10 Excellent

Kurt

Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 2, 2024
Dear Kurt, thank you for the perfect 10 out 10 score! We are delighted to see that you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
just great overall
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 2, 2024
Dear Payton, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Caitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Will definitely stay at Hyatt Place again for my next trip to Madison!
Stayed 3 nights in Nov 2023
Response from Jameson Humber on Dec 5, 2023
Dear Caitlin, thank you for the 5 out of 5 score, and the kind words about our staff. As a leader on this team, we are truly spoiled with how good our team is. The team truly embodies what hospitality means, making people feel welcome. We hope to welcome you back in the future.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jameson Humber on Dec 5, 2023
Dear Joe, thank you for the perfect 10 out of 10 score! We are delighted to see that you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

John, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with every aspect of our stay. All staff members were very friendly. Breakfasts were very good and varied, each day and day-to-day. We had a problem with our shower (the hot and cold were reversed) and it was fixed within an hour while we were at breakfast. We highly recommend the Hyatt Place hotel.
Stayed 6 nights in Nov 2023
Response from Jameson Humber on Nov 28, 2023
Dear John, Thank you very much for your kind words regarding your stay with us. As a team leader, I may be biased, but I truly believe that our team is one of the best in the hospitality industry. We always strive to provide our guests with a warm and welcoming experience, making them feel valued and appreciated. I will be delighted to pass on your compliments to our kitchen team who work hard to ensure that every guest enjoys the best breakfast experience possible. We look forward to welcoming you back soon!

10/10 Excellent

Ben

Nice place
Stayed 2 nights in Nov 2023
Response from Jameson Humber on Nov 28, 2023
Dear Ben, Thank you for providing feedback on your recent stay. We are thrilled to hear that you had an enjoyable experience and hope to welcome you back soon.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One out of two elevators out of commission made for morning traffic jams.
Stayed 2 nights in Nov 2023
Response from Jameson Humber on Nov 28, 2023
Dear Dainel, Thank you for taking the time to complete our guest survey. As a team, we value your feedback as it helps us to continuously improve and grow. We are delighted to hear that you had a pleasant stay with us, despite facing some challenges with our elevators during your visit. We appreciate your understanding and patience during this time. We look forward to hosting you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Nice, comfortable, quiet property. I liked the individual room climate control. The swimming pool though is about the size of my bathtub. I did a search on pools and landed on the Capitol Lakes Retirement community with a large lap pool 1 block from the Hyatt. Further inquiry revealed that I could purchase a day pass for $10 (though checking in was always problematic). Breakfast was appealing with good choices and well presented though the coffee and orange juice tasted watered down to me.
Stayed 3 nights in Nov 2023
Response from Jameson Humber on Nov 27, 2023
Dear Anonymous,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We appreciate your kind words about our property and are grateful to have such a wonderful hotel. However, we are sorry to hear that our pool did not meet your expectations. While we understand that we cannot change the physical structure of our pool, we always strive to make the best of what we have.We are delighted to hear that you enjoyed your breakfast experience with us. Our kitchen team works hard to provide the best overall breakfast experience to every guest staying with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again for your feedback.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tv wouldn’t work when watching it as the channels kept going out. We had a hard time controlling the temperature in the room. Everything else was very good!
Stayed 3 nights in Nov 2023
Response from Jameson Humber on Nov 27, 2023
Dear Thomas,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are sorry to hear that you experienced some issues with the television and thermostat in your room. Our engineering team works hard to ensure that our facilities are always in top-notch condition, and we apologize for any inconvenience caused.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked out. It smelled like body odor in the two rooms I booked. Also didn’t smell clean at all and my daughter started sneezing immediately as she seemed allergic to the room. I noticed that the rooms were not spacious and furniture looked chipped and haggard. These rooms were nothing like my experience at other Hyatt Places. We walked out as the stench was so bad even though it was midnight. We found another place to stay. I really want my money back.
Stayed 3 nights in Nov 2023
Response from Jameson Humber on Dec 5, 2023
Dear Sabrina,Thank you for taking the time to respond to our guest survey. I would like to offer my sincerest apology for the unpleasant smell in your room. Our housekeeping team takes pride in maintaining cleanliness, and our leadership team thoroughly inspects each room after cleaning to ensure that our standards are met. We understand that our team represents not only our property but also the Hyatt brand, and we take this responsibility very seriously.We have refunded the cost of both of your rooms, and we hope that you will give us the opportunity to welcome you back in the future. We would like to provide you with the experience you deserve and show you that we have taken your feedback seriously.Thank you again for your feedback, and please do not hesitate to contact us if you have any further concerns.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, confusing parking lot
Stayed 1 night in Nov 2023
Response from Jameson Humber on Nov 13, 2023
Dear Alfredo,Thank you for giving us a perfect 5 out of 5 score. We are delighted to see that you enjoyed your stay with us. However, we are sorry to hear that you faced some difficulties with our parking. We sincerely apologize for any inconvenience caused. We hope to have the pleasure of welcoming you back in the future and provide you with another memorable experience. Best regards,

6/10 Okay

Bart

Stayed 2 nights in Nov 2023
Response from Jameson Humber on Nov 27, 2023
Dear Bart, Thank you for providing us with your feedback regarding your recent stay. We are sorry to hear that your experience with us did not meet your expectations. We would like to apologize for any inconvenience caused and assure you that we take all feedback seriously. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience that will exceed your expectations.

10/10 Excellent

Fred

Stayed 1 night in Nov 2023
Response from Jameson Humber on Dec 2, 2023
Dear Fred, thank you for the perfect 5 out of 5 score! We are delighted to see you enjoyed your stay with us. We hope we are given the opportunity to welcome you back in the future.