Property amenity

Reviews of Sheraton Madison Hotel

3.5 out of 5
Sheraton Madison Hotel
706 John Nolen Dr, Madison, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 287 out of 415 reviews" "
Rating 8 - Good. 74 out of 415 reviews" "
Rating 6 - Okay. 28 out of 415 reviews" "
Rating 4 - Poor. 17 out of 415 reviews" "
Rating 2 - Terrible. 9 out of 415 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

evanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
staff was extremely helpful
Stayed 1 night in Mar 2024
Response from Manager Jeff on Mar 18, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

MayKou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager Jeff on Mar 11, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jim

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager Emilio on Feb 21, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager Jeff on Feb 17, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Ashley

Traveled with partner
I went to check in at 230 and was told to come back at 315. Check in was at 3:00. Once I came back I was told I wasn’t getting a king room due to a late check in! Even though I was there early. I was told that Expedia overbooked their king rooms by 30 rooms. I specifically wanted a king room and then got 2 double beds.
Stayed 1 night in Feb 2024
Response from Manager Jeff on Feb 17, 2024
We are very sorry to see that you faced this issue while at our property. I will be sharing this feedback with the appropriate leadership teams to ensure this issue is resolved. Thank you for leaving us feedback!

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager Jeff on Feb 17, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Karen

We reserved a room with a king size bed and did NOT get that. We got two queen size beds.
Stayed 1 night in Feb 2024
Response from Manager Jeff on Feb 17, 2024
We are very sorry to see that you faced this issue while at our property. I will be sharing this feedback with the appropriate leadership teams to ensure this issue is resolved. Thank you for leaving us feedback!

4/10 Poor

Veerendra, Issaquah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed for 3 nights in room # 602 in December and had issue with hot water. I complained in the front desk. Technician showed up but his explanation is "This is 6th floor and hot water will take long time and suggested to leave water running for 5 min before bathing." His explanation didn't make any sense. We paid lot of money but still had to take showers in luke warm water in mid december in Madison Wisconsin. Heater in the room make lot of noice, we can't even sleep. Very disappointed with Sheraton.
Stayed 3 nights in Dec 2023
Response from Manager Jeff on Jan 5, 2024
We are very sorry to hear about your experience with the hot water in the room. We hope the recent reach out and solutions to the issues you faced while at our property bring you back the next time you are in town! Thank you for leaving us feedback!

10/10 Excellent

JULIANA ROSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and modern hotel. Close to everything but not exactly walking distance to places. Free and ample parking.
Stayed 2 nights in Dec 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Dec 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Gilmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badger Brawl
Great hotel! Will be back next year!!
Stayed 3 nights in Nov 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean, updated, quiet and has a nice gym. I loved it
Stayed 4 nights in Nov 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked here was very nice. There isn't anything I didn't like.
Stayed 1 night in Nov 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 Good

GJ

Traveled with family
Liked: Amenities, property conditions & facilities
Told at check-in that daily housekeeping had resumed. We stayed 4 nights - housekeeping occurred only once despite our "reminding" front desk. Ha, ha, ha. Too many employees standing around - no help at all with luggage. Good, clean, quiet hotel. Watch prices - VERY large fluctuations during the year. Would stay again depending on cost.
Stayed 4 nights in Nov 2023
Response from Manager Jeff on Jan 5, 2024
We are very sorry to hear about the experience you had with our property. I have shared this feedback with the appropriate management teams to ensure these issued do not happen again. Thank you for leaving us feedback!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. It is convenient for my needs due to location. The staff are friendly and helpful. The grounds and building and rooms are very nice. Bar/restaurant is great. The exercise room was excellent, with more equipment than ususl work out rooms.
Stayed 1 night in Nov 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as advertised! Clean room!
Stayed 1 night in Nov 2023
Response from Manager Jeff on Nov 14, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager Jeff on Nov 14, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service
Toilet in room was broken, plumber came twice, and each time stayed tor over an hour . We needed to use the bathroom on the first floor, staff member said there was nothing he could do. Didn’t offer room change, had no suggestions. Told me to call manager, when I called manager there was no voicemail, so I couldn’t leave a message. Staff member said “oh his voicemail is t set up yet.” So I spoke with the lovely staff member next to him who helped me get s new room.
Stayed 2 nights in Nov 2023
Response from Manager Jeff on Nov 14, 2023
I am very sorry to hear that this was your experience of our property. I will pass this along to the appropriate leadership so issues like this can be addressed. Thank you for your feedback and we hope to see you again!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager Jeff on Nov 14, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. Beds are crazy comfortable. I stay here every time I visit.
Stayed 1 night in Nov 2023
Response from Manager Jeff on Nov 14, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Grace

Stayed 1 night in Oct 2023
Response from Manager Jeff on Jan 5, 2024
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

David

Liked: Property conditions & facilities
Dd
Stayed 2 nights in Oct 2023
Response from Manager Jeff on Oct 29, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Scott, Libertyville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager Jeff on Oct 29, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Douglas

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
The tv didn’t work The food in the hotel was awful. Tried different things and finally ate out The room had infestation of ants and the staff didn’t seem surprised or bothered by it. Won’t stay there again!!
Stayed 3 nights in Sep 2023
Response from Manager Jeff on Oct 29, 2023
We are very sorry to see this was your experience with our property. I will forward this on to our engineering leadership to ensure similar issues do not occur in the future.

10/10 Excellent

CHUNKAI

Stayed 1 night in Sep 2023
Response from Manager Jeff on Oct 1, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager Jeff on Oct 1, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Katie, Hartland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Renovation is nice; modern vibe. We were able to check in at 10am too which was nice!
Stayed 1 night in Sep 2023
Response from Manager Jeff on Oct 1, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Louisa

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Manager Jeff on Oct 1, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 Good

William George, New York

Liked: Cleanliness, staff & service
Elevator broken. Underwhelming.
Stayed 3 nights in Sep 2023
Response from Manager Jeff on Sep 11, 2023
I am very sorry to hear that we missed the mark during your stay. I have passed your feedback on to our engineering team to ensure you do not experience this again when you stay with us. Thank you for leaving us a review and we hope to hear from you the next time you are in town!

10/10 Excellent

Melissa

Stayed 1 night in Sep 2023
Response from Manager Jeff on Oct 1, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk check in clerk, Leigh, was amazing. Speedy and efficient for an early check in. Informed us of the shuttle to get us to The Kohls Centet for a concert. Soent some time talking with us. Love the products in the room. Clean. Comfortable rooms.
Stayed 1 night in Aug 2023
Response from Manager Jeff on Sep 11, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Denise

Traveled with partner
Liked: Staff & service, amenities
The room was very nice. Bed extremely comfortable. My only issue was that there was a very strong mildew odor in the lobby area. It was not evident upstairs or we would have had to move.
Stayed 1 night in Aug 2023
Response from Manager Jeff on Sep 11, 2023
I am very sorry to hear that we missed the mark during your stay. I have passed your feedback on to our public areas team to ensure you do not experience this again when you stay with us. Thank you for leaving us a review and we hope to hear from you the next time you are in town!

2/10 Terrible

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was fine
Stayed 1 night in Aug 2023
Response from Manager Jeff on Aug 14, 2023
Thank you for leaving a review! It appears we missed the mark during your stay and we would love to know what will make your stay even better for the next time you are in town! Please feel free to reach out and express your concerns and comments!

10/10 Excellent

monet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Manager Jeff on Aug 2, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Deissy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great experience property was clean, quiet, enjoyable. Amenities A !
Stayed 2 nights in Jul 2023
Response from Manager Jeff on Jul 28, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Manager Jeff on Jul 28, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and if there is anything we could have done to enhance your experience, please let us know!

10/10 Excellent

Jordan

Stayed 1 night in Jul 2023
Response from Manager Jeff on Jul 28, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! Everything was clean and updated. I only stayed for one night but it was perfect for my short stay.
Stayed 1 night in Jul 2023
Response from Manager Jeff on Jul 28, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Manager Jeff on Jul 21, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Noreen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jul 2023
Response from Manager Jeff on Jul 19, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in a great city. Convenient location. Good value for the dollar.
Response from Manager Jeff on Jul 8, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Manager Jeff on Jun 28, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Darrel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good but need some improvements
Good hotel but A/C units need replacing. Had to change us to 2 different rooms as air conditioning didn’t work
Stayed 2 nights in Jun 2023
Response from Manager Jeff on Jun 27, 2023
Thank you for staying with us! I am very sorry to see you had issues with the A/C in the rooms. I will forward this on to our head of engineering so we can get this resolved. We hope to see you again the next time you are in town!

10/10 Excellent

Julie, EAST WENATCHEE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Quiet. Comfortable beds. Nice outdoor sitting area.
Stayed 1 night in Jun 2023
Response from Manager Jeff on Jun 27, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Brian

Stayed 1 night in Jun 2023
Response from ManagerTot on Jun 22, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All positives here.
This hotel is easy to get to, conveniently located, in excellent shape and comfortable.
Stayed 2 nights in Jun 2023
Response from Manager Jeff on Jun 14, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay all around and we hope to see you again soon

10/10 Excellent

Ambyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager Jeff on Jun 14, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness
Clean and comfortable
Stayed 1 night in Jun 2023
Response from Manager Jeff on Jun 14, 2023
Thank you for staying with us and for leaving a review! We are so happy to see that you enjoyed your stay all around and we hope to see you again soon!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
I liked shuttle service to downtown.
Stayed 1 night in May 2023
Response from ManagerTot on May 28, 2023
Thank you for staying with us and for leaving a review! We are so glad you could partake in our complimentary shuttle services while you were here! Safe travels and we hope to see you again soon.