2 bars/lounges, rooftop bar

Reviews of Hyatt Herald Square New York

4 out of 5
Hyatt Herald Square New York
30 W 31st St, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 501 out of 1007 reviews" "
Rating 8 - Good. 311 out of 1007 reviews" "
Rating 6 - Okay. 96 out of 1007 reviews" "
Rating 4 - Poor. 53 out of 1007 reviews" "
Rating 2 - Terrible. 46 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Stayed 5 nights in Dec 2023

10/10 Excellent

Austen

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 6 nights in Mar 2024

6/10 Okay

Raina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Colleen

Traveled with family
Liked: Cleanliness, staff & service
The room was extremely hot. The air conditioner setting only went down to 66 degrees and the room was uncomfortably hot. Very friendly staff and a maintenance worker even came to the room to try and rectify the situation but was unsuccessful. Very disappointed that I spent almost $400 for a one night stay and barely got any sleep if any. Again, the staff was great and the property was clean and well kept but the issue with the room temperature was very disappointing.
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael T. on Mar 19, 2024
Thanks

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The staff were very helpful, friendly and professional! We would definitely return back to this place. I highly recommend it!
Stayed 2 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this hotel. Would stay there agsin
Stayed 3 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Sarah

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very noisy guests above us or next to us ruined our last night of sleep, but it was an otherwise pleasant stay.
Stayed 3 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Jessica Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Hyatt Herald Square, the staff was extremely nice and helpful!
Stayed 3 nights in Mar 2024
Response from Michael T. on Mar 19, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Gina, miller Place

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was nice staff very good area outside of hotel was not nice felt unsafe
Stayed 1 night in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Douglas Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very sarisfactory
Stayed 2 nights in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and all areas were attractive. The food was great in the hotel restaurant. The staff at the front desk were friendly and helpful. There was a young woman working Saturday morning (March 2) who was particularly friendly and helpful but do not know what her name was. She was awesome! My stay there was excellent. Thank you!
Stayed 3 nights in Feb 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Shanice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything including a very short walk to Penn Station
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in Feb 2024
Response from Michael T. on Mar 19, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 Excellent

Sheila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Great location.Great price. Staff are wonderful!
Stayed 1 night in Feb 2024
Response from Michael T. on Mar 17, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 Okay

Cyril, Memphis

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
So, this is the first of 3 reviews for our stays. This is the first so I will try to let go of all of the negative and be more positive as the trip goes on. All staff has been extremely friendly and nice. Housekeeping is excellent!!! Bartenders Mo and Janelle are a joy and so friendly!! Front desk has been super sweet, but obviously don't listen or don't care in certain instances, so not sure what happened to mess up our reservations - not once, not twice, but 3 separate times. And another 1/2 mess-up. All was fixed, but it was not a complicated issue. It should not have taken so much time, so many times nor should any computer in 2024 be that slow. Elevators were a problem. Needing a key for the lobby bathroom was annoying. No food and beverage between 11am and 5pm. No room service. Will not allow Uber eats or any delivery to come to your door. You MUST wait on the ridiculously slow elevators to come down and get your food yourself. Had I know , I would have just walked to get food rather than pay delivery fees and a large tip. Poción is under the guise of "safety" but let's get real...if that was the case, have one of the hotel staff milling about bring it up. Again, this probably would not have annoyed me so much if we hadn't already had issues. They are generous with the bottled water - $30 worth a day for that resort fee....
Stayed 4 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hyatt Herald Square team on Feb 2, 2024
Thank you for your time and rating!

8/10 Good

Cheng Gang

Stayed 3 nights in Jan 2024

6/10 Okay

Clara

Stayed 2 nights in Jan 2024
Response from Hyatt Herald Square team on Feb 2, 2024
Thank you for your time and rating!

8/10 Good

Matthew, Saint Anicet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, and super cozy room with only 8 rooms per floor. Only issue was “sounds” that would travel through air return ducts between rooms. Could hear your neighbours like they were in your bed beside you at times. Other than that, it was a pleasant stay. A good quiet neighbour would have made it a 5/5 stay.
Stayed 3 nights in Jan 2024
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for sharing about your stay at Hyatt Herald Square. We are glad you loved our attentive service. We are grateful for your feedback. We hope you will consider us again so we may have the opportunity to better your stay.

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, excellent service at check-in
Stayed 1 night in Jan 2024
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for choosing Hyatt Herald Square and the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We hope to welcome you again soon.

10/10 Excellent

Wilmer, Tampa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

8/10 Good

Michael Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was a decent hotel except for one MAJOR issue, there was an animal in the ceiling of our room scurrying around on two evenings. It was loud enough that we recorded it on our cell phone. Unfortunately the hotel was sold out the first night so we couldn't move rooms, and had to sleep with the lights on, so was not a good night, my daughter was petrified. The second night when it happened again they moved us. Contacted manager after we returned home but she didn't seem to care, so I assume its a common/known problem. Awaiting further response, but its been days...
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for sharing about your stay at Hyatt Herald Square. We are glad you loved our attentive service. We are grateful for your feedback. We hope you will consider us again so we may have the opportunity to better your stay.

10/10 Excellent

wonje

Stayed 5 nights in Dec 2023
Response from Hyatt Herald Square team on Feb 2, 2024
Thank you for your time and rating!

10/10 Excellent

Minhee

Stayed 1 night in Jan 2024
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Narin

Stayed 2 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Judi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing; went above and beyond.
Stayed 1 night in Jan 2024
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for choosing Hyatt Herald Square and the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We hope to welcome you again soon.

8/10 Good

Kellie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

6/10 Okay

Rosanna

Traveled with family
Stayed 1 night in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

2/10 Terrible

Kiomara

Stayed 1 night in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

4/10 Poor

Hamed

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a great view
We had booked for City View but our room was very dark and had no view. Actually it had a view of a construction site. Was expecting better.
Stayed 2 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for the review. While we are glad you liked the locations, we are sorry for not meeting your expectations. We have taken note of your comments as we are continually striving for ways to improve. We appreciate your patience and hope to see you again.

10/10 Excellent

Karen, Fairfax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at Hyatt Herald Square
We loved our stay at this location. TAYLOR at check in was especially helpful and friendly. She even had a tray of fruit and a Happy Anniversary card for us in our room when we checked in. She allowed us to leave our luggage since we had an early arrival, and texted us as soon as our room was ready. Room was super clean, and we had a great view of the Empire State Building.
Stayed 5 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you and we look forward to seeing you again soon.

6/10 Okay

Marcela

Stayed 3 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to time square and excellent restaurants and subway. Check out was a little difficult. The elevators were packed with staff and people checking out. Was 10 minutes late delivering the room card. It was nice that check out was at noon!
Stayed 5 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you and we look forward to seeing you again soon.

10/10 Excellent

Heidi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service at Hyatt was amazing, they were always kind and greeted us every time we left and came. Hotel was very clean and wasn’t small especially for NYC! Close to Macys and a lot of attractions & restaurants.
Stayed 4 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for sharing about your stay at Hyatt Herald Square. We are glad you loved our attentive service. We are grateful for your feedback. We hope you will consider us again so we may have the opportunity to better your stay.

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Lauri, Hogansville

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is very nice , the staff are wonderful so kind and very helpful. The rooms are super cute and cozy I slept all night and felt very safe. The bed was so comfortable and the bathroom is huge and very clean. I would highly recommend this place to anyone.
Stayed 1 night in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for choosing Hyatt Herald Square and the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We hope to welcome you again soon.

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and amenities. Staff were friendly, knowledgeable, and accommodating. Will stay again and recommend to others!
Stayed 2 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for sharing about your stay at Hyatt Herald Square. We appreciate the flattering remarks and are glad you enjoyed so much about your visit. We love providing a seamless travel experience with our outstanding location and courteous associates, and we are delighted to know we exceeded your expectations at a great value.

10/10 Excellent

Frank

Traveled with family
Stayed 3 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Elba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location amongst popular NY attractions/shopping. Excellent service at front desk.
Stayed 2 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for sharing about your stay at Hyatt Herald Square. We are delighted that our accommodations and service met your expectations and that you particularly liked the security at the hotel. It was a pleasure hosting your visit, and we look forward to your next return.

10/10 Excellent

shannon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Great experience!
Stayed 3 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for sharing about your stay at Hyatt Herald Square. We are glad you loved our attentive service. We are grateful for your feedback. We hope you will consider us again so we may have the opportunity to better your stay.

10/10 Excellent

Lisa, bothell

Stayed 3 nights in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

10/10 Excellent

Gregory, Olivebridge

Stayed 1 night in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!

8/10 Good

Sandra

Response from Michael T. on Mar 19, 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hyatt Herald Square Team on Jan 26, 2024
Thank you for your time and rating!