Ratings based on 865 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Charming with Issues

Posted Dec 12, 2017
Pros: I like hotels with some character even if they are older or dated. Cons: no individual thermostat for heat in room, lobby is a bit crowde as they utilize space for “pop ups”, the additional required “resort fee” Our heating unit was not working initially but the repairman fixed it quickly. Room went from very cold to a bit too warm. Would have an easier time in the summer as there are individual window AC units. The “resort fee” is (I guess) a way to charge more for the rooms and get the price lower on websites. Not cool.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Feedback from our guests is always appreciated as it helps us improve for future visits. While we're pleased you enjoyed the character and charm of our hotel, we're sorry for any inconvenience with the heating set up and that you had a difficult time keeping your room at a comfortable temperature even after the unit was repaired. Please also accept our apologies for any dismay regarding our resort fee. It is never our intention to mislead guests regarding our prices and will consider your comments moving forward. On future trips to the city, we hope you'll stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient close to Penn Station

Posted Dec 11, 2017
Overall, the hotel met my expectations. However, not being able to adjust the boiler was problematic.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Thank you for paying us a visit here at The Gregory Hotel New York! It sounds like our convenient location was perfect for your stay here in the city. Because we are just steps from a variety of attractions and transportation, there is always something more to love about a visit with us! We do apologize for any issues you had with heating, however, and hope that it did not take too much away from your experience. We'll share your thoughts with our maintenance team. We look forward to your next stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Boutique hotel in Midtown NYC

Posted Dec 11, 2017
Great location, close to subway station. There are a lot of great restaurants near by and it is essentially in the middle of all attractions. Downtown and uptown are a 20-30 min walk or a short subway ride. Attached to hotel is a great bar/restaurant called Brendan's, all employees of hotel and bar were very helpful and friendly.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
We really appreciate you taking the time to share your lovely review! Thank you for making our day with your positive feedback and your compliments for both our property and staff. We're particularly delighted to read that our location was the perfect spot for you to get a taste of the city. So many attractions are just steps away! Should your travels bring you back to the area, it would be a treat to host you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Excellent hotel next to Macy's

Posted Dec 5, 2017
Far exceeded our expectations. Modern, convenient location, can't really fault this place!
Comment from Hotel Management
Dec 5, 2017 by General Manager, Hotel Management
Dear Fizzy, It's our goal to impress all our guests, so we're delighted to know we succeeded during your visit. We're pleased our location was ideal for your needs and that you enjoyed your stay in our modern hotel. Please come stay with us again the next time you're in the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Great Hotel. Excellent location

Posted Dec 4, 2017
Fab front desk staff!! Overall excellent hotel in good location. Only complaint was LOUD maids. They made sure you woke up around 9 am every day. They would yell between the rooms as they worked. They were so loud half the floor could listen to the conversations. The rooms are large by nyc standards. Bed and linens were clean and comfortable. $30 day resort fee. Bathrooms and shower have soap/shampoo dispensers instead of bar soap. My wife liked, I prefer bar soap, not a big deal. Overall happy and will return 👍.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Dear Dr. Frank, Your thoughtful compliments regarding The Gregory Hotel New York are greatly appreciated! Our front desk team was delighted to provide you with wonderful service. However, we regret that there were some aspects of your stay that could have been better. We'll be sure to discuss your comments about noise level with our housekeeping team. That being said, we're delighted that you otherwise enjoyed our spacious accommodations and convenient location. Many thanks for your kind praise. It's flattering that you plan to return and we'd love to host you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Perfect location, perfect staff, perfect room

Posted Dec 3, 2017
Wonderful! The location was perfect. A beautiful room with 2 great queen beds. Loved the restaurant and hotel atmosphere.
Comment from Hotel Management
Dec 5, 2017 by General Manager, Hotel Management
Dear Debbie, Such a lovely review to read, thank you! It's always a pleasure to hear when our guests have had a memorable time with us. We are thrilled that you found us conveniently located for your visit, as well as appreciated our beautiful accommodations. It's great to know that you had an opportunity to sample the delicious food at our restaurant and had an enjoyable experience there too. From all of us at The Gregory Hotel New York, thank you for your kind words, and it is our hope that you will come to see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Nov 28, 2017
Very quaint and comfortable place😊 I would highly recommend it to anyone wanting an affordable place to stay in New York!
Comment from Hotel Management
Nov 28, 2017 by General Manager, Hotel Management
Dear Jean, It was our pleasure to have you stay with us for your recent trip to New York City. We are so happy to hear you thoroughly enjoyed your classic, sophisticated, accommodations. Our team strives to provide our guests with an outstanding visit. The next time your travels bring you back to the area, we hope you choose The Gregory Hotel New York for your stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel convenient to everything

Posted Nov 28, 2017
Pros: Staff was pleasant and welcoming. Offered assistance without being asked. Welcoming lobby and very convenient location.
Cons: Room was warm when we arrived
Location: Walking distance to everything you want to see. Rockefeller Center, Radio City, Time Square, Union Square. Parking across the street.
35th between 5th and 6th Avenue. Close to everything, walking distance to Radio City and Rockefeller Center, Union Square and Time Square. Close to a wide variety of restaurant choices both upscale and family oriented.
Comment from Hotel Management
Nov 28, 2017 by General Manager, Hotel Management
Dear Tom, Thank you for making us a part of your delightful visit to the city. We're excited that our location was ideal for seeing the many sights just steps away from our front door! We also love to hear that you felt welcomed and well cared for by our staff. We love to please! When you are looking for another conveniently located, well-valued stay here in the heart of the city, come back and see us at The Gregory Hotel New York!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mendham, NJ

Charming hotel, but be ware of hidden fee

Posted Nov 26, 2017
Pros: Location
Cons: Be honest in communicating about your "tailoring" fees....
Location: Times Square, Empire State Building, Madison Square Garden
This hotel is located near MSG, Penn Station, Empire State Building and within walking distance of Times Square. Yes it's old, bit worn down and rooms are small but that's what you get at this price point in NYC. I thought it was a good value... It was clean and the room offered enough space for 4 of us and the two double beds. I left feeling disappointed though. During check in, they give you a little card outlining a few amenities that you get while there -- two bottles of water, wifi, shirt laundering, tea in the morning. The gentleman checking us in didn't go into detail...I thought, this is a nice touch...something a little extra. During check out, another gentleman asked me how I would be covering the "tailoring" fees. The what? I didn't get anything tailored. Turns out everything listed on that little card is covered under "tailoring." It was a total of $28. I thought this was ridiculous given that no one had explained this and I wasn't expecting it. Aside from wifi, we didn't take advantage of the the "freebies". The hotel should just build this fee into their total price and then we can really walk away thinking...wow we got a little something extra. They were not honest and open about this.... I visit the city often and will look for other venues in the future.
Comment from Hotel Management
Nov 30, 2017 by General Manager, Hotel Management
Dear Alex, Thank you for the detailed review. We're pleased our location suited your needs and that you felt your room was a good value. However, we're sorry our tailoring fee could have been explained better. It is never our intention to mislead our guests and we'll keep your feedback in mind for future visits. While we respect your concerns, we'd be grateful for the chance to provide you with accommodations more in line with your expectations on your next trip to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable hotel. Great location.

Posted Nov 26, 2017
Close to Macy's and the Empire State Building. We visited Central Park, Bryant Park, Rockefeller Center, and Times Square, all on foot. Very convenient. Room was clean and comfortable. Good size for NYC. Staff was nice enough.
Comment from Hotel Management
Nov 27, 2017 by General Manager, Hotel Management
We're delighted to hear that our clean and comfortable rooms and convenient, central location made for a great stay with us in New York. Thank you for choosing us at The Gregory Hotel and for taking a moment to review your stay. It would be a pleasure to welcome you back soon!