Ratings based on 24 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.8 Service & staff
2.9 Room comfort
2.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 17, 2014
Pleasantly surprised by this hotel. Comfortable, spacy, amenities.
by A verified traveler from Indiana
Bad ConditionPosted Oct 14, 2014
Cons: Replace linen and towels. Clean room to a sanitary condition and standard.
Towels were stained. Sheets and pillow case were stained. Hair found in bathroom. Unsanitary conditions.
for Couplesby BB from Madisonville
Great Place, A Very Friendly BusinessPosted Sep 14, 2014 on Hotels
Best Rates In Town Wonderful Customer Service
for Personal Eventby JM from Knoxville, TN
Great Location, rude staff, nasty roomPosted Jun 9, 2014 on Hotels
I wouldnt stay here again ever. The bed linen was stained including black mildew stains on the pillow case. Thank goodness I had two beds and could piece together enough to sleep comfortably. The toilet clogged with every use. When I pulled in to the hotel, I thought it was out of business. The first office you come to is filled with boxes like the place was closed down. You have to drive further to a second lot.The parking lot has grass growing in the cracks and the pool was empty (in June) so I was sure that I was at the wrong place and a new location had to be somewhere near by. I was completely wrong. They were open for business. Staff was rude the day of check out regarding my car not working and housekeeping arrived before my check out time rushing me to leave. The towels were thin and old. Everything could be replaced and updated. I would NEVER stay there again. The place is awful and the staff are so rude. The ONLY thing this place has going for it is location. Right off the interstate and next door to walmart.
for Everyoneby A verified traveler
Decent hotel for the price.Posted May 1, 2014
Pros: Right off the freeway and very close to Walmart and food restaurants.
Cons: Hotel room could be cleaner.
You get what you pay for. Was hard to sleep in the morning due to traffic noises and trains going by.
Recommendedby bree from kentucky
close to all your needsPosted Apr 28, 2014 on Hotels
i found my stay at the big spring imnn to be very peaceful and i would book here again...the room attendants are trustful and loyal as ..understanding as friendly..always at your service
by A verified traveler
had no reservation on file dirty filthyPosted Mar 13, 2014
Cons: learn the English language
Location: go to days inn
expedia had agent I could not understand will cancel my membership.....big spring inn is like sleeping in the woods
Recommendedby JD from Tennessee
HORRIBLEPosted Jan 20, 2014 on Hotels
Once I arrived, I had to push a buzzer to be allowed entrance to the lobby...granted it was a mere 21 degrees and the front desk person casually sauntered to the door 8 minutes and 3 buzzings later. This exceptionally rude woman acted as though she were doing me the honor of allowing me to stay in her motel. The room was FILTHY, and had a pungent odor of motor oil. The towels were not so much towels, as small bits of sandy toilet paper. Overall this place was a dump and the service was the worst I have ever received. Traveler beware.
for Familiesby A verified traveler
Posted Dec 6, 2013 on Hotels
by William from Missouri
Not as good as I had hopedPosted Nov 16, 2013
Pros: The price was low, and it was conveniently located just off the Pennyrile Parkway, and next door to Walmart.
Cons: The toilet seat in our room was cracked, and pinched when sat on.
Location: Right off the Pennyrile Parkway, and next door to Walmart made for a very convenient location. There are restaurants, malls and gas stations nearby.
Our room was spacious enough, but the bottom sheets on the beds weren't tucked in, so they wadded and wrinkled in the night. The furnishings were a bit old, but in decent condition. The toilet seat was broken, and it pinched. I don't think I'll be staying here again.