Ratings based on 86 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel close to restraunts.

Posted Mar 3, 2017
Good stay. awoke to tornado sirens! Everything was good.
5 out of 5
by A verified traveler

Posted Dec 31, 2016 on Hotels
Friendly service, comfortable and clean rooms.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 28, 2016 on Hotels
2 out of 5
by A verified traveler

Poor WIFI and Noisy Stay . . .

Posted Dec 11, 2016 on Hotels
Dimly lit room, WIFI that came and went, train tracks next door, noisy A/C /Heating unit - staff was helpful, but not much else to recommend about this hotel.
2 out of 5
by A verified traveler from St Louis

Not exactly what I expected for the money

Posted Dec 7, 2016
Half the lights didn't work including the one closest to the shower. Cockroaches/Insects in the panel to control temperature in the room. Not what you would expect for a $140/night hotel. Thankfully only had to stay there one night.
3 out of 5
by A verified traveler from Knoxville

Better than 1st Visit; Housekeeping Still Sub-par

Posted Nov 27, 2016
Second time staying here, and this time was much better. The staff were friendly and available except housekeeping was still disappointing. The room was clean, but there were little things I would have thought housekeeping would have fixed like the clock was set to alarm in the late afternoon (last time we stayed it was in the early morning!) and in the steam from the shower you could see that the name Julia had been written on the mirror. Also we stayed for two days and received no housekeeping service. The dirty towels weren't exchanged which at first I thought was just an aco-friendly move on the hotel's part, but then I noticed that the bed hadn't been made either. It was unexpected although I understand since housekeeping was given Thanksgiving off so they had double the usual number of rooms to clean on Friday. Internet was unreliable to non-existant in the mornings.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Its a clean hotel, close to the interstate but the train runs about 50 yards behind the building.
4 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
This room rated as non-smoking had had a major smoker in it
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Professional staff, nice updated rooms

Posted Oct 10, 2016
Very nice and comfortable, updated rooms. Big bed, very spacious and incredible bathroom. Staff is very professional and confident on the phone and will be quick to answer any questions you have. Drove 12 hours to Madisonville overnight and arrived at 10:00AM to my room being ready. Called an hour before my arrival and staff checked with housekeeping to see if anyone had a king suite available for my arrival. Very close to a lot of restaurants, stores and is located right behind the Y. I drive back and forth from Madisonville and Tampa often and will stay here every time in the future.