Better than 1st Visit; Housekeeping Still Sub-par
Posted Nov 27, 2016
Second time staying here, and this time was much better. The staff were friendly and available except housekeeping was still disappointing. The room was clean, but there were little things I would have thought housekeeping would have fixed like the clock was set to alarm in the late afternoon (last time we stayed it was in the early morning!) and in the steam from the shower you could see that the name Julia had been written on the mirror. Also we stayed for two days and received no housekeeping service. The dirty towels weren't exchanged which at first I thought was just an aco-friendly move on the hotel's part, but then I noticed that the bed hadn't been made either. It was unexpected although I understand since housekeeping was given Thanksgiving off so they had double the usual number of rooms to clean on Friday. Internet was unreliable to non-existant in the mornings.