Ratings based on 95 Verified Reviews

4.1 out of 5
88% of guests recommend
4.6 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta Canada

Delightful location, Delightful Hotel

Posted Oct 15, 2016
The staff are very friendly and I enjoyed the modern decor. Very clean, great shower, and ample room size. Its also in a central location and great for access to atocha station. Lots of great local restaurants within a couple blocks, too. Would highly recommend this hotel.
4 out of 5
Recommended
for Couples
by A verified traveler from Wiltshire, UK

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Posted Sep 7, 2016
Pros: .
Cons: chairs or benches in the garden area
Location: very convenient for the railway station
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3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Noisy cleaners

Posted Aug 13, 2016
Pros: Location, new facilities.
We stayed 4 nights in this hotel and every morning we were woken early by the cleaners in the room next door (lots of banging & crashing and vacuum cleaners) and the corridor (loud conversations), despite us and fellow nearby guests having "Do Not Disturb" signs on the door.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver B.C.

Very clean hotel close to train station

Posted Jul 2, 2016
Pros: Proximity to Atocha train station made this hotel very appealing. Very clean room and very comfortable bed.
Cons: Perhaps a coffee maker and small fridge in the room.
Location: Very close to the Prado and Reina Sofia museums as well as the Atocha Renfe metro station.
Staff helpful and accomodating. Our room was quite spacious and look out onto a beautiful lavender and olive garden. Its a very close walk to all amenities like shops, restaurants and transportation
4 out of 5
Recommended
for Everyone
by A verified traveler from Tel Aviv, Israel

Nice hotel close to the Atocha renefe station

Posted Jun 6, 2016
Pros: The location and the room itself
Cons: Free internet in rooms as the charge was 12 Euro for 5 nights.
Location: The hotel very close to the central station Atocha renfe, the transportation is very easy by Metro as well as the trains to Toledo and other places
Very clean, comfortable, nice room and shower, the staff very polite and gentle.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from CDMX

Nice and convenient location, not more than that.

Posted Jun 4, 2016
Pros: Location.
Cons: Rooms at street side suffer from all type of noise.
Location: Subway station close to get near tourist attractions.
It is a convenient hotel with a good location, close to the subway system and the train station. It is what it is.
3 out of 5
by A verified traveler

Good location, poor upkeep and missing basics.

Posted Apr 25, 2016
Pros: Location
Cons: In addition make breakfast earlier than 8 o'clock on Sundays, 7 otherwise.
Broken windows,noisy floors,broken baseboards, burned out bulbs.No Kleenex w/o special request, no walls (side-front-back) of the literally skeletal closets, no drawers either, illumination is poor too. No English language entertainment on TV (movies or else), very few hidden English speaking channels. The receptionist lectured instead of giving understandable instructions.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Pleasant hotel close to train station

Posted Mar 7, 2016
Pros: Room was good sized and well laid out. Healthy breakfast
Cons: Charging for Internet in the room is very old and unexpected. The description says 'Free WiFi' but that is Free WiFi in the lobby and public areas.
Location: Beside Atocha train station. 10 minute walk to Reina Sophia, 20 minutes to Prado and Thyssen-B. Longer to historic centre.
The hotel is very well appointed and well located if your travel is by train. Otherwise it is in a neighborhood with little else to offer, a long walk from the museums and from the metro.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel that is in a prime location.

Posted Mar 4, 2016
Pros: The room layout was great, and the hotel location is very central
Cons: More available irons and ironing boards.
Location: Close to the metro, museums and nightclubs. A good mix of attractions.
I thought the stay were amazing and very helpful. I will stay here again if I'm going to Madrid
5 out of 5
Recommended
for Everyone
by A verified traveler

Great position close to Atocha Station

Posted Jan 24, 2016
Very good meet all expectations: Not the best neighborhood but the most comfortable hotel so conveniently close to Atocha Railway Station