Ratings based on 1,212 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from brighton
Perfect hotel just outside to centre of the old toPosted Sep 26, 2015
The hotel is perfect for short city break - convenient to transport links and the museums and Palace
for Everyoneby A verified traveler from PA, USA
Happy!Posted Sep 22, 2015
Good location. Walking distance to tour bus. Walking distance to the rail station. Walking distance to the metro. easy close access to food. The breakfast was much better than we expected. The staff was GREAT, nice size clean room, the only complaint was VERY hard mattress.
Comment from Hotel Management
Sep 25, 2015 by Loli Alcántara , Hotel Management
Dear Sir We appreciate your feedback and are delighted to hear that you had a great stay. Regardig the mattress, we have different types and if you would have informed us, we would have the possibility to change to another room. Your feedback is integral to our ability to continue to improve
for Everyoneby A verified traveler from Brooklyn, NY
Nice hotel close to Atocha Estacion.Posted Sep 22, 2015
Pros: Location. Bathtub!!
Cons: Would've been better if free wifi is available in the room (you have to pay extra to get access in the room).
Location: Museums (Sofia, Prado, Thissen, Caixa forum, etc). Tapas bars.
Nice hotel close to Atocha Estacion. Pros: Easy access to centro (you still have to walk up the hills though) and museums. Clean. Large bathroom with a tub. Cons: No free wifi in the room.
for Everyoneby A verified traveler from Corpus Christi, TX
Hotel accommodations.Posted Sep 20, 2015
Pros: Staff, breakfast, and locality to transportation.
Cons: the noise level in the hotel rooms, the windows were double pain were not very effective in cutting much noisier outside especially at night.
Location: Main train station was five minute walk, so access to metro, and other transportation services were available, grocery store, restaurants available.
Hotel staff, room and breakfast were excellent, my concern is the noise inside and outside hotel. We've in other hotels in Europe with traffic around area, and they have been very quite, you could hear everything in the hall and rooms need to be more sound proof.
Comment from Hotel Management
Sep 22, 2015 by Loli Alcántara , Hotel Management
Dear Sir Thank you for taking the time to share your thoughts regarding this issue. I would like to apologize for the noise disturbance caused by outside. If you would have informed us, we always have the possibility to change the room. Thank you for staying ath The AC Carlton Madrid
for Couplesby A verified traveler from England
Good hotel convenient for museums, metro & trainsPosted Sep 15, 2015
Pros: Great location, good room with very comfortable bed and great breakfast. Very good value for capital city location.
Cons: Would be nice to have WiFi in the bedroom
Location: City centre with public transport interchanges nearby. Also close to main museums
Stayed here for a week's holiday. A very convenient hotel with good sized room. Breakfasts were excellent with a wide choice of hot and cold dishes. Under 5 minutes to Metro and 10 to Atocha. Museums are within easy walking distance. Free WiFi only near lobby. We would certainly use this hotel again.
for Everyoneby A verified traveler from Amsterdam
Nice hotel, however no free wifiPosted Sep 14, 2015
Pros: The hotel is clean, has a good location and the staff is friendly. I received a one hour later check-out which was nice.
Cons: My only issue is there is no free wifi. in this day and age you can't charge your customers for wifi. Please provide wifi and you get a perfect score!
The hotel is clean, has a good location and the staff is friendly. I received a one hour later check-out which was nice. My only issue is there is no free wifi. in this day and age you can't charge your customers for wifi. Please provide wifi and you get a perfect score!
for Everyoneby A verified traveler from San Francisco Area
Nice and comfyPosted Sep 12, 2015
Pros: Staffs are friendly and helpful.
Location: Train station 2 blocks away.
Very nice staff, we got checked in early so we had time to walk to Atocha train station to get our tickets for the next day. Room is nice and clean, good to have a mini-bar in the room, too.
for Everyoneby A verified traveler
Could be a four star if only....Posted Sep 7, 2015
Spacious modern fully equipped room and bathroom. Lots of storage and comfortable beds. Location is great with trainstation, Reine Sophia Museum and the Prado within easy walking distance. If only there was free WIFI in the rooms. Practically every little hotel in Spain offers free WIFI. And to charge 17.50 Euro pp for a very basic buffet breakfast when you can have the same for less than 5 Euro in any coffee shop along the street is ridiculous. One can not even get a cup of coffee in the morning without having breakfast. There is a small bar in the lobby but it is not staffed all of the time. Beware of the noise. The hotel is located on a 5 lane one way street.
Comment from Hotel Management
Sep 15, 2015 by José Alfonso García , Hotel Management
Dear guest, First of all I would like to apologize for the inconveniences caused during your stay, and to thank you for the good comments about the hotel. I apologize for the inconveniences caused. WIFI is free for all the Marriott Rewards Members and also for all the people who wants to become a Marriott Rewards, and it's totally free, we will remember the front desk staff to remember this. Our buffet breakfast offers a complete and varied menu for all our guests, but if you only want to have a cup of coffee, of course you can. I will talk to our front desk staff and to our restaurant staff to remmber this to all our guest. There is always one person at the bar, you can call him or her, with the buttons on the tables, and they will come inmediately if they are attending room service or other guests. I also apologize for the noise, if you would have requested we would have offered you a change to another room more quiet. Please, accept our apologies for the inconveniences caused. Thank you and kind regards José Alfonso García
for Everyoneby A verified traveler from dominguez
Hotel bien localizadoPosted Aug 30, 2015
Estas a 5 minutos caminado de la estación de tren, y 5 minutos de museos, muchos lugares cercanos donde comer
for Couplesby MINA
Posted Aug 28, 2015 on Hotels