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Overview of AC Hotel Carlton Madrid by Marriott

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Minibar, in-room safe, laptop workspace, soundproofing
Minibar, in-room safe, laptop workspace, soundproofing
Minibar, in-room safe, laptop workspace, soundproofing
Minibar, in-room safe, laptop workspace, soundproofing

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationMuseo Nacional Centro de Arte Reina Sofia6 min walk
    Popular LocationPaseo del Prado6 min walk
    Popular LocationPrado Museum15 min walk
    AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)22 min drive

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  • Standard Room, 1 Queen Bed

    Room amenities

    • 172 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room, 1 Queen Bed
  • Standard Room, 2 Twin Beds

    Room amenities

    • 172 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsStandard Room, 2 Twin Beds
  • Standard Room, 1 King Bed

    Room amenities

    • 172 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed
  • Standard Room Plus, 2 Twin Beds

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsStandard Room Plus, 2 Twin Beds
  • Superior Room

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 1 King Bed OR 1 Queen Bed
    More detailsSuperior Room
  • Standard Room Plus, 1 King Bed

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room Plus, 1 King Bed

About this area

Madrid

Located in Madrid's Atocha neighborhood, AC Hotel Carlton Madrid by Marriott is in the city center and near a metro station. The area's natural beauty can be seen at El Retiro Park and Madrid Rio, while Museo Nacional Centro de Arte Reina Sofia and Prado Museum are cultural highlights. Check out an event or a game at WiZink Center, and consider making time for Madrid Wax Museum, a top attraction not to be missed. Guests appreciate the hotel's convenience to public transportation: Palos de la Frontera Station is 3 minutes by foot and Estación del Arte is 6 minutes.
Visit our Madrid travel guide
Popular Location

What's nearby

  • Museo Nacional Centro de Arte Reina Sofia - 6 min walk
  • Paseo del Prado - 6 min walk
  • Prado Museum - 15 min walk
  • Thyssen-Bornemisza National Museum - 16 min walk
  • Crystal Palace - 5 min drive

Getting around

  • Palos de la Frontera Station - 3 min walk
  • Atocha Cercanías Station - 7 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 22 min drive

Restaurants

  • La Galerie — 1 min walk
  • El Rincón Asturiano — 3 min walk
  • Pando Cafetería — 4 min walk
  • Pui Thai Tapas — 5 min walk
  • Bodegas Rosell — 5 min walk

About this property

AC Hotel Carlton Madrid by Marriott

4-star Madrid hotel in Atocha, walk to Museo Nacional Centro de Arte Reina Sofia
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite. All 122 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find rainfall showerheads and hair dryers.
AC Hotel Carlton Madrid by Marriott offers 122 accommodations with minibars and safes. LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Commitment to Clean (Marriott)
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends: EUR 15 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (2519 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair-accessible business center
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 3 2020 to January 18 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: EUR 15 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

AC Carlton Hotel Madrid
AC Carlton Madrid
AC Carlton Madrid Hotel
AC Carlton Madrid Marriott
AC Carlton Marriott
AC Hotel Carlton Madrid Marriott
AC Hotel Carlton Marriott
AC Marriott Madrid
Hotel AC Carlton Madrid
Marriott Carlton Madrid
Ac Carlton Madrid By Marriott
AC Hotel Carlton Madrid by Marriott Hotel
AC Hotel Carlton Madrid by Marriott Madrid
AC Hotel Carlton Madrid by Marriott Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at AC Hotel Carlton Madrid by Marriott and receive a full refund?
Yes, AC Hotel Carlton Madrid by Marriott offers free cancellation on select room rates, because flexibility matters! Please refer to AC Hotel Carlton Madrid by Marriott cancellation policy on our site for more details about any exclusions or requirements.
Is AC Hotel Carlton Madrid by Marriott pet-friendly?
No, pets are not allowed at this property.
How much is parking at AC Hotel Carlton Madrid by Marriott?
This hotel doesn't offer parking.
What time is check-in at AC Hotel Carlton Madrid by Marriott?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at AC Hotel Carlton Madrid by Marriott?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is AC Hotel Carlton Madrid by Marriott located?
Located in Atocha, this hotel is within a 10-minute walk of Lavapies, Museo Nacional Centro de Arte Reina Sofia, and Paseo del Prado. El Retiro Park and Prado Museum are also within 15 minutes. Palos de la Frontera Station is only a 3-minute walk and Estación del Arte is 6 minutes.
4.3
Excellent
5 - Excellent
449
4 - Good
424
3 - Okay
83
2 - Poor
16
1 - Terrible
13

4.6/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Mar 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dark rooms
Rooms were found to be rather dark, other than that ok.
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right next to the museums. Clean lobby and kind service, they provided a map of the city which was lovely. Excellent for a one night stop over.
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, complicated wifi
A lovely hotel overall, with nice extras such as coffee machine and kettle for making free hot drinks. The main problem for us was the wifi. At check-in how to connect was never explained to us and without guidance it was impossible to navigate. Turns out you have to be a Marriott member to use the free WiFi so it's something to bear in mind- a mild annoyance for us, otherwise a 5-star experience.
Stayed 1 night in Feb 2020

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