First night (Feb/16), we were assigned to smoking room without checking with us.
The other 3 nights (Feb/19-21) were better.
Comment from Hotel Management
Mar 1, 2017 by Dolores Alcántara, Hotel Management
Dear Valued Guest
Thank you for sharing your experience at the AC Hotel Carlton Madrid through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.
We'd like to inform you that The AC Carlton Hotel has no any smoking room. This is a smoke free hotel. Unfortunately many customers do not comply.
Sorry for any inconvenience caused and rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.
As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the AC Hotel Carlton Madrid and we hope you choose to stay with us again whenever your travel needs bring you back to Madrid.