Ratings based on 1,531 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from London

Good hotel near Atocha Station

Posted Sep 25, 2016
Pros: Clean, comfortable bed nice breakfas
Cons: aircon/heater bit noisy (could hear guests in other rooms)
Location: Supermarket near by Atocha station El Parque de Retiro walking distance
Hotel has everything you need. Room and bathroom is comfortable. Fitness centre is small but adequate. Breakfast is nice. Only down sides are that the aircon in the room didn't work to warm up the room, just kept it cool. Another is that the ceiling/walls were pretty thin, i could hear the people in the room above me - although it could have been that there were louder than normal.
Comment from Hotel Management
Sep 26, 2016 by Dolores Alcántara, Hotel Management
Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Regarding Air conditioning, we'll share your comment to the department in order they can check it. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Madrid. Sincerely
5 out of 5
by A verified traveler from West Sussex

Quality hotel in good location.

Posted Sep 19, 2016
Pros: They gave us a lovely room on the 7th floor with a balcony.
Location: Within walking distance of all attractions.
Great hotel, good location in the city, easy to walk to museums , parks and attractions.
5 out of 5
by A verified traveler from akron oh

Your first choice in madrid

Posted Sep 15, 2016
Nice hotel Nice helpful folks Close to major art museums and atocha train station
4 out of 5
by A verified traveler from Mexico

muy céntrico y súper confortable

Posted Sep 11, 2016
Pros: el desayuno y la ubicacion
Cons: el precio en temporada baja
Location: esta como a diez minutos caminando del museo del Prado, y a cinco minutos del museo de la Reina Sofía. cercano a la estación de trenes de Atocha
me gustó la ubicación cerca de la terminal de Atocha, donde puedes moverte a todas partes, las habitaciones muy cómodas, el desayuno muy completo. el personal amable. camas y almohadas, muy confortables.
3 out of 5
by A verified traveler

Wifi did not work in room. Had to sit in lobby

Posted Sep 6, 2016
Staff could have been a little more helpful with wifi problem
Comment from Hotel Management
Sep 7, 2016 by Dolores Alcántara, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures. I truly apologize that the service was not fully functional during your stay. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our Internet service. Thank you again for taking the time to share your feedback with us! Sincerely
5 out of 5
by A verified traveler from BARCELONA

Un hotel muy céntrico, agradable y cómodo

Posted Aug 31, 2016
Experiencia muy agradable con todo el personal , las habitaciones perfectas en dimensiones y comodidad
4 out of 5
by A verified traveler

全体としてはぼちぼちか?

Posted Aug 27, 2016
Pros: 朝食
Cons: フロントが一人の時間を極力減らすこと。
Location: 良好
アトーチャ駅を翌日利用しようとするものにとって、特に朝比較的早めに出発するものにとっては便利なホテルである。フロントは、私が到着した時はたまたまかもしれないが、女性一人での対応であった。人物的には好感が持てたが、時間がかかった。部屋は、安普請の印象は拭い去り難いというところか。提供された朝食ビュッフェは、結構高品質の印象を持った。
3 out of 5
by A verified traveler

Posted Aug 26, 2016
worth your money~~~good locaTION....good staff...not the best room but ok/////////////////////////////good breakfast...small elevator.....can fit only 2 people///// maybe i am too fat...
Comment from Hotel Management
Aug 29, 2016 by Dolores Alcántara, Hotel Management
Dear Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. We appreciate your feedback and are delighted to hear that you had a great stay. Please rest assured that your comments about elevator have been shared with our team in an effort to improve our service. As a _valued customer, we hope you choose to stay with us whenever your travels bring you back to Madrid. Sincerely
5 out of 5
by A verified traveler from Padova

Ottimo albergo in centro città

Posted Aug 24, 2016
Pros: la collocazione la prima colazione
Cons: gli ascensori che in momenti di punta richiedono tempi di attesa
Location: posizione centralissima nella zona dei musei
L'Hotel AC è situato nei pressi della stazione di Atocha nella zona dei musei (arte moderna e Prado) ci si può muovere per raggiungere i luoghi di interesse turistico a piedi. una stazione della Metro è comunque a circa 200 metri. camere pulite ed accoglienti impianto di condizionamento efficiente buono il WI-FI gratuito. ottima la prima colazione
5 out of 5
by A verified traveler from Kobe, Japan

マドリドのアトチャ駅に近い便利なホテル

Posted Aug 17, 2016
Pros: 従業員(フロント)の対応
Cons: international atmosphereがあっても良いのではないか
Location: アトチャ駅に近く、中心街へのアクセスも良い
典型的CITYホテルで、従業員の対応やホテルレストランのサービスも心がこもっている。短期滞在には便利で快適です。