Comment from Hotel Management
Sep 7, 2016 by Dolores Alcántara, Hotel Management
Dear Valued Guest,
Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us.
It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures.
I truly apologize that the service was not fully functional during your stay. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our Internet service.
Thank you again for taking the time to share your feedback with us!