Badly run hotel with small rooms
Posted Nov 6, 2015
This was a disappointing stay from the moment of check-in. The staff appeared disorganized, spoke very weak English and led us to believe that our room was no longer available. Much of the hotel was under renovation. The "full service kitchen" that was advertised ended up being a small fridge and stove in the hallway of typical hotel room. No coffee maker, toaster or microwave. All utensils, cutlery and cooking supplies were 2 Euro/night extra, and were substandard. Even when we upgraded to a one-bedroom suite (with separate bedroom) at 30 Euro surcharge/ night, the kitchen, which turned out to be a "kitchenette" was still under-stocked. The layout of the hotel was also very noisy. We had taken an ApartHotel room in Dresden that was exceptionally good, and thought there would be some name-brand consistency, however, the Madrid chain is to be avoided!