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Reviews of Pierre & Vacances Apartamentos Edificio Eurobuilding 2

3.5 out of 5
Pierre & Vacances Apartamentos Edificio Eurobuilding 2
Calle de Orense, 69, Tetuan, Madrid, Madrid

Reviews

6.8
Rating 10 - Excellent. 44 out of 214 reviews" "
Rating 8 - Good. 67 out of 214 reviews" "
Rating 6 - Okay. 47 out of 214 reviews" "
Rating 4 - Poor. 30 out of 214 reviews" "
Rating 2 - Terrible. 26 out of 214 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

5.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Miren Helen

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean. But common areas as the lobby elevators hallways in terrible condition. Carpets old and dirty!
Stayed 4 nights in Nov 2023
Response from Maria Flores, Manager on Nov 28, 2023
Dear Miren,Thank you for sharing your opinion following your recent stay.It's rewarding to hear that you found the room to be nice and clean, showcasing our dedication to providing a comfortable stay.However, we are disheartened to hear your observations about the common areas. We appreciate your patience as we continue to enhance our facilities and have noted your comments.We hope to see you again.Best regards,

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, room comfort
Great Customer Service from Maria Carmen and Juan
Stayed 11 nights in Oct 2023
Response from Maria Flores, Manager on Nov 13, 2023
Dear Marta,We would like to thank you for your feedback about your experience at Pierre & Vacances Eurobuilding 2.We are thrilled to hear that you appreciated the excellent customer service provided by Maria Carmen and Juan. Our team always strives to ensure our guests have a comfortable and enjoyable stay.We also appreciate your positive feedback on the cleanliness and comfort of our rooms. Our recent renovations aim to provide a modern and cozy atmosphere for our guests.We look forward to welcoming you back in the future.Best wishes,Maria Flores, Manager

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maria Flores, Manager on Nov 7, 2023
Dear Michael, Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Maria Flores, Manager

10/10 Excellent

Carlos, MIami

Liked: Cleanliness
Frigde didnt work AC to pow
Stayed 1 night in Jun 2023
Response from Maria Flores, Manager on Jun 29, 2023
Dear Carlos, We would like to thank you for this feedback about your experience at Pierre & Vacances Eurobuilding 2.We are delighted to hear that you found our apartment clean and appreciated the room amenities. However, we regret to learn about the issues you faced with the fridge and air conditioning. Our apartments are equipped with individually controlled air conditioning systems, and we ensure that all appliances are in proper working condition. We apologize for any inconvenience this may have caused during your stay.Please know that our team is always available to assist with any concerns or issues that may arise, and we encourage our guests to reach out to us for prompt resolution.The entire team hope that we may have the pleasure of seeing you again in the future.Kind regards,Maria Flores, Manager

10/10 Excellent

Reynaldo

Stayed 5 nights in Mar 2023
Response from Maria Flores, General Manager on Apr 6, 2023
Dear Reynaldo,Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.We are pleased to know that you had a good stay with us.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Maria Flores, General Manager

8/10 Good

Soledad

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The check-in was super quick and easy and the staff very helpful. The apartment was well equipped. Loved it that it is pet friendly! The internet connection is okay. You have to pay an extra fee for better speed if you need to work.
Response from Maria Flores, General Manager on Feb 23, 2023
Dear Soledad,Thank you for sharing your opinion after your recent stay at Pierre & Vacances Eurobuilding 2.It is rewarding to know that your check-in was seamless; your kind comments encourage our team to continue upholding our high standards and make every guest's experience an exceptional one.The comfort and well-being of our guests, including our four-legged ones, are of the utmost importance to us and we are happy that your room was equipped with everything you needed. We do have free wifi available also, our reception team are happy to provide you with the login details.We hope to have the pleasure of seeing you again on a future trip.Best regards,Maria Flores, General Manager

6/10 Okay

Gavin

Stayed 3 nights in Sep 2022
Response from Emilio Sanjuan, General Manager on Sep 26, 2022
Dear Gavin,Thank you for sharing your opinion after your recent stay at Pierre & Vacances Eurobuilding 2.We're sorry your experience hasn't been fully satisfying.We would like to know how we could improve your experience with us.Kind regards,Emilio Sanjuan, General Manager

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Emilio Sanjuan, General Manager on Jul 5, 2022
Dear Sophie, Thanks for giving us a perfect rating. We are delighted you had a great stay. Again, thank you very much. We look forward to welcoming you again. Best regards, Emilio Sanjuan, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2021

6/10 Okay

Yadrana, Orihuela Costa

Traveled with family
Liked: Cleanliness
Check in customer service was honestly very poor. The lady made us feel like she was doing us a favor. The hotel is in horrible condition, but they are renovating, and our room was renewed already and a very nice one. Check out very easy.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 3 nights in Feb 2020

10/10 Excellent

Elsandia2020, Los Angeles . CA USA

Traveled with family
Liked: Cleanliness
Everything..... Brand new Apartment.... Love it.... and like three blocks away from Real Madrid’s Stadium.... Santiago Bernabéu Market 500 feet away ..... Next time I’m here in Madrid Spain .... my 1st choice will be this property.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

6/10 Okay

NW, Caribbean

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, nice room but in need of a total upgrade and there was a lack of attention to detail. If I had read the reviews before I booked, I would've never stayed there but luckily it was only for 2 nights. Why you ask? 1. Furniture was old, outdated, stained, some with chipped wood and should be replaced with new stuff. 2. Carpet was old, stained and needs to be taken out immediately and just replace with tile. I would think this would be obvious since this is the first thing you see. 3. Cracked toilet should be replaced! Looked like it was just stuck together with glue. 4. Some light switches do not work and you are not sure what they turn on. 5. Additional electrical sockets to plug in laptop and charge phones would be useful. 6. Toilet paper holder and shower faucet were coming off the wall and should be fixed. 7. Wall paper in kitchenette and bathroom looked old and stained and should be replaced. Having said all that, the linens and bed sheets were clean and all the appliances work fine. Just be aware that the Wifi password you are given expires after a while and you are expected to pay for additional service.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
The location is very very good to watch the game of Real Madrid and go to sightseeing (it is very convenience to use Metro). And the space of room is very wide and comfortable. But the property is very very old and the power of Wifi is very very low.....
Stayed 5 nights in Oct 2019

8/10 Good

Nelson

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay
The staff was extremely helpful and friendly. Even if the room needed some improvements, to me if you are friendly and give excellent customer service it makes a big difference.
Stayed 1 night in Sep 2019

4/10 Poor

Tourist

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Good: spacious rooms (small living room, small bedroom, kitchenette, bathroom) Bad: eBookers phone service recommended this hotel because of the swimming pool and balcony/terrace. The swimming pool was closed until the next month (despite +30 outside temperature). The balcony/terrace was out-of-order. At arrival, very rude receptionist.
Stayed 4 nights in May 2019

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in Feb 2019

8/10 Good

WayneHIHOSilver, toronto, on

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location close walking distance to Metro - nice staff
Stayed 2 nights in Nov 2018

8/10 Good

Sue, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great supermarket close by. An easy walk to the metro and a 20 minute ride.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
It clearly needs more repairing of the installations.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Decrepit
This place was one of the best in Madrid,,but they have not invested a penny in maintenance,, They say they will refurbish the whole thing,,but in the meantime, the apartments are falling apart,,the carpets as dirty as one cannot imagine,dusty and smelly,,wanted to return because the price is excellent,,but really I cancelled,,not worth staying at such a bad place,,
Stayed 3 nights in Jun 2018

4/10 Poor

Tony, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old and noisy
This property needs complete renovation. It is worn out with stained carpets underfoot, end of life furnishings, inadequate glazing to keep out emergency vehicle sirens which pass by many times day and night. Room was well cleaned and serviced daily.
Stayed 11 nights in Jan 2018
Response from Clara, MKT on Feb 21, 2018
Apreciado cliente: Gracias por su opinión. Actualmente nos encontramos en un proceso de reforma por lo que esperamos que en su próxima visita su opinión sobre nosotros mejore. Aprovechamos la ocasión para enviarle un atento saludo y darle las gracias por habernos elegido.

6/10 Okay

Khalid, Saudi Arabia

Disliked: Property conditions & facilities, room comfort
Pay for location and Spacious one
the main entrance is Stairs of 8 step high angle there is other entrance at the end of the building, No bellboy, fast Check-in, very very old aisle carpet with smell, overused Furniture, non organized light and distribution of furnuters, bad door lock, no safety lock in said, many damages in furniture, sliding doors, electric covers, bathroom, curtains, shade bleeds handle, and walls. the light was burned out, fast repair and good reply, very cooperative reception agents, very good housekeeping, you have pay for laundry, pay for parking per day, Price, Location, Spacious, are good. this hotel Entrance now under renovation,
Stayed 7 nights in Nov 2017

2/10 Terrible

John, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Can demolition be far away?
The hotel is an advanced state of dilapidation and, in my opinion, should not be touting for business. I had to change rooms on arrival as the shower in the first room was broken. I saw three rooms at this hotel. The paint is universally peeling from the walls and the ceilings. I found a dirty old rag behind the curtain by my bedstead. The toilet flush broke on my last day. There was no drinking water, no bar, no proper restaurant, no room service, no air conditioning. A truly unpleasant experience and travellers should be warned.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
So and so
It was in general ok, but the rooms were little dusty. The pillows have to be replaced as it was hard as plank of wood. Some insect bites after the night at this place :(
Dear customer: We would like to appreciate your comments regarding your recent stay with us. We hope to have the opportunity to welcome you back soon. Best regards.

8/10 Good

denzl, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend and I attended Vaughan town
We stayed over night on our drop off at the end of the programme, as next morning we flew back home, my friend attended Vaughan town a number of times and stayed in Euro building which she found adequate for her needs,but for me a a first time in Madrid I found the location not suitable for touring the city, though near the metro it would be too much travelling on the metro to the city center. So befor Vaughan town we stayed 6 days in the city centre. If one is not in Madrid for touring then then the euro building Apartments are perfect to stay in.

6/10 Okay

Yvonne, devon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location for real madrid
Poor Wifi and electrics No bar down stairs as advertised and we got ill from the swimming pool which was than shut down Drilling going on early morning as up dating air conditioning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose a Different Place to Stay
The staff members were beyond rude. The lobby and room were dirty. The room was strangely laid out.
Lobby Couches
Tub mold

10/10 Excellent

Ashley, Worthing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
Good hotel location with good transport links

2/10 Terrible

Carl, Vancouver WA

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to activity I did in Madrid
Room, really an old apartment needs major make over of carpet, furniture, wall paint, curtains and bathroom. Owners should be ashamed renting out rooms is such a terrible condition.

4/10 Poor

C, Portland OR

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
7th floor better than 5th floor
Room not as ratty as week before but I would still recommend the hotel one street west of Eurobiulding. For instance, card key was not needed to enter room; door not locked. When I asked for different room, front desk said no other rooms available and gave me door key like days of old. This place has to be put on notice! It is not ven as good as one star rural hotels I have stayed at.

2/10 Terrible

K, BE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
way over-prized
not good! not clean! expensive! no service at all! never again.

4/10 Poor

Do, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time Warp from the 60's
This is not actually a hotel, more old fashioned appartments. Needs total renovation. Floors all stained. Air conditioning doesnt work. Fridge doesnt work. Lamps broken. Old, broken furniture. Bed linen stained. No porterage. Wifi doesnt work. Reception not really interested. My son was there for 3 nights - tried to resolve certain problems but couldnt. When I arrived, I asked to visit other appartments - but the air conditioning is so old it doesnt work. We checked out early and went to the Holiday Inn - fantastic - what a difference!

8/10 Good

baz, Cumbria uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 minutes walk from Estadio Bernabeau
Unfortunately I did not get to stay very long due to airport delays.I only spent around 7 hours in the hotel (5 of those asleep).The apartments are good,kitchen with fridge ,microwave,cooker and dishwasher.A sitting room,bedroom and bathroom,it also has a balcony(always welcome).The staff were friendly and helpful,I had a snack in the restaurant which was good with friendly service.Smoking rooms are available.The only downside was no kettle or coffee machine,and breakfast did not start until 7.30.

6/10 Okay

basil, saudi arabia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
i had bad experiences
bad experience with this apartments , bad location , bad service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eurobulding 2
Stayed at this hotel recentl, nice place good value for money

6/10 Okay

XYZ, London

Liked: Staff & service
very convenient for plaza castilla, good value
a very good adequate, pool closed the day before we arrived [21st Sept], although pictured in all the promotional material..............& warm enough to swim!

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very friendly staff and a overall comfortable clean feeling. Feels like a mini apartment. I stood here twice and will definitely come back

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
I stayed on 2 separate weekends, in 2 different apartments either side of a holiday elsewhere. The accommodation is fine, everything I needed, although there were a variety of utensils missing in the kitchen. Also its in a busy traffic area so I found it very noisy at night. The apartments are shabby decor wise, but I found them perfectly clean and perfectly adequate for my needs. I would stay again if I needed to be in this particular area

8/10 Good

Jonathan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great value; hotel a bit dated
Great value; hotel a bit dated

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont expect to much
Ok this hotel is what is tells you it is, dont expect to much and you wont be dissapointed. But if u are looking for a roof top pool thats awesome and you can manage staying in a hotel that offers you nothing, not even a smile then... go for it

6/10 Okay

Francisco, Connecticut, USA

Apartment Hotel in Madrid
This hotel has a good location but is very basic and has few hotel services. It is an Apartment hotel with the rooms having a small kitchen, living room and one or more small bedrooms. Convenient for families or young travelers on a budget.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid! Definitely not a 4 star
I would not recommend this hotel at all. I'm not sure how they got their 4 star rating. I'd say 3 stars would even be generous. I have had to check out early from my initial reservations because i could not stay in this dirty hotel (pubic hair on the bedside table, mould around the bath, in need of serious repair in the bathroom). It was also very cold at night since the heating was not working in the bedroom; 2 blankets were hardly enough owing to a serious draft from the single glazzing windows. Finally, it is seriously dated and in need of repair. Very poor experience. I'd say avoid this one.

6/10 Okay

Anonymous

Needs a good refurbishment great
Needs a good refurbishment great 1980s DECOR. Only good part is the roof top Swimming Pool to cool off from the Madrid heat with a "Cold Drink" supplied by yourself is good.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Pretty good!!
Clean place. Decent pool on the roof, could maybe use a little more care.. but it was at the end of the season. Appartments are pretty big actually, with a full kitchen! Its right near the stadium, so good if you want to hit a futbol game, and also the metro stations which take you all around Madrid. I would recommend.

10/10 Excellent

Carlos Kotsuko

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Maria Flores, Manager on Jan 18, 2024
Estimado Carlos,Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Eurobuilding 2.Nos alegra que se lleven tan magnífica impresión sobre nuestras instalaciones en general y que el apartamento donde se alojaron les haya resultado tan cómodo. Como han podido comprobar, por otra parte, en el momento de la entrega de llaves nuestros apartamentos se encuentran minuciosamente limpios y en perfecto estado. Este es un aspecto en el que nos gusta hacer mucho hincapié.Nos despedimos muy cordialmente y a la espera de volver a darle la bienvenida muy pronto,Maria Flores, Manager

10/10 Excellent

Bibi

Traveled with family
On a passé des meilleurs moments
Stayed 2 nights in Jan 2024
Response from Maria Flores, Manager on Jan 9, 2024
Chère Bibi,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Eurobuilding 2.Nous sommes ravis que vous ayez passé d'agréables moments dans notre établissement. Notre équipe s'efforce de créer un environnement confortable et accueillant pour que nos clients puissent profiter au mieux de leur séjour.Ce serait un plaisir de vous recevoir une nouvelle fois,Maria Flores, Manager