Ratings based on 1,358 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nice hotel just few miles away from the airport

Posted Jul 22, 2017
Pros: Location, 10 minutes away from the airport. There is a mall shopping center nearby, walking distance
Cons: Bathroom is a little bit small
Location: Mall nearby, great shopping mainly local people.
Great hotel, nice lobby area, good breakfast.Location is excellent, only 10 minutes away from the airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Modern close to airport friendly staff clean......:::............
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel near Madrid airport.

Posted Jul 16, 2017
Spent less than 24 hours at the hotel. We arrived, then drove to the airport to return our rental car (good directions from staff), and a shuttle from the hotel drove us back. Dinner at the hotel was okay--the next morning, we were driven to the airport by the hotel shuttle for our flight. Very efficient. Hotel was very modern.
Comment from Hotel Management
Jul 17, 2017 by Axor, Hotel Management
Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from California-USA

Why did I choose this hotel...

Posted Jul 11, 2017
Location: Well Madrid is a vibrant city with so much to do! You cannot miss the museums, the cathedrals, the parks, Plaza Mayor, Puerta del Sol, and shopping!
...because this hotel was centrally located 5 minutes from the airport, a 15 minute taxi ride to the city and a 5 minute walk to the Plenilunio Mall (and this mall has everything including groceries, restaurant row, and of course shopping). Our stay included traveling from/to California-USA, London, Madrid, and Palma de Mallorca. I was pleasantly surprised how wonderful this hotel was! Sara the receptionist was welcoming and full of smiles remembering when we came back to the hotel from Mallorca. Even the Axor Barajas driver drove us to Terminal 4 when he didn't have to (at that scheduled time). The room and bed was comfortable. The breakfast was a big spread. Plenilunio Mall's Ipenema Pasteleria was a local's favorite, it became ours too! The only down side was that the Madrid Metro's Line 5 nearest to the hotel was under construction. So to get from the city back to the hotel included a Metro, a city bus and a taxi ride! But we loved every single minute of absorbing Madrid's rich culture!
Comment from Hotel Management
Jul 11, 2017 by Teresa Martín - Revenue Manager, Hotel Management
Dear Christina, Absolutely thanks for your great score and your helpful comment. Everyday we work hard to have satisfied our guest, so thank you very much for your review :). We hope you can enjoy soon another stay with us. Best wishes and see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Wonderful stay, easy shuttle service to hotel from airport. Friendly staff that gave us useful info to go back into the city for a few hours. Hotel was very full and busy and yet staff maintained friendly service and attitude.
Comment from Hotel Management
Jul 10, 2017 by Teresa Martín - Revenue Manager, Hotel Management
Dear guest, Thank you for your excellent comment and score. Customers like you make AXOR's family increase every day. We will waiting for you whenever you want. THANK YOU VERY MUCH!
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, MO

Nice hotel, a little pricey.

Posted Jul 6, 2017
Pros: Nice, clean, modern.
Cons: Price needs to be a bit lower. Need to give out info about how to travel to local hot spots.
This was a nice hotel, but a little pricey. Also, a bit far away from all the hustle and bustle. Had to take the shuttle to the airport, then the metro to get anywhere. It was almost an hour commute each time.
Comment from Hotel Management
Jul 7, 2017 by Teresa Martín - Revenue Manager, Hotel Management
Dear April, Thank you very much for your feedback and also for your great score. Regrettably, we have some high demanded dates with higher prices. Our rates are constantly changing. Hope in the next time you can get a better offer and enjoy the AXOR experience :) Thank you very much and have a nice day.
3 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee WI

like the closeness to airport-free shuttle

Posted Jul 6, 2017
Cons: The personnel could be more personable- you have many tourists from many countries and the personnel talks to them as if they are from the area
would have been very good except for front desk personnel
Comment from Hotel Management
Jul 7, 2017 by Teresa Martín - Revenue Manager, Hotel Management
Dear Vicky, Thank you very much for your feedback. We take note about your comments and we hope you can enjoy 100% in another stay with us in the future. Best regards and have a good day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami,FL

Nice Hotel close the airport

Posted Jul 4, 2017
Nice hotel close to the airport, shuttle to and from hotel to airport, very comfortable
Comment from Hotel Management
Jul 5, 2017 by Teresa Martín - Revenue Manager, Hotel Management
Dear Lina, AXOR Hotels thanks you regarding your great score and also your possitives comments. We hope you come back soon! :)
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Posted Jun 28, 2017
Nice hotel and very convenient approximaty to the Aeroport. Free shuttle is a big plus for a group of 6 people. It will nice to have the restaurant open all day. We had to go to bed a 8pm to be able to wake up at 3am. Restaurant opens at 9pm..!?
Comment from Hotel Management
Jul 3, 2017 by Teresa Martín de Blas - Revenue Manager, Hotel Management
Dear Misyae, Thank you very much for your feedback. We take note about the restaurant schedule (it opens at 20.30). Hope we can host you again in your next stay in Madrid. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

One Night in Madrid

Posted Jun 28, 2017
Stayed at this hotel on our last night before flying home. Amenities were great and the hotel was new and fresh.
Comment from Hotel Management
Jun 28, 2017 by Axor, Hotel Management
Good Evening Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.