Ratings based on 1,159 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Very nice, great roi

Posted Sep 18, 2016
I stayed in the hotel one night in between flights. We are a couple, a 4 year old and a 4 months old baby. We got a great room, big and nice. Comfortable beds. Clean, all in all good. Mice buffet. 15€ Cons no bell boy (we had a lot of luggage) and I am a Expedia gold and didn't recieved anything from them.
Comment from Hotel Management
Sep 19, 2016 by Axor, Hotel Management
Good Morning Greetings from Axor Hotels, Thank you very much for your kind review. We hope to see you back in Madrid soon All the best for this new day!! Salvador Villalba Sales Manager Axor Hoteles
4 out of 5
by A verified traveler

Noce hote Close to the airport

Posted Sep 6, 2016
Hote was good, excellent rooms; however telephone functions were broken and room service wasn't working at all.
Comment from Hotel Management
Sep 7, 2016 by Axor, Hotel Management
Good Morning Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
by A verified traveler

Posted Sep 4, 2016
new. a very high class hotel with a very nice decoration
Comment from Hotel Management
Sep 7, 2016 by Axor, Hotel Management
Good Morning Thank you very much for your kind review. We hope to see you back in Madrid soon Yours sincerely Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
by A verified traveler from Louisville, KY

Great hotel close to the airport

Posted Aug 28, 2016
Trip of a lifetime! Enjoyed staying at this hotel on out last night before leaving for the States. Staff was excellent!
Comment from Hotel Management
Aug 29, 2016 by Axor, Hotel Management
Dear Tevya Greetings from Axor Hotels, We are happy to hear you had a lovely stayed with us. Thanks for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great morning Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
by A verified traveler from england

Overnight stay

Posted Aug 20, 2016
Only overnight but very friendly staff, clean room and lovely modern facilities
Comment from Hotel Management
Aug 22, 2016 by Axor, Hotel Management
Good Morning Nick Greetings from Axor Hotels, Thank you very much for your kind review. We hope to see you back in Madrid soon Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
by A verified traveler from korea

깨끗하고 서비스 좋은 호텔

Posted Aug 15, 2016
Pros: 시설 서비스
Cons: 없음
Location: 공항근처라 편리함
공항셔틀버스도 크고 서비스도 좋고 방도 깨끗하며 쾌적함 조식메뉴도 다양하며 좋았음 호텔 수영장보유
Comment from Hotel Management
Aug 16, 2016 by Axor, Hotel Management
Good Morning Greetings from Axor Hotels, Thank you very much for your kind review. We hope to see you back in Madrid soon Kind Regards Salvador Villalba Sales Manager Axor Hoteles
4 out of 5
by A verified traveler from españa

todo muy bien,solo problemas con el transfer

Posted Aug 11, 2016
todo a estado muy bien en todos los sentidos, trato de personal ,istalaciones,trato genial ,el unico problema fue el transfer que tardo mas de lo normal
Comment from Hotel Management
Aug 17, 2016 by Axor, Hotel Management
Buenos días Gracias por compartir su experiencia, esperamos repetir el buen resultado de la misma en sus próximas visitas Un afectuoso saludo y buena mañana Salvador Villalba Director comercial Axor Hoteles.
5 out of 5
by A verified traveler from costa rica

Close to the airport

Posted Aug 7, 2016
Good stay, they have great shuttle service form the airport to the hotel and back. Clean rooms, just Te hotel staff can learn to give a little better customer service with a bit of smile. They serve you like a machine.
Comment from Hotel Management
Aug 8, 2016 by Axor, Hotel Management
Good Morning Greetings from Axor Hotels, Thank you very much for your kind review. We hope to see you back in Madrid soon Kind Regards Salvador Villalba Sales Manager Axor Hoteles
5 out of 5
by A verified traveler

Posted Aug 6, 2016
it was the perfect place for our short stop over in Madrid. Staff were really helpful with directions and information when we asked.
Comment from Hotel Management
Aug 8, 2016 by Axor, Hotel Management
Good Morning Greetings from Axor Hotels, Thanks for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Kind Regards Salvador Villalba Sales Manager Axor Hoteles
5 out of 5
by A verified traveler from Sydney Australia

Good find

Posted Aug 1, 2016
Pros: The ambience and convenience. The open planning is very appealing.
Cons: Shade over the pool area.
Location: Didn't need to stroll to shopping close by. Close to airport.
We stayed at Axor Barajas the night before our flight to Hong Kong. The hotel is well appointed and situated. Room was very comfortable and everything was readily available including a kettle. We enjoyed an a la carte meal in the restaurant. Very efficient free shuttle service to the airport.
Comment from Hotel Management
by Axor, Hotel Management
Good Morning Greetings from Axor Hotels, We appreciate your feedback and comments. Hope to see you again in our hotels soon!!! Kind Regards Salvador Villalba Sales Manager Axor Hoteles