Ratings based on 1,321 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, ON, Canada

Beautiful hotel close to airport

Posted May 24, 2017
Pros: close to airport, 10-15minute walk from a shopping centre (you’ll find a small supermarket, Primark, and all the fashion stores one needs)
Highly recommend this hotel! It was our second time staying here (it's just that nice). It's a modern, luxurious, clean, and strategically placed hotel - about a 5-10 minute drive for the airport. They provide free shuttle service to the airport which is AMAZING. Our driver was friendly and punctual - top notch service. If you're looking to be close to the city centre and all of Madrid's tourist attractions ... this may not be for you. It is quite far from the city centre, HOWEVER, very accessible. You take a 5-10 minute city bus ride to the metro stop ... and then it's about 30 mins on the metro to Gran Via. If you walk out of the hotel and make a left, you'll find a cute restaurant/cafe. If you keep walking past the restaurant for a few minutes, you'll actually end up finding a mall - perfect for last minute shopping before departing. Highly recommended and will certainly be back for a third time in the near future :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great staff. Close to airport.

Posted May 20, 2017
Very friendly and helpful staff. Hotel is very close to airport, great option for a layover. Yet easy access to the city (take one bus from a bus stop locsted a block away from the hotel and then the subway). Hotel was modern and clean. The room was very spacious. The bed was average... overall I recommend this place
Comment from Hotel Management
May 23, 2017 by Axor, Hotel Management
Dear Kevster Greetings from Axor Hotels, Thank you or your comments and feedback, it is always appreciate, nice to read you had a nice stay Have a great evening Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location to center of Madrid and the airport

Posted May 18, 2017
Hotel staff was excellent at check in! Gave us some great recommendations of sites to visit and where to eat.
Comment from Hotel Management
May 19, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you so much for your kind words, it is great to start the day with such a nice comment. Hope to see you again in our hotel soon Have a nice friday and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Perfect for overnight between flights.

Posted May 16, 2017
Shuttle service included is a big winner! Modern hotel with a great shower and huge bath towels. Love opening window and bed comfort. No English TV channel (BBC or CNN) - but no big deal for me. Highly recommend!
Comment from Hotel Management
May 17, 2017 by Axor, Hotel Management
Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel near airport for overnight layover

Posted May 15, 2017
Pros: Bar was a nice place to grab a beer and sit among others for the evening. Breakfast was good.
Cons: Not sure if staff who checked us in was new but she took a long time. Not sure if English was a problem. Other staff didn't bother to help her.
Location: Hotel location is not ideal for getting around the city. No Metro in walking distance. We caught the shuttle back to the airport to catch the Metro.
Loved, loved the airport shuttle. Look for Red AXOR van at pick up points. Hotel is modern and well maintained. Rooms were spacious for european standards and clean.
Comment from Hotel Management
May 16, 2017 by Axor, Hotel Management
Thank you very much for your kind review. We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 9, 2017
My sister and I stayed for one night And we went to center city which is very close to the hotel. Next time I will come with my family, because I really like the quite area.
Comment from Hotel Management
May 10, 2017 by Axor, Hotel Management
Good Morning Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
3 out of 5
by A verified traveler from A

Close to airport, not much else to say

Posted May 4, 2017
Nothing in walking distance but commercial area, shopping mall and Costco like warehouse. Staff not very friendly or offering to help. Nice facility - not welcoming.
Comment from Hotel Management
May 8, 2017 by axor, Hotel Management
Greetings from Axor Hotels, We appreciate your feedback and comments. Hope to see you again in our hotels soon!!! Have a nice evening and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Classy and clean, close but not too close

Posted May 4, 2017
Pros: Modern, clean design. Only 2 miles from the airport.
We were only here for a few hours, this was the last night of a 2 week road trip and we just wanted something clean and close to the airport. We arrived around 2200 and went to the wrong Axor first. The staff there was very nice and pointed us to the correct hotel just a few steps away. The man at reception upgraded our room to a suite and also gave us complimentary wine vouchers (which we were too tired to use). The room was very large with a king size bed and a sitting area. The bed was very comfortable. Not a complaint, just noteworthy that this was the only hotel during our trip without a bidet.
Comment from Hotel Management
May 8, 2017 by axor, Hotel Management
Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hatfield, Pa.

Great Airport Hotel

Posted May 1, 2017
Convenient in every way. Shuttle bus to and from airport included in price. Very modern hotel whose only shortfall was restaurant staff was not necessarily interested in serving the client. We travel Europe often so it wasn't the difference Americans sometimes mention - it was just ignorant behavior by people who weren't very busy in the first place.
Comment from Hotel Management
May 8, 2017 by axor, Hotel Management
Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler from Middleburg, Fl

Close to the mall!!

Posted Apr 27, 2017
This our second time staying with Axor Barajas and we will keep coming back
Comment from Hotel Management
Apr 27, 2017 by Axor, Hotel Management
Richard, Greetings from Axor Hotels, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards Salvador Villalba Sales Manager