Ratings based on 1,722 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Free shuttle to airport a bonus

Posted Jun 23, 2017
Pros: Airport shuttle
Location: Mall nearby
Hotel room nice, but other amenities were definitely oversold. Website should be updated if the services aren't going to be available such as evening drinks, music, lounge areas. Staff nice, but they didn't share information unless asked. For example, pool closes at 8pm, shuttle is caught next door, etc.
Comment from Hotel Management
Jun 27, 2017 by Axor, Hotel Management
Good Morning Thank for sharing your experience at Axor Hotels . We regret not to have covered your expectations and apologize for any lack of quality during your stay Have a great day and Kind Regards Salvador Villalba Sales Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good facilities.

Posted Jun 7, 2017
Pros: front desk and airport shuttle
We were happy with the hotel during all our stay, the staff was excellent
Comment from Hotel Management
Jun 14, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you so much for your kind words, it is great to start the day with such a nice comment. Hope to see you again in our hotel soon Have a nice Wednesday and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
1 out of 5
Recommended
for Everyone
by A verified traveler from t

stay away

Posted May 21, 2017
Told there were no rooms, and to go to other Axor next door. My room smelled like cigarette smoke, when I told them she shrugged. No way to get a coffee at 7am. Was told a coffee machine in room, it was a kettle with instant coffee. Not acceptable in Spain
Comment from Hotel Management
May 23, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you or your comments and feedback, it is always appreciate, we regret you didnt appreciate the free upgrade to Axor Barajas, you have coffee and tea facilities in every room and buffet breakfast is open at 7:00 Have a great evening Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, quiet, and comfortable. Fine airport hotel.

Posted May 19, 2017
Pros: Easy access to the airport. The room was immaculate.
The hotel shuttle swings by the airport terminals every 30 minutes. It's maybe a 15 minute drive to the hotel. (Be sure to make a shuttle reservation at the desk for your trip out to the airport.) The airport and its serving hotels are really out in the middle of nowhere. (There's nothing going on out in this area.) The restaurant is quite nice, hard-edge stone, glass, and, chrome.
Comment from Hotel Management
May 23, 2017 by Axor, Hotel Management
Greetings from Axor Hotels, Thank you or your comments and feedback, it is always appreciate Have a great evening Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfection!

Posted May 16, 2017
The only flaw was that there is no a la carte breakfast available..... otherwise, it was perfect.
Comment from Hotel Management
May 16, 2017 by Axor, Hotel Management
Good Morning Thank you very much for your kind review. We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
3 out of 5
by A verified traveler

Just a okay 4-star hotel.

Posted May 16, 2017
Staff was not doing more than the minimum. It is not very expensive, but it does not worth more than that...all the extra services are in the other hotel (Axor Barajas), so I would not call that a 4-star hotel by itself. The shuttle to the airport is crowded, but efficient.
Comment from Hotel Management
May 16, 2017 by Axor, Hotel Management
Good Morning Thank you very much for your kind review. We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location near the airport

Posted May 15, 2017
Very convenient hotel near the airport and shopping area free shuttle
Comment from Hotel Management
May 16, 2017 by Axor, Hotel Management
Dear Housni Thank you very much for your kind review. We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
5 out of 5
Recommended
for Everyone
by A verified traveler

My favorite hotel in all spain

Posted May 13, 2017
Pros: I been staying at this hotel for allmost 8 years, I like the cleanleness, and comfort.
Cons: Nothing needs to be improved.This is a great hotel.
Location: Its close to the airport, resturants, and there is a bus 2 blocks away that will take you to downtown Sol for 1.52 euros.
I been staying at this hotel for the past 8 years when I am in Madrid, I come and go serveral times a year. It's my favorite hotel in all Madrid. It has 24 hr airport shuttle service, great breakfast buffet, solf beds, free wifi, mini bar,and low or reasonable rates. The staff is great, I love this Hotel!
Comment from Hotel Management
May 16, 2017 by Axor, Hotel Management
Good Morning Thank you very much for your kind review. We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles.
3 out of 5
by A verified traveler from Alaska

Airport Hotel

Posted May 8, 2017
Pros: Prompt shuttle service
Good.fo an overnighter for getting to and from the Airport. 24 breaking shuttle- Mall nearby is walkable for restaurants otherwise really nothing else around except for the Hotel restaurant that's only open at specific times. Kinda in an industrial neighborhood- Nothing very impressive about it........
Comment from Hotel Management
May 8, 2017 by Axor, Hotel Management
Dear Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
--------------------------------------------------------
Comment from Hotel Management
May 8, 2017 by axor, Hotel Management
Thank for sharing your experience at Axor Hotels . We hope to see you back in Madrid soon Have a great day and Kind Regards Salvador Villalba Sales Manager Axor Hoteles