Ratings based on 123 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is amazing and so clean, staff amazing

Posted Mar 14, 2017
The hotel is near Real Madrid's stadium and close to all the public transport which is very easy to use. The hotel staff will help you with what every you need. Plus the transport is so cheap compared to London. Will be going back to Madrid and hotel in the summer. My trip was amazing around 10 out of 10
Comment from Hotel Management
Mar 16, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you so much for sharing your experience, and for having chosen us. It will be a pleasure to have you again with us, if you are coming on summer you will be able to enjoy the terrace and pool. Look forward to see you again. Barceló Emperatriz Team
4 out of 5
Recommended
for Families
by A verified traveler from Indianapolis

Very nice hotel

Posted Feb 21, 2017
Pros: Staff, cleanliness.
Cons: Not sure it can be improved, but the rooms are a bit small.
Location: There is shopping and a lot of restaurants nearby. Not a lot of sites to see but it is still a very busy area.
A very nice hotel, perhaps a little far from some of the sites but not bad. The room we had was very small. And yes, you are in Madrid so shouldn't spend a lot of time in the room, but even with two people it was cramped. The hotel itself is very nice. The staff accommodating and the restaurant lovely.
Comment from Hotel Management
Feb 21, 2017 by Guest Experience Manager, Hotel Management
Dear guest, Thank you for having chosen us and taking the time for sharing your experience. We regret room size wasn't enough for you, we have more spacious rooms, don't hesitate to request a bigger room in your next visit, we will be pleased to show you different types of rooms we have. We are glad you could enjoy your stay with us and liked our area, Barrio de Salamanca have best restaurants and shopping. You can also discover the city by foot. Hope we see us again! Best regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Derbyshire

Superb hotel

Posted Feb 19, 2017
The full hotel experience was superb, the staff, the accommodation, the food and bar.
Comment from Hotel Management
Feb 21, 2017 by Guest Experience Manager, Hotel Management
Dear guest, Thank you for having chosen us and taking the time to value our hotel. We are very happy to know your experience with us was excellent, the staff will be glad they have reached your expectations, we would love to see you again. Best regards, Barceló Emeperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

New Hotel close to Serrano y Castellana

Posted Feb 16, 2017
Pros: Very nice new and confortable hotel, excellent location for shopping on Serrano Ave and Corte Ingles Cons: bit small standard room, buffet breakfast 28us and smell in toilette
Comment from Hotel Management
Mar 2, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, In first place, we would like to thank you for staying with us and for taking the time for sharing your Experience. Please, accept our apologies for the toilette issue, it was a punctual problem, regarding the price of the buffet we consider is right due the variety including tortillas, crepes and eggs a la carte and the quality of the products offered. We regret room size was under your expectations, we do have bigger romos available and we will be glad to show you in your next visit. Also, we are happy to know you had a great time in the hotel and that our location was convenient for shopping. We would love to see you again. Kindest regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Barcelona

Excellent comfort for a short stay in Madrid

Posted Feb 9, 2017
Pros: Design, comfort, luxury, service
Location: Located next to the US embassy it is a bit out of the tourist areas but you are not too far from Salamanca and you are right off La Castellana.
The hotel has been very nicely renovated and is very comfortable. It feels like a Boutique hotel and the staff is very friendly and professional. Located right next to the US embassy it is a bit out of the touristy areas but actually you are not too far from Salamanca and you are right next to the Castellana. I would recommend this hotel, more for short stays as it offers great value for money. Also has a very good breakfast!
Comment from Hotel Management
Feb 9, 2017 by Guest Experience Manager, Hotel Management
Dear guest, We want to thank you for the time spent in sharing your experience and having chosen Barceló Emperatriz for your stay in Madrid. It congratulate us to hear your comments and to know you have enjoyed our breakfast, we are glad your days with us were fantastic and hope you visit us soon. Again, thank you, for recommending. All the best, Barceló Emperatriz Team
5 out of 5
Recommended
for Couples
by A verified traveler from Washington, DC

Wonderful hotel

Posted Feb 5, 2017
Friendly staff, delicious breakfast, walkable to many parts of Madrid, and cute little gym if desired.
Comment from Hotel Management
Feb 9, 2017 by Guest Experience Manager, Hotel Management
Dear guest, We want to thank you for trusting Barceló Emperatriz for you stay in Madrid and spending the time sharing your experience. We are happy to know you have enjoyed our breakfast and location as well as our gym, small but very cute. Look forward to see you again. All the best, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2017
Very nice hotel. Excellent location. Excellent service. Will surely repeat!
Comment from Hotel Management
Mar 2, 2017 by Guest Experince Manager, Hotel Management
Dear Guest, It is a pleasure you have chosen us for your stay in Madrid and we want to thank you for sharing your experience. We are all glad you had a great time with us and that our location let you explore our city. Look forward to see you again! Kind regards, Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Visit with friends

Posted Jan 5, 2017
This is a good business class hotel walking distance to shopping, dining, and metro options. Rooms are small but quiet and clean. Hotel staff is friendly and knowledgeable.
Comment from Hotel Management
Mar 2, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for having chosen us and for answering this survey. We are happy to know we have reached your expectations and that our staff was very helpful during your stay. We look forward to see you again. Kindest regards, Barceló Emperatriz Team
5 out of 5
by A verified traveler

Clean, comfortable, and well located hotel

Posted Dec 15, 2016 on Hotels
This is a nice new, small hotel with great service and great value. They need to improve their WiFi service.
4 out of 5
by A verified traveler

BAD WIFI

Posted Dec 15, 2016 on Hotels
Great small business hotel, great service, BAD WIFI