Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Stuttgart

Sehr komfortables und schönes Hotel.

Posted Aug 26, 2016
Pros: Das Hotel ist recht komfortabel und hat sehr gute Betten.
Location: Ganz so viel kann man in der Nähe nicht unternehmen aber da es ins Zentrum mit der Metro nicht weit ist, störte uns das nicht.
Städtereise in Madrid. Sehr gute Lage. Metrostationen in 5 Minuten erreichbar. Die Zimmer sind recht groß. Auch das Bad ist recht recht groß. Super Bett. Das Hotel kann ich nur empfehlen. Sogar ein kleiner Pool befindet sich auf dem Dach.
5 out of 5
by A verified traveler from Cancun

Hermoso hotel, la atención y alimentos excelente

Posted Aug 3, 2016
Excelente hotel, muy cercano al Santiago Bernabéu, instalaciones totalmente nuevas, la habitación en la que nos quedamos súper amplia y llena de hermosos detalles. Pasamos unos días maravillosos allí. Lo recomiendo ampliamente.
5 out of 5
by A verified traveler

Neues, komfortables Hotel im besten Zentrum Madrid

Posted Jul 18, 2016
Pros: Die Zimmereinrichtung und die Verbindung zu dem sehr gut eingerichteten Bad und Toilette.
Cons: Ich wüsste im Moment nichts
Location: Das Hotel befindet sich im guten Zentrum Madrids und man kann herrliche Stadtbesichtigungen gleich zu Fuß oder mit öffentlichen Verkehrsmitteln durchf
Ich wurde sehr zuvorkommend empfangen und die Zimmerdame half mir freundlich bei einem Sonderwunsch. Eine wunderbare Überraschung war, dass ich an meinem Geburtstag einen Sekt im Kühler und eine kleine Köstlichkeit vorfand.
5 out of 5
by A verified traveler from MD

Wonderful stay in Madrid!

Posted Jul 15, 2016
Wonderful hotel! Great shower and the most comfortable bed I've ever slept in! The breakfast buffet was good and included a variety of fruits, meats, and baked breads; in addition, you could order off a menu for freshly prepared eggs. In a quiet but fancy neighborhood, we were definitely underdressed when walking around! The hotel is about a 30 minute walk from many of the sites of Madrid, but there is a metro stop close by and taxis available. Complimentary water and great air conditioning! The staff was friendly and made every effort to accommodate our needs, they even kept medicine in their fridge after we had checked out, since we had a late train out of Madrid. Would definitely stay again!
4 out of 5
by A verified traveler from Miami

Location was great, Room a bit tight

Posted Jul 5, 2016
Pros: Location and atmosphere
Cons: I feel that a 5 star hotel should have bigger rooms and more attention to details.
Location: Great hidden resturants nearby (check Foursquare). Very close to City-Tour bus stop for Hop-on-hop-off rides (Recommanded)
Location was great - most attractions are under 20 minutes ride from the hotel. There are nice resturants near by and a very close city-tour bus stop. The room was a bit tight. too small for our taste for a 5 star hotel. Not much attention to detail in the room, but the overall atmosphere of the property was great. The staff was curtious and kind - very helpful. the front desk staff helped us plan out trip and gave us nice recommandations.
Comment from Hotel Management
Jul 6, 2016 by Guest Relations Manager, Hotel Management
Dear Alon, First of all we would like to thank you very much for having chosen Barceló Emperatriz for your recent stay in Madrid and also for your participation. We are really pleased to read that the hotel were in accordance with your expectations. We will pass all your comments to the departments involved. Thank you again for all your nice comments and we hope to welcome you soon again in our hotel! Best regards
2 out of 5
by A verified traveler from New York

Not a five stars

Posted Jul 1, 2016
Pros: nothing
Cons: change classification. do not mis represent
Hotel is not a five stars. Maximum 4. Poor reception, poor maintenance on ar conditioner in the room, slow service. Quality in general is like a regular 3 to 4 stars hotel.
Comment from Hotel Management
Jul 4, 2016 by Guest Relations Manager, Hotel Management
First of all we would like to thank you very much for having chosen the Hotel Barceló Emperatriz for your recent stay in Madrid and also for share your impressions. We Would like to apologize for the inconvenience you mentioned us and please be sure that we will take care about that. We would like to thank you again for participating with your comments and we would be delighted to welcome you again at our hotel. With best regards,
5 out of 5
by A verified traveler from New York, NY

The hotel was excellent, quiet, and relaxing.

Posted Jun 19, 2016
The hotel was excellent. The staff was courteous, friendly and professional. It is Ina wonderful neighborhood and there are many local eateries that are great. It's not in the center but not quite far either.
Comment from Hotel Management
Jun 22, 2016 by Guest Relations Manager, Hotel Management
Dear Eleni, First of all we would like to thank you very much for having chosen the Hotel Barceló Emperatriz for your recent stay in Madrid and also for share your impressions. We are really pleased to read that our facilities and the staff were in accordance with your expectations. We would like to thank you again for participating with your comments and we would be delighted to welcome you again at our hotel. With best regards,
4 out of 5
by A verified traveler from LA

Boutique hotel

Posted Jun 8, 2016
Good location, small hotel, rooms are confortable, small bathrooms, I got interior room so no view, breakfast was not included but 28euros was a bit high for what it was. Gym at hotel is very small. Overall rating is 4.5 stars not a 5 star.
Comment from Hotel Management
Aug 16, 2016 by Guest Relations Manager, Hotel Management
Dear gm, First of all, we would like to thank you for choosing Barceló Emperatriz for your holidays in Madrid. We are working everyday to be the best that we can be. It will be a pleasure to have the opportunity of welcoming you soon. Best regards,
5 out of 5
by Aristobulo from Bogota

Como nuevo!!

Posted May 30, 2016 on Hotels
Hotel bien situado, cómodo y en excelente condicion. Personal amable, buen desayuno, y cerca de dos estaciones de metro. Ubicado en un área tranquila.
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Apreciado Aristóbulo, En primer lugar queremos agradecerle el haber escogido nuestro hotel para disfrutar de su estancia en Madrid. En Barceló Emperatriz estamos muy comprometidos con el trato al huésped, por lo que es un placer poder escuchar sus comentarios positivos e nuestro personal. Será un placer poder volver a recibirla cuando vuelva a Madrid. Reciba un cordial saludo, La Dirección
4 out of 5
by Po Yee from Hong Kong

Posted May 28, 2016 on Hotels
Nice hotel
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Dear Po Yee, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards