Ratings based on 771 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from AZ
Posted Oct 8, 2015
Pros: Very clean. Shuttle to airport in the a.m. was great. Food available even at our late arrival time. Food was good.
Cons: Reaching the hotel for shuttle pick up.
Location: only at hotel for a few hours of sleep.
Were not able to contact hotel for pick up from airport. We didn't have a cell phone for Europe. Tried to use a pay phone at the airport but the line was continually busy and couldn't wait any longer as didn't know how long it would be busy for and it was very late. It would have been nice to have that amenity as it was $20 cab fare and the amenity was available but difficult to use.
for Everyoneby A verified traveler from Costa Rica
Nos gusto el hotel,esta cerca del metroPosted Oct 7, 2015
Cons: son pequenos detalles . A nosotros la puerta del bano no cerraba bien. Eso es algo que se corrige en minutos
Location: Encontramos comercio y transporte a Madrid. Metro a 500 mertos y el trayecto hasta la Gran Via fue de 30 minutos
Hotel bien atendido,con cuartos confortables y bano comodo y limpios. Tiene 4 diferentes opciones para almorzar o cenar. Los alimentos bien preparados y de buen gusto. El hotel esta en una zona tranquila ,pero con servicios de compras y transporte cercanos. Volveriamos a este hotel de nuevo.
for Everyoneby A verified traveler
Comodo per transfertPosted Oct 1, 2015
Silenzioso ottima pulizia.Lunghissima e non accettabile l'attesa per navetta,taxi 20.00 e.Per tornare all',aeroporto si deve prenotare con anticipo.
for Everyoneby A verified traveler from b
Mal en atenciónPosted Sep 21, 2015
Llegamos a las 20h al hotel. Estuvimos esperando como media hora en la cola de recepción. Había cola de unas 10 personas hasta las 22h. Cuando nos tocó tardaron unos 15 minutos en hacer el check-in. Imposible que te atendieran por teléfono en recepción. Lo demás bien, traslado al aeropuerto bien, puntual.
by A verified traveler from Edinburgh, UK
Close to the airportPosted Sep 14, 2015
Cons: At breakfast, many tables were full with dirty plates. It was difficult to find a clean table to sit down and eat.
Location: Airport is close and a metro stop can take you to Madrid. Not much to do or see near the Hotel.
The Hotel is good but far from a 4 stars in my opinion. The staff is kind but insufficient for the amount of people at the desk and at the restaurant. It is located in a safe area and really close to the airport. Not much to do around but there is a metro stop nearby to go to the city centre.
for Everyoneby A verified traveler from Pittsburgh
Nice and close to AirportPosted Sep 7, 2015
Pros: Friendly Staff
Cons: Softer Matress
Location: Close to Subway
Great place, nice bars and nice food and very clean
for Everyoneby A verified traveler from malta
Posted Sep 7, 2015
Shuttle service from hotel to airport very good.from airport to hotel you have to wait from 30min to 1hr
by A verified traveler
Nice hotel, good rooms but staff terriblePosted Sep 6, 2015
Booked the hotel for my partner to be near the airport for an early next day check-in after a quick visit back home. She waited over an hour for the transfer bus to pick her up and when it finally arrived the driver was very rude and there were a lot of other guests that suffered exactly the same treatment. I tried to call the hotel 7 times to find out where it was as her phone was nearly out of battery and not once did they answer it, she had the same problem and when she finally arrived they couldn't find her booking. Although she thought the hotel was very nice, clean, comfirtable and had a good selection of restaurants the issues with the staff and the bus really spoilt her stay and we won't use this hotel again
for Everyoneby A verified traveler from torino
Vicino aeroporto.Posted Aug 30, 2015
Vicino aeroporto . Quindici minuti a piedi si raggiunge il capolinea di una linea della metropolitana che ti porta in centro .
for Everyoneby A verified traveler
Muy buen hotelPosted Aug 30, 2015
Este hotel esta muy bien ubicado , las instalaciones son buenas y tiene una piscina