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Get an overview of this hotel3-star Madrid hotel in Gran Via, walk to Plaza de Espana


Located in Gran Via, this hotel is within a 10-minute walk of Teatro Rialto, Plaza de Espana, and Puerta del Sol. Plaza Mayor and Royal Palace are also within 15 minutes.

Hotel Features

A bar/lounge, a coffee shop/café, and 24-hour room service are available at this hotel. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.

Room Amenities

All 68 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, guests will find LED TVs with digital channels, and other amenities include minibars and Egyptian cotton sheets.

Best Western Hotel Los Condes

Hotel Amenities

Hotel Amenities

The hotel offers a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

A computer station is located on site and high-speed wired and wireless Internet access is complimentary. This Madrid hotel also offers tour/ticket assistance, multilingual staff, and gift shops/newsstands. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and an area shuttle.

  • Airport transportation (surcharge) 
  • Business center 
  • Total number of rooms - 68 
  • Number of floors - 6 
  • Elevator/lift 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Gift shops or newsstand 
  • Tours/ticket assistance 
  • Computer station 
  • Free wired high-speed Internet 
  • Luggage storage 
  • 24-hour front desk 
  • Bar/lounge 
  • Laundry facilities 
  • Multilingual staff 
  • Area shuttle (surcharge) 
  • Number of buildings/towers - 1 
  • Breakfast available (surcharge) 
  • Television in common areas 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Room Amenities

  • Premium bedding 
  • Free weekday newspaper 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • Iron/ironing board 
  • Desk 
  • In-room safe (laptop compatible) 
  • Digital TV service 
  • HDTV 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Blackout drapes/curtains 
  • In-room climate control (air conditioning) 
  • Soundproofed rooms 
  • Room service (24 hours) 
  • Egyptian-cotton sheets 
  • Free cribs/infant beds 
  • LED TV 

Where to Eat

Buffet breakfasts are available for a surcharge.

24-hour room service is available.

Hotel Policies


Check-in time ends at noon

Check-in time starts at 12:30 PM

Special check-in instructions:


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!


  • Pets allowed for an extra charge of EUR 16.50 per pet, per day
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

No rollaway/extra beds available


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 9 per person (approximately)
  • Airport shuttle fee: EUR 12 per person (one way)
  • Pet fee: EUR 16.50 per pet, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Best Western Hotel Los Condes
  • Best Western Hotel Los Condes Madrid
  • Best Western Los Condes
  • Best Western Los Condes Madrid

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

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Learn more.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
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Nice hotel near Gran Vía, in the heart of Madrid

4 out of 5
by from Panama
Posted Nov 25, 2016
Excellent location, just 1 block from La Gran Vía, in the very heart of Madrid.
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Location was excellent.

4 out of 5
Posted Oct 22, 2016
Pros: Location was excellent. It was in close proximity to metro, restaurants shopping, shows, major attractions.
Cons: It was noisy. People were partying outside until early hours of the morning. In addition, fellow guests were occupying the lounge area completely having their own party.
Location: The hotel was located in the theatre district, a walking distance to all the major squares, restaurants, broadway shows and a nearby Metro station.
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nice hotel close to center shopping and museums

5 out of 5
Posted Sep 8, 2016
stayed here here before and will again love this hotel
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Excellent near to gran via

5 out of 5
Posted Sep 3, 2016
Very clean and comfortable near from every important place
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4 out of 5
by from Nicaragua
Posted Apr 9, 2016
Clean, central and affordable. It was being renovated when we were there. Would stay there again
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Excelent experience

5 out of 5
Posted Jan 30, 2016
Is very cute the hotel, i recomended for all peoples this hotel, is really nice and excelent service
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3 out of 5
Posted Jan 14, 2016
Good location in the center of the city, close to metro and bars and restaurants.
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Great Location

4 out of 5
Posted Dec 10, 2015
Pros: I did like the location. One block from the main street (La Gran Via) and very close to the metro station. Location was the main thing for me...
Location: Plaza España, Puerta del Sol, Plaza del Callao,La Gran Via... Great Location
The hotel is small, rooms are comfortable, clean, the staff is nice. Not extremely friendly but nice people and most important, very helpful. The breakfast was good, enough food for any taste. I did enjoy my stay there....it was one block from La Gran Via which is very busy and loud, but the block where the hotel is located is a very quiet street...
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Rather be at work than on vacation

2 out of 5
Posted Nov 12, 2015
Pros: Nothing
Where do I start? While the location is okay, everything was else sucked. Apparently, you are not to be trusted with a thermostat because the staff controls the temperature; we were sweating the entire time. A jail cell would have been better than this room; semi-clean and very small. You could tell the staff couldn't wait to punch out because they lacked basic customer service. I have stayed at Best Westerns at other locations and I understand the concept, but this was beyond bad customer, it was just a bad experience. Never staying here again and wouldn't recommend this location to others.
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In a good location

3 out of 5
by from Lincolnshire,UK
Posted Oct 20, 2015
Pros: Good location
Cons: Rooms to be updated & to include tea & coffee making facilities.
Location: detailed above
Hotel in a good location to get to see all the major attractions that we had listed to see. The rooms require updating & we were disappointed to find that there were no tea & coffee making facilities in the rooms as advertised. The breakfast was more than adequate. Very close to the Gran Via & within easy walking distance to many of the main attractions. The Royal Palace & watching Real Madrid play in the Bernabeu Stadium, having taken a tour around the stadium the previous day, are without doubt the highlights of our stay
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