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Iron/ironing board, free WiFi, linens
Iron/ironing board, free WiFi, linens
Iron/ironing board, free WiFi, linens
Iron/ironing board, free WiFi, linens

Guest reviews

121 reviews
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

Free WiFi
Air Conditioning

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant


Explore the area

Popular LocationNational Library18 min walk
Popular LocationPuerta de Alcala2 min drive
Popular LocationWiZink Center7 min drive
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)17 min drive

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  • Superior Double Room

    3.7/5 guest room rating

    Room amenities

    • 280 sq ft
    • Studio
    • 1 bathroom
    • Sleeps 3
    • 2 Twin Beds
    More detailsSuperior Double Room

About this property

Boutique Urban Madrid Serrano

Madrid aparthotel in Salamanca, walk to Paseo de la Castellana
This smoke-free aparthotel features a meeting room, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and multilingual staff are onsite. The apartment features free WiFi and a kitchenette with a refrigerator, a stovetop, and a microwave.
This aparthotel offers 75 accommodations. Guests can surf the web using the complimentary wireless Internet access. Kitchenettes offer refrigerators, stovetops, and microwaves.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
This information is provided by our partners.

Property amenities


  • Free WiFi

Family friendly

  • Children stay free


  • Refrigerator
  • Stovetop
  • Microwave


  • Bed sheets provided


  • 1 bathroom
  • Towels provided


  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Conference space (861 square feet)

Climate control

  • Air conditioning


  • No pets or service animals


  • Elevator
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Luggage storage
  • Iron/ironing board (on request)
  • Front desk (limited hours)

Location highlights

  • Near a metro station
  • In the shopping district
  • In the entertainment district
  • Near a hospital


  • 75 rooms
  • 7 floors
  • 1 building



Check-in from 2:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Orion Apart
Bluesense Madrid Serrano Aparthotel
Orion Apart Hotel Madrid
Orion Apart Madrid
Bluesense Serrano Aparthotel
Bluesense Serrano

About this area


In the entertainment district, this aparthotel is in Madrid's Salamanca neighborhood, an area with good shopping. Royal Palace of Madrid and Principe Pio are notable landmarks, and travelers looking to shop may want to visit Paseo de la Castellana and Gran Via Street. Check out an event or a game at Santiago Bernabeu Stadium, and consider making time for Madrid Wax Museum, a top attraction not to be missed. Our guests appreciate the property's location for the sightseeing.
Visit our Madrid travel guide
View in a map
Popular Location

What's nearby

  • National Library - 18 min walk
  • Puerta de Alcala - 2 min drive
  • Thyssen-Bornemisza National Museum - 3 min drive
  • WiZink Center - 7 min drive
  • Santiago Bernabeu Stadium - 9 min drive

Getting around

  • Nunez de Balboa Station - 5 min walk
  • Madrid Recoletos Station - 19 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 17 min drive


  • Surtopía — 4 min walk
  • Restaurante Thong — 5 min walk
  • Panela&Co — 5 min walk
  • Lots Coffee House — 5 min walk
  • Tatel Madrid — 5 min walk

Frequently asked questions

Can I cancel my reservation for free at Boutique Urban Madrid Serrano and receive a full refund?
Yes, Boutique Urban Madrid Serrano offers free cancellation on select room rates, because flexibility matters! Please refer to Boutique Urban Madrid Serrano cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Boutique Urban Madrid Serrano?
As of Sep 20, 2020, prices found for a 1-night stay for 2 adults at Boutique Urban Madrid Serrano on Sep 21, 2020 start from $70, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Boutique Urban Madrid Serrano pet-friendly?
No, pets are not allowed at this property.
How much is parking at Boutique Urban Madrid Serrano?
This property doesn't offer parking.
What time is check-in at Boutique Urban Madrid Serrano?
Check-in is from 2:00 PM–10:00 PM. Late check-in is available during limited hours.
What time is check-out at Boutique Urban Madrid Serrano?
Check-out is at noon.
Where is Boutique Urban Madrid Serrano located?
Located in Salamanca, this aparthotel is steps from Golden Mile, Paseo de la Castellana, and U.S. Embassy. El Retiro Park and Sorolla Museum are also within 1 mi (2 km). Nunez de Balboa Station is only a 5-minute walk and Ruben Dario Station is 9 minutes.
121 reviews
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness, room comfort
Small, pretty clean and totally acceptable for the price/location
Stayed 1 night in Oct 2019

1/5 Terrible

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not qualify as a hotel. They claimed after I had checked in and found the Air Conditioner not working that “As per rule we do not have air conditioning from midnight till 11 am.” In the middle of the heat wave it was absolutely unbearable to sleep. The staff is simple unhelpful.
Stayed 2 nights in Jul 2019

1/5 Terrible

Happy face iconLiked: Cleanliness, room comfort
Sad face IconDisliked: Staff & service
Depende de quien te atienda es una cosa u otra!! El primer hombre que nos atendió fue muy maleducado, tanto, que me dieron ganas de anular la reserva e irme al hotel de enfrente. El segundo fue agradable, como tiene que ser una persona que trabaja de cara al público. La habitación no estaba mal calidad - precio pero no estaba tan bien como en las fotos !
Stayed 1 night in Jul 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed there before. It was being renovated so there was a construction crew there. Our room on the 5th or 4th floor was so hot. I was told that by law they could not turn on the air conditioning until a certain date. I was there May 16th. They changed me to a lower floor.
Stayed 2 nights in May 2019

3/5 Okay

Bare Bones Accommodations in great part of town
The accommodations were OK for an overnight stay to catch a plane. Great rate and very good area of town. Bare Bones room, no hair dryer (which my wife missed), no in room coffee and no nearby coffee until 8...not good for an early flight.