Terrace/patio

Reviews of Catalonia Plaza Mayor

4 out of 5
Catalonia Plaza Mayor
Calle Atocha, 36, Madrid, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 350 out of 516 reviews" "
Rating 8 - Good. 146 out of 516 reviews" "
Rating 6 - Okay. 14 out of 516 reviews" "
Rating 4 - Poor. 2 out of 516 reviews" "
Rating 2 - Terrible. 4 out of 516 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lilly, Boise

Perfect location to catch the train
Stayed 2 nights in Mar 2024
Response from Catalonia Plaza Mayor on Mar 22, 2024
Dear Lilly,Thank you very much for taking the time to leave us your feedback.We hope we can welcome you back in a near future.Yours Faithfully,Catalonia Plaza Mayor

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first visit to Madrid. Absolutely loved the city! Enzo and Juan were so nice and pleasant. The little outdoor patio is a gem.
Stayed 2 nights in Mar 2024
Response from Catalonia Plaza Mayor on Mar 9, 2024
Dear Laurie,Thank you very much for your kind comment. It is a pleasure for us to get this feedback and it motivates us to keep offering the best service.The guests satisfaction is our goal and we achieve it through our professional staff and quality.You will be very welcome to come back again.Kind regards and thank you!Catalonia Plaza Mayor

10/10 Excellent

Zhenghao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Catalonia Plaza Mayor on Jan 30, 2024
Thank you!!

10/10 Excellent

Michael, Saint Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and impeccable room. Highly recommend!
Stayed 1 night in Jan 2024
Response from Catalonia Plaza Mayor on Jan 10, 2024
Dear Michael,Thank you very much for your positive evaluation. We are delighted to have had you at our hotel.Our goal is customer satisfaction through the quality of our services and we are happy to know that we are achieving it.We hope to see you again soon.Greetings and thank you!Catalonia Plaza Mayor

10/10 Excellent

Zenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and fantastic gluten free provision
Stayed 1 night in Dec 2023
Response from Catalonia Plaza Mayor on Dec 27, 2023
Dear Zenna,Thank you very much for your kind comment. It is a pleasure for us to get this feedback and it motivates us to keep offering the best service.We are glad that you enjoyed our buffet breakfast!You will be very welcome to come back again.Kind regards and thank you!Catalonia Plaza Mayor

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Catalonia Plaza Mayor on Dec 27, 2023
Estimado Alberto,Muchas gracias por su valoración. Nos alegra saber que disfrutó de su estancia con nosotros.Esperamos verle pronto de nuevo.Un saludo,Catalonia Plaza Mayor

10/10 Excellent

Caroline

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property , walkable and convenient Would stay there again
Stayed 1 night in Nov 2023
Response from Catalonia Plaza Mayor on Dec 3, 2023
Dear Caroline, Thank you very much for your nice review.We are glad to know that you enjoyed your stay with us.We hope to see you soon again.Kind regards,Catalonia Plaza Mayor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
There are a lot to like about this hotel. The location is perfect and within walking distance to all the places that we wanted to visit. The staff is friendly and helpful. The room is clean and up to date. There are many stores and restaurants around the hotel. The train station is nearby.
Stayed 4 nights in Nov 2023
Response from Catalonia Plaza Mayor on Nov 12, 2023
Dear Anonymous,Thank you very much for your kind comment. It is a pleasure for us to get this feedback and it motivates us to keep offering the best service.You will be very welcome to come back again.Kind regards and thank you!Catalonia Plaza Mayor

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del hotel excelente con muy buena localización en el centro de Madrid 🇪🇸. La habitación muy cómoda y limpia con excelentes equipos de baño y televisión.
Stayed 1 night in Oct 2023
Response from Catalonia Plaza Mayor on Oct 25, 2023
Apreciado Manuel,Muchísimas gracias por su excelente comentario.Nos alegra saber que disfrutó de nuestras instalaciones y de la ubicación del hotel en el centro de Madrid.Esperamos volver a verle muy pronto.Un cordial saludo,Catalonia Plaza Mayor

10/10 Excellent

Maria

Stayed 3 nights in Oct 2023
Response from Catalonia Plaza Mayor on Nov 14, 2023
Dear Maria,Thank you for your excellent review.We hope to see you soon again.Best regards,

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very clean and comfortable rooms. Great service. Great location. Walking distance to Plaza Mayor, Puerta del sol and Prado, Thyssen museums. I would stay here again.
Stayed 1 night in Oct 2023
Response from Catalonia Plaza Mayor on Oct 31, 2023
Dear Beverly, Delighted by your nice words, thank you so much for sharing!! Super glad to know your stay was excellent, due to the location & staff who made you feel very welcomed, this is what Catalonia Plaza Mayor Hotel is all about.We would love to see you back soon to keep enjoying!My best regards,Catalonia Plaza Mayor

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean hotel. Great location. The room was spacious, i love the bathroom and amenities. The both front desk agent that helped me on my third day are excellent, good costumer services.
Stayed 1 night in Oct 2023
Response from Catalonia Plaza Mayor on Oct 23, 2023
Dear Maria, First of all we would like to thank you for taking your time in writing your comment.We are glad to know you have enjoyed your stay in our hotel. The guests satisfaction is our main goal, and we achieve it through our professional staff and a high quality in our service and facilities.We hope to see you soon again.Kind regards,Catalonia Plaza Mayor

10/10 Excellent

TANAISHA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Oct 2023
Response from Catalonia Plaza Mayor on Oct 22, 2023
Dear Tanaisha, We are delighted by your nice words, thank you so much for sharing!! Super glad to know your stay was excellent, due to the location.We would love to see you back soon to keep enjoying!My best regards,Catalonia Plaza Mayor

8/10 Good

Ants

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Catalonia Plaza Mayor on Oct 20, 2023
Thank you!!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, great room, very clean, and very friendly staff.
Stayed 4 nights in Oct 2023
Response from Hotel Catalonia Plaza Mayor on Oct 20, 2023
Dear Armando,We would like to thank you for sharing your review about your stay.We are so glad to know you enjoyed your stay.Looking forward to see you again.Best regards

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Catalonia Plaza Mayor on Oct 20, 2023
Thank you!!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience as we have come to expect from Catalonia hotels. This one is well located to all of the major attractions and run in first class manner. Bravo!
Stayed 3 nights in Oct 2023
Response from Catalonia Plaza Mayor on Oct 23, 2023
Dear Roberto, Thank you very much for your kind comment. It is a pleasure for us to get this feedback from our guests! It motivates us a lot to keep offering the best service.We will be delighted to welcome back you again.Kind regards,Catalonia Plaza Mayor

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Catalonia Plaza Mayor on Oct 20, 2023
Thank you!!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, clean and bright room, lovely staff. Close to everything we wanted to see (could visit all sites on foot). Good value. We really liked the Catalonia Plaza Mayor and would stay there again for sure on another visit to Madrid.
Stayed 2 nights in Sep 2023
Response from Catalonia Plaza Mayor on Oct 2, 2023
Dear Jeffrey,Thank you very much for taking the time to share your experience! It is great to hear that you enjoyed your stay so much that you will be coming back, we will be here waiting for you with new Madrid experiences.Here for you,Catalonia Plaza Mayor

10/10 Excellent

J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre hotel!
Really nice hotel for our visit to Madrid - my first time! The location was great - an easy walking distance to Plaza Mayor and lots of nearby restaurants, bars and shops. The hotel was clean, friendly and comfortable, with a nice street view from the balcony window - and the breakfast was really good too..!
Stayed 2 nights in Sep 2023
Response from Catalonia Plaza Mayor on Sep 28, 2023
Dear J,Thank you for your excellent review. We are very glad to know that you enjoyed your stay with us, thank to our location, facilities and servicies, as breakfast, for example.The entire staff is looking forward to welcome you back again in the near future!Catalonia Plaza Mayor

10/10 Excellent

HANI

Stayed 3 nights in Sep 2023
Response from Catalonia Plaza Mayor on Oct 20, 2023
Thank you!!

10/10 Excellent

Justine-Valerie

Stayed 4 nights in Sep 2023
Response from Catalonia Plaza Mayor on Oct 20, 2023
Thank you!!

10/10 Excellent

Galal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel... Great Staff.
Stayed 2 nights in Sep 2023
Response from Catalonia Plaza Mayor on Sep 16, 2023
Dear Galal,Thank you so much for your excellent review. We are happy to know that you enjoyed your stay.We hope to see you at Catalonia Plaza Mayor very soon.Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel; Convenient Location
This hotel fit the bill: modern, clean and really spacious. It had all the amenities needed. The location, compared to Plaza Mayor and other major attractions was perfect. Although not the fault of the hotel, the city's subway line nearby was unavailable due to maintenance (summer 2023). Walking from Atocha train station or surrounding subway stations on other lines, may be uphill. Would stay here again!
Stayed 7 nights in Aug 2023
Response from Catalonia Plaza Mayor on Oct 31, 2023
Dear guest,Thank you very much for taking the time to share your experience! It is great to hear that you enjoyed your stay so much that you will be coming back, we will be here waiting for you with new Madrid experiences.Best regards,Catalonia Plaza Mayor

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great position to be able to walk to the main shopping areas as well as some of the main attractions of Madrid. It also has many well priced restaurants and bars situated within 5 minutes walking.
Stayed 3 nights in Sep 2023
Response from Catalonia Plaza Mayor on Sep 11, 2023
Dear Peter,Thank you very much for taking the time to share your experience! It is great to hear that you enjoyed your stay with us.We will be here waiting for you with new Madrid experiences.Here for you,Catalonia Plaza Mayor

10/10 Excellent

Terrey

Liked: Cleanliness, staff & service, property conditions & facilities
It is near El Prado and the staff were all very nice and helpful.
Stayed 2 nights in Sep 2023
Response from Catalonia Plaza Mayor on Sep 11, 2023
Dear Terrey,Thank you for sharing your experience at Catalonia Plaza Mayor Hotel. We are happy to know that you enjoyed your stay with us. Comments like yours is our best reward to our daily work. Hope we can welcome you back in a near future. Yours faithfully,Catalonia Plaza Mayor

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, Alia and the front desk staff went out of their way to make our stay as good as it could be and my birthday special. Highly recommended. Thank you
Stayed 1 night in Sep 2023
Response from Catalonia Plaza Mayor on Sep 8, 2023
Dear Simon,Thank you so much for your excellent review and for your words about Alia and the front desk staff.We are very happy to have made a special stay and birthday for you. Trying to make our guest's stay great is our goal and it is nice to receive a feedback like yours.We hope you come back to Catalonia Plaza Mayor next time you visit Madrid.Best regards,

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic hotel and outstanding
Stayed 1 night in Aug 2023
Response from Catalonia Plaza Mayor on Sep 3, 2023
Dear Michael,Thank you for sharing your experience at Catalonia Plaza Mayor Hotel. We are happy to know that you enjoyed your stay with us. Comments like yours is our best reward to our daily work. Hope we can welcome you back in a near future. Yours faithfully,Catalonia Plaza Mayor

10/10 Excellent

Ashur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous hotel to stay in Madrid.
Excellent hotel, service and staff. We really enjoyed our stay for 5 nights. Highly recommends.
Stayed 5 nights in Aug 2023
Response from Catalonia Plaza Mayor on Aug 21, 2023
Dear Ashur,Thank you very much for your kind comment. It is a pleasure for us to get this feedback and it motivates us to keep offering the best service.The guests satisfaction is our goal and we achieve it through our professional staff and quality.You will be very welcome to come back again.Kind regards and thank you!Catalonia Plaza Mayor

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleannand very near playa major , excellent breakfast
Stayed 2 nights in Aug 2023
Response from Catalonia Plaza Mayor on Aug 21, 2023
Dear David,First of all we would like to thank you for taking your time in writing your comment.We are glad to know that you enjoyed your stay with us.Your opinion is very important for us and we take note of it to keep improving.Looking forward to seeing you soon again.Kind regards,Catalonia Plaza Mayor

10/10 Excellent

Katie

Stayed 2 nights in Jul 2023
Response from Catalonia Plaza Mayor on Aug 21, 2023
Thank you

10/10 Excellent

Merly

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for only 2 Nights. We were out all day,so we only use the hotel at night pretty much. Very convenient and comfortable
Stayed 2 nights in Jul 2023
Response from Catalonia Plaza Mayor on Jul 18, 2023
Dear Merly,First of all we would like to thank you for taking your time in writing your comment.We are glad to know that you enjoyed your stay with us.Your opinion is very important for us and we take note of it to keep improving.Looking forward to seeing you soon again.Kind regards,

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Catalonia Plaza Mayor on Aug 21, 2023
Gracias

10/10 Excellent

Pablo

Stayed 1 night in Jun 2023
Response from Catalonia Plaza Mayor on Jul 3, 2023
Estimado Pablo, ¡Queremos agradecerle su fantástica valoración!. Su opinión es muy importante para nosotros y nos motiva a seguir trabajando para ofrecer el mejor servicio a nuestros clientes.Esperamos verle pronto de nuevo en nuestro hotel.Un saludo y gracias!Catalonia Plaza Mayor

10/10 Excellent

Jasna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Catalonia Plaza Mayor on Jun 16, 2023
Dear Jasna, We want to thank you for your review with a amazing score! It will be a pleasure welcome you back again soon at Catalonia Plaza Mayor hotel.Best regards.

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Madrid
The location was absolutely amazing in the center. The staff could not have been more accommodating especially Juan the front desk representative. His quick thinking and fantastic personality made it even more amazing. The well served bar attended by Gregory could not ask for anything more. Just perfect. The breakfast options are superb. Will recommend in a heart beat and will be back.
Stayed 4 nights in Jun 2023
Response from General Manager Catalonia Plaza Mayor on Jun 27, 2023
Thank you Inga for your kind comments.Without a doubt, the location and our breakfast buffet are wonderful.Juan is an exceptional person, and he helps all clients who require any information.Thanks for sharing his experience with us.See you soon !

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel! Definitely recommend.
Stayed 2 nights in Jun 2023
Response from Catalonia Plaza Mayor on Jun 14, 2023
Dear Lori,Thank you so much for taking the time to share your experience! It is great to hear that you enjoyed your stay so much that you will recommend us.We hope you will come back soon, will be here waiting for you with new Madrid experiences.Here for you,

8/10 Good

Rexie

Stayed 2 nights in May 2023
Response from Catalonia Plaza Mayor on Jul 3, 2023
Dear Rexie,Thank you very much for spending your time to give us this nice score!We hope see you soon!Best regards.Catalonia Plaza Mayor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Catalonia Plaza Mayor on Jun 16, 2023
Thank you so much for your review!! We hope see you soon!

10/10 Excellent

Talal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2023
Response from Catalonia Plaza Mayor on May 28, 2023
Dear Talal, We would like to thank you for your amazing review, we are delighted to know that you have enjoyed your stay in our hotel.We really hope welcome you back soon!Kind regards.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Our room was back in a corner. It was called a suite. However, there was just a long hallway of wasted space before entering the sleeping area.
Stayed 4 nights in May 2023
Response from Catalonia Plaza Mayor on May 28, 2023
Dear Patricia, Thank you very much for spend your time writting this review.We regret to know that you didn't like the Suite room, that it is usually very good rated by our guests.We hope welcome you again soon!Best regards.

10/10 Excellent

Georgi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Helped us with everything. The room was spacious enough.
Response from General Manager Catalonia Plaza Mayor on May 19, 2023
Dear George,How to express our gratitude for your beautiful words.Helping you was also very nice for us. We did it with our sincere wishes.Thank you for your excellent evaluations of you.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a very good location and comfortable.
Stayed 2 nights in Apr 2023
Response from General Manager Catalonia Plaza Mayor on May 19, 2023
Thank you so much for your generous commentsSee you soon!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, walkable to every important museum, palace, church or plaza etc
Stayed 2 nights in Apr 2023
Response from Catalonia Plaza Mayor on May 4, 2023
Dear Juan, On behalf of the entire team of Catalonia Plaza Mayor we would like to thank you for the time you took to share your positive opinion about your experience.The entire staff is looking forward to welcome you back again in the near future!

10/10 Excellent

Michelle, Montgomery Village

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was nice and clean. It was nice that the cleaning staff came to introduce herself and gave us free chocolates. Great location.
Stayed 4 nights in Apr 2023
Response from Catalonia Plaza Mayor on Apr 26, 2023
Dear Michelle,Thank you very much for taking the time in sharing your experience.We work hard everyday in order to achieve our main goal: to exceed our guest expectations.It is a pleasure to know that we made it and we really appreciate your feedback.We are looking forward to welcome you back very soon.Best regardsCatalonia Plaza Mayor

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Catalonia Plaza Mayor on Mar 25, 2023
Dear Kevin,We are glad to know that you enjoyed your stay with us.Looking forward to see you soon again.Kind regards,Catalonia Plaza Mayor

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2023
Response from Catalonia Plaza Mayor on Mar 25, 2023
Dear Joel, We would like to thank you for sharing your positive opinion about your experience.The entire staff is looking forward to welcome you back again in the near future!Catalonia Plaza Mayor

8/10 Good

C R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Catalonia Plaza Mayor on Mar 7, 2023
Dear guest,Thank you for your review.We look forward to welcome you back again at Catalonia Plaza Mayor.Best regards

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February family stay
Good hotel in central location. Clean, modern and friendly staff.
Stayed 3 nights in Feb 2023
Response from Catalonia Plaza Mayor on Feb 13, 2023
Dear John, Thank you for sharing your experience at Catalonia Plaza Mayor Hotel. We are glad to know that you enjoyed your stay with us! Comments like yours help us to improve and grow day by day. Hope we can welcome you back in a near future! Yours faithfully, Catalonia Plaza Mayor

8/10 Good

YIFAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I’m very satisfied
The room was nice the bed comfortable I prefer a shower, but the bath was also fine, except for the faucet facing the wall, and it was difficult to direct the current and the temperature of the water There was no wifi connection in the rooms only very close to the door the situation did not change even after I pointed it out to them
Stayed 4 nights in Feb 2023
Response from Catalonia Plaza Mayor on Feb 8, 2023
Dear Yifat,First of all we would like to thank you for taking your time in writing your comment.We are glad to know that you enjoyed your stay with us.Your opinion is very important for us and we take note of it to keep improving. Let us inform you we are working to improve our WiFi connection and it will be solved in the following days.Looking forward to seeing you soon again.Kind regards,Catalonia Plaza Mayor