Ratings based on 1,318 Verified Reviews

4.3 out of 5
89% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from lakeland florida usa

Posted Mar 19, 2017
Cons: airport hotel transfers. we wait for one hour ...in march 13 2017 from 8 pm to 9 pm for the van from terminal 1 to the hotel
the hotel and the employees great .the hotel shuttle from the airport to the hotel on march 13 2017 we wait from 8 pm to 9 pm ..one hour to get the ride to the hotel ...we call 3 times at phone number and every time they say 15 minutes
Comment from Hotel Management
Mar 22, 2017 by CP Staff, Hotel Management
Dear Jorge, thanks to taking time in comment. We are very upset with the shuttle service experience. Also, we are very surprised because shuttle is running in less of 30 minutes, our hotel has 3-4 vans working on it. Our schedules sometimes are on request. We will check the situation, but we can't understand. Is this comment for Crowne Plaza? Sorry for any inconvenience. Best Regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Canberra, Australia

Good hotel for an airport stopover

Posted Mar 13, 2017
Pros: Everything
Cons: Nothing
Location: Not applicable
We had a one night stopover after a long flight from Singapore via Dubai. This hotel was a good choice;- comfortable, quiet, good shuttle bus service, friendly receptionist with good English, excellent breakfast, well priced. Would definitely stay again.
Comment from Hotel Management
Mar 15, 2017 by CP staff, Hotel Management
Dear John, thanks so much to giving us the opportunity to know about your experience. The staff will be happy to know it. Have a nice day. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from ecuador ex pat

Functional with great staff

Posted Mar 9, 2017
Cons: See above
Further from the airport than we thought but not an issue as we had great shuttle services. The hotel is clean, but needs some talc in the rooms for the furniture. Large baths and showers which is great - clean and comfortable, the beds and pillows are awesome. A true travellers hotel, not close to any amenities but ideal for a stop over The room service meal was very good - just a pizza, fries and bottle of wine but served with a smile and very tasty - the reception staff were great too
Comment from Hotel Management
Mar 13, 2017 by CP staff, Hotel Management
We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Good airport hotel

Posted Mar 5, 2017
Pros: The room was very comfortable.
Cons: Not so crazy about the restaurant. Communication problem with the waiter, who was pretty huffy.
Location: Nothing except airport nearby.
Nice rooms, clean and quiet. Shuttle to and from airport.
Comment from Hotel Management
Mar 7, 2017 by CP Staff, Hotel Management
Thanks Rick for your time in comment your experience. We would like to know more information about the issue in the restaurant to evaluate the waiter. This is reported to the food & Beverage manager to verify with the team. Hope to see you soon to have a second opportunity.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Stayed one night for convenient location close to the airport. Suprisingly nice rooms, very covenient shuttle service too and from the airport.
Comment from Hotel Management
Mar 3, 2017 by CP Staff, Hotel Management
Dear guest, thanks to choosing us. Your comment help us to improve services. It's so lovely to know a good experience. Hope see you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
nice bar. very quiet and clean hotel near airport.
Comment from Hotel Management
Feb 22, 2017 by CP STAFF, Hotel Management
Thanks to rating us with 5*. Your comment is welcome. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Best hotel for the money. Near the airport was excellent
Comment from Hotel Management
Feb 20, 2017 by CP Staff, Hotel Management
Thanks to rating us! You comment is welcome & so important for us. Have a nice day
3 out of 5
by A verified traveler from Brazil

Recent Stay

Posted Jan 30, 2017
Pros: Room was nice
Cons: The people on the front desk can be more helpfull
Location: The hotel is quite isolate, there are a couple of other hotels, but nothing else around.
Even though the hotel is close to the airport, the blocks nearby are not very nice. Additionally, the hotel staff were not very friendly. I am not sure if I would stay again in this hotel. There seems to be other options nearby.
Comment from Hotel Management
Jan 31, 2017 by CP staff, Hotel Management
Dear Sergio, thanks so much for your feedback. We would like to know more about your stay, to verify if the comment about staff is puntual or issolate issue. To many employees working in guest experience. We are so upset, but we will check it. For downtown options, IHG offers more than 4 hotels. Hope to see you soon to have a second opportunity.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spot very close to airport

Posted Jan 18, 2017
clean and quite hotel comparint to others in the city
Comment from Hotel Management
Jan 19, 2017 by CP staff, Hotel Management
Thanks to rating us with 5*
4 out of 5
Recommended
for Everyone
by A verified traveler from Stamford, CT

Nice hotel close to airport

Posted Jan 14, 2017
Pros: Proximity to airport
Cons: nope
Location: airport
We stayed here for a night. The room was modern, comfortable and clean. The hotel had a nice place to eat breakfast and dinner too. A free shuttle was provided by the hotel to the airport which made it convenient.
Comment from Hotel Management
Jan 16, 2017 by CP Staff, Hotel Management
Dear Susruta, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely