Ratings based on 1,335 Verified Reviews

4.3 out of 5
89% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near airport

Posted May 22, 2017
Pros: location and large room
good hotel near airport and complementary schedule to airlines
Comment from Hotel Management
May 23, 2017 by CP Staff, Hotel Management
Thanks to choosing us. Your comment is welcomed. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Very nice hotel close to the airport.

Posted May 21, 2017
Pros: Rooms. Staff. Cleanliness. Very nice restaurant
Cons: No complaints.
Location: Close to the airport Not much around.
Very nice hotel. Staff very responsive and courteous. Great rooms.
Comment from Hotel Management
May 22, 2017 by CP Staff, Hotel Management
Dear Baker, thanks so much to sharing your experience with us. Hotel is happy to know it. All it's noted to improve services. Have a great day! Regards,
2 out of 5
by A verified traveler

Posted May 20, 2017
Very noisy room. No satisfaction from front desk the next morning.
Comment from Hotel Management
May 22, 2017 by CP Staff, Hotel Management
Dear Anonymous, sorry for the inconveniences. We are very upset to not know more about you and your stay. Please, feel free to contact us to evaluate the noisy situation. Rooms have 2 doors & double glass window. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

good place to spend the night before your flight

Posted May 13, 2017
Pros: 24 hour airport shuttle
Cons: add a decent place to eat
Location: conveniently close to airport but nothing to do, nowhere to go, unless you have a car
convenient with 24 hour shuttle to/from airport great rooms but the "restaurant" quality (service, menu, food) is disappointing, and there are no other places to eat within walking distance there is no transportation into Madrid or other towns, unless you want to take a taxi or spend an hour or more getting there
Comment from Hotel Management
May 15, 2017 by CP Staff., Hotel Management
Dear Anonymous, thanks to sharing your experience. We would like to know more about your to verify the correct information. In 300 meters you will find a bus stop with 9 lines going to Madrid Center in 30 minutes. Depends of your confort and/or pocket...but hotel is connected. Our restaurant is growing every day, new menus, new options, new furniture. We apologise if the public options offered don't match with your preferences. In the site, you will find it before to take it. Also, remember to ask front desk for the closed restaurants. They will do the best to suggest you good ones. Don't hesitate to contact us to find the information. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel close to the airport

Posted Apr 25, 2017
Good experience great location and friendly staff
Comment from Hotel Management
Apr 26, 2017 by CP Staff, Hotel Management
Thanks Patty to rating us with 5*. Your comment help us to improve services. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Nice hotel close to airport

Posted Apr 24, 2017
Free shuttle but not very clear, poor signage. However staff is very helpful. I would call before going. Staff was wonderful, from check in, to breakfast to check out. Fast, efficient and polite. Customer service provided, period. They were all great. After a long day and flight I forgot to buy toothpaste but the room included a toothbrush and toothpaste kit. Had dinner in the room which came quickly. It's the little things, great hotel. Would stay again!
Comment from Hotel Management
Apr 24, 2017 by CP Staff, Hotel Management
Dear Floridian, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. The signane at airport it's the responsability of the airport. Hotels has requested more visual signals to find the stop, but it's taking time. We look forward to the opportunity to welcome you back. Yours sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler from r.i.

Very close to airport

Posted Apr 23, 2017
About a 15 minute drive to airport (free shuttle) but not at all near anything else
Comment from Hotel Management
Apr 24, 2017 by CP Staff, Hotel Management
Dear Ca, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Best Regards
3 out of 5
by A verified traveler from Houston , Texas

Terrible , far, rundown , isolated area .

Posted Apr 20, 2017
Room rates too costly for such a tertible area where coming late could be a risk , i had to stay because was prepaid and no choice to switch ! I am considering seriously not to go back to expedia .
Comment from Hotel Management
Apr 24, 2017 by CP Staff, Hotel Management
Dear Mario, Thank you for your feedback. We apologized that your recent stay did not meet expectattions about location. All information is on website about distances. Our guest prefered is transient to and from airport. Some families choose us to visit Madrid by car. It's depends of guest needs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you bacj in the future, so that we can provide a better experience.
2 out of 5
by A verified traveler

Lousy service

Posted Apr 17, 2017
In a desolated , run down neighborhood , staff not trained , rude inefficient !
Comment from Hotel Management
Apr 18, 2017 by CP Staff, Hotel Management
Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We would like to know more about you, because with a anonymous name, it's not possible to verify the situation. Feel free to contact us directly to explain and identify your reservation. We appreciate your comments and will share these with our team. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Crowne Plaza Madrid

Posted Apr 16, 2017
Pros: The staff and facilities are very nice.
The Hotel is located remotely from walking distance activities, restaurants, and shopping. That said, it is very well maintained and the staff is remarkably friendly and helpful. Airport and some local transportation is available. It was an easy and very acceptable location near the airport to relax and stay.
Comment from Hotel Management
Apr 17, 2017 by CP Staff, Hotel Management
Thanks to choosing us! Your comment help us to improve services. Hope see you in the futur. Regards