Ratings based on 1,282 Verified Reviews

4.3 out of 5
90% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Poser 4 star hotel near airport

Posted Mar 27, 2017
The night hotel staff and driver incredibly rude, especially Juan Antonio. Stay here at your own peril.
Comment from Hotel Management
Mar 27, 2017 by CP Staff, Hotel Management
Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel at Madrid Airport

Posted Mar 27, 2017
We stayed one night to catch our early flight back the states. The hotel is well equipped to handle these kind of travelers. Check in and check out was speedy, a flight monitor is in the lobby, and there was fruit and water for arriving/departing guests. The room was extremely comfortable and quiet. I never sleep well the night before an early flight, but I did at the Crown plaza madrid. Tip: the hotel offers a shuttle to the airport, but it has limited seating. If I were to stay here again, I would probably reserve my shuttle time a few days before, if possibl, in order to get a seat for my preferred shuttle time. Great hotel!
Comment from Hotel Management
Mar 27, 2017 by CP Staff, Hotel Management
We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas, texas

the hotel was very nice,clean, comfortable

Posted Mar 24, 2017
Pros: clean, comfortable good staff
Cons: staff that takes people to airport rude since he drove off even though I waved at him to wait
Location: close to airport but nothing to do we had to use the bus to into madrid which was ok but area is different city
excellent hotel the only complaint was that the guy that was going to the airport ignored me when I waved to him he drove off without any passengers we were 2 minutes late but he was sitting in the van
Comment from Hotel Management
Mar 24, 2017 by CP Staff, Hotel Management
Dear Teresa, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Sorry for the incoveniences with shuttle driver. We have around 4-5 vans, we would like to know more about who was on duty to verify the situation. We hope that it was a puntual issue. We look forward to the opportunity to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to airport

Posted Mar 21, 2017
Nice rooms, clean and comfortable. Quietest airport hotel I have stayed at in a long time.
Comment from Hotel Management
Mar 22, 2017 by CP Staff, Hotel Management
Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler from lakeland florida usa

Posted Mar 19, 2017
Cons: airport hotel transfers. we wait for one hour ...in march 13 2017 from 8 pm to 9 pm for the van from terminal 1 to the hotel
the hotel and the employees great .the hotel shuttle from the airport to the hotel on march 13 2017 we wait from 8 pm to 9 pm ..one hour to get the ride to the hotel ...we call 3 times at phone number and every time they say 15 minutes
Comment from Hotel Management
Mar 22, 2017 by CP Staff, Hotel Management
Dear Jorge, thanks to taking time in comment. We are very upset with the shuttle service experience. Also, we are very surprised because shuttle is running in less of 30 minutes, our hotel has 3-4 vans working on it. Our schedules sometimes are on request. We will check the situation, but we can't understand. Is this comment for Crowne Plaza? Sorry for any inconvenience. Best Regards,
4 out of 5
Recommended
for Couples
by A verified traveler from Canberra, Australia

Good hotel for an airport stopover

Posted Mar 13, 2017
Pros: Everything
Cons: Nothing
Location: Not applicable
We had a one night stopover after a long flight from Singapore via Dubai. This hotel was a good choice;- comfortable, quiet, good shuttle bus service, friendly receptionist with good English, excellent breakfast, well priced. Would definitely stay again.
Comment from Hotel Management
Mar 15, 2017 by CP staff, Hotel Management
Dear John, thanks so much to giving us the opportunity to know about your experience. The staff will be happy to know it. Have a nice day. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from ecuador ex pat

Functional with great staff

Posted Mar 9, 2017
Cons: See above
Further from the airport than we thought but not an issue as we had great shuttle services. The hotel is clean, but needs some talc in the rooms for the furniture. Large baths and showers which is great - clean and comfortable, the beds and pillows are awesome. A true travellers hotel, not close to any amenities but ideal for a stop over The room service meal was very good - just a pizza, fries and bottle of wine but served with a smile and very tasty - the reception staff were great too
Comment from Hotel Management
Mar 13, 2017 by CP staff, Hotel Management
We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Good airport hotel

Posted Mar 5, 2017
Pros: The room was very comfortable.
Cons: Not so crazy about the restaurant. Communication problem with the waiter, who was pretty huffy.
Location: Nothing except airport nearby.
Nice rooms, clean and quiet. Shuttle to and from airport.
Comment from Hotel Management
Mar 7, 2017 by CP Staff, Hotel Management
Thanks Rick for your time in comment your experience. We would like to know more information about the issue in the restaurant to evaluate the waiter. This is reported to the food & Beverage manager to verify with the team. Hope to see you soon to have a second opportunity.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Stayed one night for convenient location close to the airport. Suprisingly nice rooms, very covenient shuttle service too and from the airport.
Comment from Hotel Management
Mar 3, 2017 by CP Staff, Hotel Management
Dear guest, thanks to choosing us. Your comment help us to improve services. It's so lovely to know a good experience. Hope see you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
nice bar. very quiet and clean hotel near airport.
Comment from Hotel Management
Feb 22, 2017 by CP STAFF, Hotel Management
Thanks to rating us with 5*. Your comment is welcome. Regards