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Reviews of Erase un Hotel

3 out of 5
Erase un Hotel
Calle de Bravo Murillo, 304, Madrid, Madrid

Reviews

8.0

Very Good

Rating 10 - Excellent. 75 out of 229 reviews" "
Rating 8 - Good. 90 out of 229 reviews" "
Rating 6 - Okay. 41 out of 229 reviews" "
Rating 4 - Poor. 15 out of 229 reviews" "
Rating 2 - Terrible. 8 out of 229 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elmer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty small hotel, but offers everything you need, the area offers easy access to the train system and city cabs and buses. Hotel staff were very helpful, friendly and eager to help you in any way possible, I want to personally thank Paola at the front desk for her willingness to assist me every time I had a question about the city or anything in general.
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Temina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 5 nights in May 2023

6/10 Okay

Ryuji

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was on 6th floor facing the back so was quiet and very clean. Bed comfy and overall a very pleasant stay. An early check in option would be great although we could leave bags until check in at 3 but would stay again. Location ideal as near metro to get around. Nice wee pastry coffee shop on ground floor too.
Stayed 2 nights in Oct 2022

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the hotel. My room was clean and staff were super nice. I'm definitely staying at the same hotel next time I visit Madrid.
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ticked all the boxes. Enjoyed my stay
Stayed 4 nights in May 2022

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. Friendly staff, room was fine, would have liked a better shower but functional.
Stayed 4 nights in Mar 2022

8/10 Good

Shahram

Stayed 2 nights in Jan 2022

10/10 Excellent

ARISTIDES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

MARICHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's fine and good stay.
Stayed 1 night in May 2021

8/10 Good

Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Very friendly staff and the room very clean. Very convenient.
Stayed 3 nights in Apr 2021

10/10 Excellent

Wendy

Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

KC, Hong Kong

Business traveler
Liked: Cleanliness, staff & service
Small room but reasonably good rate, close to metro station, easy to locate as it is at the main street but not too hectic.
Stayed 4 nights in May 2019
Response from Director on Jun 10, 2019
Good Morning! Thank you for your comments. The size of the rooms is the standard of a three-star hotel. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2019

8/10 Good

pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

BlueBirdMonique, Velsen, The Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly and helpfull staff. Close to convention centre
Stayed 4 nights in Oct 2018
Response from Director on Nov 28, 2018
Good Morning. Thank you for your comments. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
,It was very nice because I have a room at 6°floor and was a VIP room.
Stayed 1 night in Oct 2018
Response from Director on Nov 28, 2018
Good Morning. Thank you for your comments. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias Madrid
Perfect for traveling by myself. Close to the places I needed to go.
Stayed 7 nights in Jun 2018
Response from Director on Sep 3, 2018
Good morning, Thank you very much for your comments. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good, with space for improvement.
Good location. Nice rooms, specially bathroom was amazing with nice shower facility. Only minuses are no parking (steeet parking in the surroundings is very impossible), no English tv channels, no iron board for ironing and no mini bar. Will stay here again if I'm not renting a car.
Response from Director on Jun 22, 2018
Good Morning, Thank you very much for your comments. Yes, we have parking. It is right at the entrance. We have even a rental car in case you need to move around Madrid. We are implementing English channels on television. We have a refrigerator with water, which, if you download our application, we give it to you for free. We have ironing board and iron too, you have to ask for it at reception and we provide it for free. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay here, first impressions of the reception area worried us a little but the room was great. Clean with everything you need for a city break. The breakfast was lovely although no choice, it was a toasted baguette with cheese, ham & tomato, a croissant with Jams and a yogurt. Great but after 3 days of the same it would have been nice to have something different. We stayed for 3 nights, the main reason was a Real Madrid game, its a 15 minute walk to the stadium with some nice bars and restaurants along the way. We got a hop on hop off bus from outside the stadium around Madrid which was great, prices for food and drinks surprisingly cheap. Would recommend.
Stayed 3 nights in Mar 2018
Response from Director on Jun 22, 2018
Good afternoon Natalie, Thank you very much for your comments. We have more variety of breakfast, you have to ask the waiters. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice!
Loved Erase un Hotel. Friendly staff, clean, comfortable, very good location! Recommended 100%
Stayed 5 nights in Nov 2017
Response from Director on Jun 22, 2018
Good afternoon, Thank you very much for your comments. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities
Tetuan
noisy area
Stayed 2 nights in Nov 2017
Response from Director on Jun 22, 2018
Good afternoon Ari, We have soundproof windows in the rooms so there is no street noise. We have also installed a sliding glass door that further insulates the room. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

10/10 Excellent

Nita, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Erase un Hotel
This was my second time stay at the Hotel. Will be going again when I visit Madrid next time. Close to the metro station and shops. Staff at the Hotel, really lovely and friendly. My 16 year old son came along on second visit and thought the rooms were very clean and bed very comfortable. Have recommended to friends and family.
Stayed 3 nights in Oct 2017
Response from Director on Jun 22, 2018
Good afternoon Nita, Thank you very much for your comments. We are proud to know that your stay has been perfect. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Oct 2017
Response from Director on Jun 22, 2018
Good afternoon, Thank you very much for your comments. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Hotel
Hotel good. Food good. Room clean and tidy. Hotel room overpriced!! Left a message with the receptionist to pass onto my friend when he arrived later re. hotel room and key etc, as I would have gone to bed when he arrived and didn't want to be disturbed. Waste of time as my friend arrived later and this 'other person' (night porter?) said he had no message passed to him. This was quite distressing for my friend and it finished with me being woken!
Stayed 2 nights in Oct 2017
Response from Director on Jun 22, 2018
Good afternoon Philip, We regret that your stay was not the desired one. We imagine that the receptionist who left your key forgot to tell the next receptionist. That is why they had to call your room to confirm that the person who was downstairs had to enter your room. We hope to see you again so you can see that our attention to the staff is excellent. Have a very good day, and remember: you deserve to be happy :)

2/10 Terrible

JAIME, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff not firendly
Bad experience. Restroom door missing lock. Despite it was notified they did not fix it. Staff very rude
Stayed 3 nights in Jun 2017
Response from Director on Jun 22, 2018
Good afternoon Jaime, We regret that your experience was not the desired one. We have renovated all the rooms. We hope to see you again so you can see how we are growing little by little. The staff is a remarkable element of our hotel, so we are surprised by your comment. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
My room was pretty good. A bit noisy but still worth it. I accidentally had a late check-out without notifying and was not charged for it. Room 601 is pretty cool, with a good view
Response from Director on Jun 23, 2018
Good morning Luiz. Thank you very much for your comments. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice small hotel.
It was worth the price I paid
Response from Director on Jun 23, 2018
Good morning, Thank you very much for your comments. The price of the hotel varies depending on the days of the week, occupation, season, events and competition. Our price is quite competitive to other hotels in the area. We are even cheaper than hotels that are right in the center. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and clean
Clean bed good access check in is late 3pm asked for non smoking 2 beds but they gave a smoking with single twin bed. Otherwise ok.
Response from Director on Jun 23, 2018
Good Morning, Thank you very much for your comments. The check-in is done from 3:00 pm because, as the check-out is done at 12:00 am, you have to give us time to clean them. Anyway, clean rooms can be given before 15:00 if the previous clients leave the room soon, but that is something that depends on the clients, so it is not something that we can guarantee. We are surprised by his comment that he was given a smoking room. We do not have any room for smokers. We hope to see you again. Have a very good day, and remember: you deserve to be happy :)

8/10 Good

Scottiy

Liked: Staff & service
Not as fancy as what I saw on website, but clean and decent price, 3 mins walking to train stop.

10/10 Excellent

Carlos, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient, guest-oriented hotel
This hotel although very small is really guest oriented, making everything easy for you. The rooms have everything you need, nothing extra. No need for a closet, they offer a rack so your clothes are visible. Nice breakfast included. I would recommend you ordering a tostada con tomate, throw in some olive oil on the toast, then spread your tomato on top.
Response from S.A. on Sep 7, 2016
Thank you for your comments. We appreciate it. Regards, S.A. Hotel Manager

6/10 Okay

Ahmad, kuwait

Liked: Cleanliness, staff & service
Disliked: Room comfort
if downtown hotels full! this place an option!
i stayed at this hotel for 6 nights. it is closed to the metro (but it is close till novermber). and the main station takes around 15 mintues by walk which can take to to the center. the hotel is in the main street where lots of shops, restaurants and supermarkets also petrol stations! what i didnt like about the hotel: 1- air condition (A/C) was not cool! 2- shower water flow was little bit low! 3- at the time of my staying, there was lot of renovating job! so if you wish to sleep till 10 am this place will be little bit horrible for you, maybe depends on the floor! also rhe parking carage were lots of painting works so the it is little bit diffecult to find a good place to park your car. 4-parking carage were little tight

6/10 Okay

Luis, Miami- USA

Liked: Cleanliness, room comfort
Practical Hotel
Hotel is located near the subway in a middle clase neighbourhood with many cheap shops. The shower pours the water into the floor of the bath room since threre is not a device fitted to the floor To avoid it. The desk is placed in the balcony what is not confortable. Once solved those small maters I can say that moneywise is an acceptable hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location Near Santiago Bernabeu Stadium...
Great Hotel..close to Santiago Bernabeu Stadium..20 mins. Walk..Close to Metro Station as well..lots of markets nearby if you dont want to spend a lot of money on water, soda, bread,etc..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid
Good hotel

6/10 Okay

Tez, Leeds

No frills but pleasant nonetheless
TRAVEL BY METRO The hotel is only a short walk to the Metro (between Valdeacederas and Tetuán) which will take you directly into the centre of Madrid. All Metro ticket machines are in English if you have limited Spanish proficiency. If travelling from the airport by Metro you will have to change line 2 times (or 1 if you want to walk a little) but there are plenty of maps to guide you. But if you´re lazy like me: (Barajas <Pink Line> to Nuevos Ministerios > <Change to Blue Line to Plaza De Castilla > <Change to Turquoise Line to Valdeacederas). Make sure you look at the building numbers so you're not walking the wrong way after leaving the Metro! THE HOTEL A pleasant hotel with a lift to each floor. An equally pleasant cafetería opposite the reception desk that serves food and drink at good prices. THE ROOM The room I stayed in was again pleasant. Mostly clean (a little dusty in places - like the telephone in the bathroom); the air conditioning seemed outdated. Every so often it made funny noises and I couldn't help thinking sometimes a little cucaracha was scurrying around inside; but I never saw anything. There was no kettle in my room, so don't be expecting a coffee or tea when you get to your room. But as already mentioned, there is a good café on the ground floor. My room came with a bath and shower which were adequate. The shower a little outdated, but it did the job.

8/10 Good

Lukas, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Good and cheap place to stay for few nights. Close to underground. Not far to Real Madrid stadium ( about 20 min walk ) I was in better hotels, but this is not bad to stay.

6/10 Okay

nicole

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abhimanyu Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Really old, cigarette smells
Surrounded by casinos and closed shops. A few streets from where I had to be, but world's away in terms of amenities. I just needed clothes clothes washed and had to go to the laundromat instead, etc.

6/10 Okay

Business traveler, Chicago

Disliked: Staff & service
Inexpensive option in pinch
I was attending a conference at the nearby Melia Castilla hotel, but that hotel was sold out on my first night, and the NH Practico was nearby and affordable. I generally like the NH hotels for affordability and cleanliness. This location is a bit tired and shabby, although my room was clean and relatively comfortable. It's on a busy and nondescript street, and I would not stay here with my family, nor would I recommend the location for a woman traveling alone. But for a male business traveller looking for an inexpensive option in this region, it's fine. It's also within walking distance of the stadium, so might be a good option if you are in Madrid attending a soccer match.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
review
close to metro, good service, but common breakfast, no water heating pot.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Central Heating
As described by the hotel website in terms of its good location near the train station. However, the hotel room is not clean as it supposed to be. There was no central heating in the room. When I asked how to turn on the heating system, the receptionist told me that there is no heating in the entire hotel rooms. It was cold even I was in the month of October.

4/10 Poor

Yu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024