Ratings based on 372 Verified Reviews

4.0 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Intercity hotel but needed updating

Posted Jun 4, 2017
The staff seem to be in a rush to get you out of the lobby the rooms had carpeting that was not that clean and over all the hotel was just outdated
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Very good location

Posted May 30, 2017
Hotel is a bit run down, A/C is old, however staff is very helpful and friendly, eager to help. Breakfast included was very basic.
4 out of 5
Recommended
for Couples
by A verified traveler from London, UK

Pleasant and convenient hotel.

Posted May 1, 2017
Pros: Location, location,location
Cons: Replacement of tired furniture.
Location: Royal Place and cathedral, are less than 5 minutes walk away.Grand Via is across the road and the Plaza Major about a 10 minutes walk away.
Great location, with most places of interest very close at hand and all within walking distance. The Prada is the furthest away, but even that is only a 20-25 minutes easy walk. The neighbouring building is undergoing major reconstruction, and although this didn't cause any issues with noise, it meant that the entrance wasn't immediately obvious, as it has quite a small frontage. Was a bit confused by some of the photos, which made us assume that the hotel was the large building shown, it isn't, it's actually on the other side of Plaza De Espagna which added to our confusion. We were welcomed nicely and got an unasked for room upgrade which was good. It is fair to say however, as this was a short 3 day trip, we didn't spend much time in the rooms. A couple of pieces of furniture and the carpet in the sitting area showed signs of wear, but were clean and usable and not a turn off. The breakfast was fine, not the greatest we have ever had, but certainly did the job and not bad value either. Good value and great location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good Location

Posted Mar 28, 2017
Pros: Location
Cons: Update
Location: Walking distance to most sites
Central location. Walking distance to most attractions. Rooms could us upgrading but clean. Beds are hard like many European Hotels. Good breakfast and lunch is also good.
4 out of 5
by Mark

Very good stay

Posted Feb 20, 2017 on Hotels
A very well located hotel between the busy city centre and the more tranquil Plaza de Espana, it provided a very good stay and met all requirements. The room was of a nice size and the bathroom modern and spacious enough to please. I recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bern, Ch

nice hotel close to cuty center

Posted Feb 9, 2017 on Ebookers
Pros: The place and the space.
Cons: I don't know.
Location: Plaza de España. Puerta del Sol. La Gran Vía
It was nice. The employers were very kind to me. All was OK.
4 out of 5
Recommended
for Everyone
by A verified traveler from paramaribo

Nice hotel close to Gran Via

Posted Dec 27, 2016
The hotel is very well situated andclose to one of the bussiest shopping streets in the city For its class and price .the accomodation is reasonably good . There is a safe in the room which is a very important amenity to have. We do miss a coffee or tea maker in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Location, Staff

Posted Nov 10, 2016
Pros: The location was perfect, near to metro station, easy to arrive from the airport. Rooms are huge with a small kitchen if you needed, clean, nice bed. There is a restaurant next to the lobby. The lobby staff is helpful and always smiling. Even if you arrive at midnight... late checkout without fees. Excellent.
Cons: The staff at the restaurant wasn't friendly, besides that there is nothing against this nice hotel
Location: Near Plaza España and to the Palacio Real, and walking distance to Mercado de San Miguel and Plaza del Sol, the location is perfect.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels