Don't stay here
Posted Oct 19, 2016
Madrid is a huge city with hotels left and right. With that being said, we checked in normally and had no problems. After going to the room, you had to duck everywhere because the ceilings were so low. This shouldn't be a room !!! My husband and I were uncomfortable but decided to try to ride it out and not ruin a trip. The next working we set the A/C to the temperature we enjoy and left the hotel for roughly 12 hours. When we came back, the house keeper turned off everything. Again we decided not to let this get to us. The third day we went away on a trip and came back to our room late at night to find that the housekeeping had stolen our key. Let me back track, these rooms require one key to be placed in a specific holder near the door for electricity, if removed, all the electricity , including the A/C turn off.
Anyway , we return and our key is completely removed and missing. So I storm down to the main desk and explain the story and all they say is "our housekeeper is new". It's never okay to have your room key stolen , I felt unsafe and uncomfortable.
Point of story , this is not a 4 star hotel. Do not book this .