Ratings based on 485 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Dallas

Modern Hotel, very spacious rooms

Posted Apr 2, 2017
Pros: large suite like rooms and large fitness center with the latest equipment made this a most comfortable and enjoyable stay.
Location: Shopping mall and restaurants are a short 5 min taxi ride.
This is a Modern Hotel located near the business district with very spacious rooms-suites. The facility has a spa and a large fitness center with all the equipment. The staff treated me very professionally and was helpful with restaurant reservations and directions. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Modern hotel with all the amenities

Posted Mar 27, 2017
The room was very spacious with a separate sitting area which also included table for 4 and kitchenette. The hotel has one of the largest fitness centers and spa you'll find in any world class hotel. The only drawback is the location which requires a short taxi ride to shopping and restaurants.
3 out of 5
by A verified traveler from F

Just ok

Posted Feb 26, 2017
We are from m the USA, so maybe our standards are different for a 4 to 5 star hotel. I rate this hotel between a 2.5 to 3. Half minibar items were open/empty. Not restocked. 5 € for ice = stupid. Room couldn't go below 67 degrees; so con doesn't go lower! Had to open windows a crack, tons of noise and gas fumes! Would never stay again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 22, 2016 on Hotels
4 out of 5
by A verified traveler

Convenient and clean hotel.

Posted Dec 17, 2016 on Hotels
Friendly helpful staff. Need more variety in the room service menu for vegetarians.
5 out of 5
Recommended
for Everyone
by A verified traveler

excelent suites

Posted Dec 1, 2016
Pros: Staff were very efficient and helpful
Cons: Full free access to full leisure facilities. Expedia require to display the correct photo for this resort.
Location: Locates in a residential area, large shopping centre 10 mins walk. Metro 5 mins walk
Suites were excellent, very disappointed that a 5* rated resort does not allow free access to full leisure facilities for guests
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2016
This hotel is excellent, the staff are very service oriented and after a while they treat you like family, perfectly located close to a metro station with all the facilities including a gim with all the machines to treat yourself. Only down side is they charge separately for breakfast and for the indoor wet area
2 out of 5
by A verified traveler

Looks luxurious but fails on the details!

Posted Sep 15, 2016 on Hotels
Thick black hair in the basin; broken phone holder, slow service in the restaurant, terrible self-service coffee (tabs) during breakfast...hardly a 5 star hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from London.

Very enjoyable situation for visit to Madrid.

Posted Sep 2, 2016
Pros: It was clean,it was cool (Madrid was 36% outside) and the staff were so welcoming. The rooms (suites) were well appointed,clean and comfortable.
Cons: Tissues in the suites !!
Location: A little further from the main centre than we expected,so a short taxi ride to the main attractions,was required. However a Metro stn is close by.
Stayed 3 days,en route toLlondon. Enjoyed the swimming pool and surrounding facilities. The breakfasts were very good with plenty of variety available. The rooms (Suites) were very spacious,with all the modern comforts. The staff were very attentive and available to attend to any requirements. A very pleasant stay.