Ratings based on 834 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Leeds UK

Great location but disappointed with room

Posted Sep 24, 2016
Great location situated on a slight hill between two metro stations. Sights, shops, bars and restaurants all within very close walking distance. Lobby and breakfast room are nice but the rest of the decor is very dated. Room felt claustrophobic as it was small and Windows had frosted glass (overlooked other rooms over a central courtyard so was obviously for privacy but was unpleasant). Bed extremely hard, like sleeping on a shelf! No spare pillows or bedding so had to ask reception for extra pillows. Bathroom was ok but nothing felt particularly clean. Loud from other rooms. Glad we only stayed one night. Actually stayed here 6 years prior but hadn't realised we'd booked exact same hotel. We Had a better (larger) room on top floor. But it had ants. Wouldn't have booked this hotel again if we knew it was the ant hotel! In the positive, other than great location, Breakfast was very good, there was plenty of choice and the room was a good size so felt spacious. Very friendly check in staff.
3 out of 5
by A verified traveler from GUATEMALA

WIFI PÉSIMO

Posted Sep 23, 2016
Pros: ubicación
Cons: almohadas y WIFI
Location: PUERTA DEL SOL, TEATROS, SHOPPING, ESTACIÓN DE METRO, PLAZA MAYOR
Los cuartos eran cómodos, excepto la almohada que era imposible de acomodar de lo dura que era. El cuarto apestó las 2 noches que nos quedamos, a pesar de que lo reportamos. Pero lo inaceptable es que sea un hotel de 3 o 4 estrellas con un WIFI tan malo. Nunca podíamos ni recibir ni mandar emails de la baja intensidad. Tienen que mejorar eso urgentemente y sus almohadas para que sea increíble, ya que la ubicación es excepcional.
3 out of 5
by A verified traveler

Not what I expected

Posted Aug 7, 2016
Not a 4 star hotel. Decent location and breakfast but rooms were not at all what I expect from a 4 star hotel. Staff was very friendly but the place needs some upgrades.
2 out of 5
by A verified traveler from sabadell

hotel centrico , pero muy viejo, decepcionante

Posted Jul 25, 2016
Pros: el trato del personal
Cons: casi todo
Location: muy bien situado
hotel viejo, mal cuidado, el baño se movia, la tele no funcionaba bien, las paredes estaban en mal estado, en fin deja mucho que desear para un 4 estrellas
5 out of 5
by joel

Great!

Posted Jun 26, 2016 on Hotels
Excellent!
3 out of 5
by Claudia from Rio de Janeiro

Bonito mas limpeza ruim

Posted Jun 23, 2016 on Hotels
O hotel até é novo e bem localizado mas a governança é pessima. Chegamos as 17:00 e não havia quarto pronto apesar do check in estar agendado para as 14:00. Todos os dias tinhas que solicitar a limpeza do quarto já que até as 14:00 não tinham arrumado ainda. A recepção é bem solicita e o café da manhã é bem farto.
4 out of 5
by A verified traveler

Hotel céntrico. Habitaciones amplias

Posted Jun 22, 2016
Hotel muy céntrico, limpieza bien. Habitaciones amplias
1 out of 5
by Vadim

This traveler left a rating score only Posted Jun 18, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Jun 7, 2016
Hotel is very centrical. Room clean. WIFI very good. I would definítely no ok again in this hotel.
3 out of 5
by Stefano from Siracusa

Buon Hotel

Posted Jun 3, 2016 on Hotels
Hotel non da 4 stella ma massimo di 3.Personale gentile e disponibile. Stanza abbastanza grande con cattivo odore di fogna e divano macchiato. Ogni giorno dovevamo dire in reception di fare le pulizie, altrimenti non venivano fatte o venivano fatte la sera. Personale delle pulizie molto rumoroso nel pomeriggio. Il personale non parla italiano.