Ratings based on 403 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Costa Rica
Good hotel in a ok locationPosted Oct 6, 2017
Good hotel in a near expressway connection. very confortable. Rooms were good and staff attention very nice. Only 1 small issue. Room service took way too long and food was not worth thw value, better to eat outside. overall 5 stars
by A verified traveler from England
Swimming pool closed?Posted Sep 21, 2017
Chose this hotel mainly for its good price and proximity to both Madrid and Alcobendas. However, without a car it is remote, bus stops close by 171 service good, but nearest Metro station 30 min walk. Room was fine, comfy bed and no traffic noise as others have mentioned (I was on 3rd floor at front of hotel). But my two gripes, it took me 20-30 mins to check in as receptions couldn't find my booking via Expedia. A lot of commotion left me thinking I had nowhere to stay at one point. Other point, the swimming pool shut after my first day, when I enquired the receptionist told me the 'summer has finished'. This was on 15 September in 30c heat. The hotel website says swimming pool open in season, or words to that effect, this should be clearer to avoid disappointment. I was intending to spend a couple of hours by the pool each day, if I'd known it was shut I wouldn't have chosen this hotel.
by A verified traveler from united kingdom
Not comfortablePosted Sep 18, 2017
Keysring to big , doors not to strong, you could hear next door easily
Good business hotel that needs a caring handPosted Jun 13, 2017 on Hotels
Te hotel is a little run down. It is especially noticeable in the corners of the room and the carpet which had stains. I coincide with some other comments that there was a smell of tobacco. We only noticed it in the bathroom the first couple of days. The breakfast was good, especially the fruit. Another good thing was that the hotel parking is included in the price. The hotel is more of a 3 star level.
by A verified traveler
Not worth of money for this hotelPosted May 25, 2017 on Hotels
The hotel itself should be renovated. Current status doesn't refer to 4* Hotel, breakfasts are very good (I would invest in serving vegetable)
Good hotel for families requiring two roomsPosted Mar 14, 2017 on Hotels
Hotel is fine (typical Novotel standard). Would choose again if needed. Used hotel as hub for visiting friends in neigh bough hood - not ideal location for visiting tourist attractions in Madrid (can be done with Metro).
Nice Hotel in remote areaPosted Jan 20, 2017 on Hotels
This hotel is the right hotel for people coming for business , It was good stay and near to industrial area
by A verified traveler from Brecon
Very good August family stay in MadridPosted Sep 5, 2016 on Hotels
We stayed as a family of 5 as we got a good rate for 2 rooms being august a quiet time for business customers. Great breakfast and very good swimming pool. They told us the gym was in construction.
by A verified traveler from Madrid
A very good choice for its price.Posted Sep 3, 2016 on Hotels
Great, comfortable, affordable hotel. Varied breakfast and friendly staff. Location is OK if you don't need to be right in the city, with street parking 5 minutes walking away from the hotel. Only detail to be improved, the pillows, too small and fluffy for my taste. Still wholly recomendable.
by A verified traveler
Madrid visit 2016Posted Jul 21, 2016 on Hotels
Spent 3 night at the hotel. We really appreciated the cleanliness of the hotel as a whole. Good family friendly atmosphere. The staff was very kind and very helpful. The pool and terrace are were excellent for relaxing and enjoying the sunny and warm weather. The breakfast buffet was excellent with delicious food and good variety. The hotel is far away from downtown Madrid; 20 to 25 minutes but well served by local public transit. There is a shopping center within walking distance. Would stay there again.