Used to be decent - rude staff, even for Madrid
Posted Nov 20, 2016
I have stayed at this hotel many times over the past 10 years-mainly because of the location-but I do not think I will be recommending this place to anyone again. My family and I had 5 rooms over the course of our last stay. Never before have I felt so uncomfortable in a hotel! The staff was extremely rude, even by Spain standards. The maids did not honor do not disturb sign and entered the room, and moved all of our things around! We paid a $5 premium for a king size bed and a non smoking room, but did not receive either. The room smelled like a cistern and as if we had 5 smokers living in the room with us. It seems the air vents lead directly to the maids/service elevator area which reeked of smoke. We found that out because we had to drag our own luggage to the freight elevator at checkout! Despite asking the evening before if someone would be available at 7:45am to help with our luggage, and receiving a curt, 'Of course, we are a 24 hour service hotel' answer, when we called for help at 7:48am, we were told there was absolutely nobody to help. I found it strange as there were 4 people doing Absolutely Nothing at the front desk when we Finally managed to drag our 4 suitcases ourselves downstairs! The stay was awful and I will no longer be recommending this hotel to anyone!