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Overview of Palacio de los Duques Gran Meliá - The Leading Hotels of the World

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Exterior
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Terrace/Patio

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.
Happy face icon
The hotel has a nice atmosphere the front of house staff are very welcoming. Staff members on all levels we encountered were courteous and polite and always had a smile. The doorman and porters are a real source of information and have a good sense of humour. The room was very comfortable and the shower/wetroom was a great way to start to the day. The roof top pool and bar are a real bonus. We spent a couple of hours there in the early evening everyday, lovely to return to after a day of sightseeing, Also its a great spot to watch the sun go down over the mountains. There is also a beautiful garden court yard to relax in, another real bonus in the middle of the city. The hotel is in a perfect spot for accessing the city by foot, very central and easy walking distance to The Royal Palace and many other main sights. Lots of great restaurants and bars in the old part of the city which is a 10 minute walk. Also lots of eateries around the hotel too and main shopping isnt far either. Its very peaceful so you dont feel you are in the middle of the city We had an issue with out room which management dealt with swiftly and efficiently without a bat of an eye. We were very grateful and also impressed. All in a great hotel only wish we there there longer than 3 nights but will definitely use again next time we come to Madrid as I feel nothing else would compare.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays

Explore the area

    Popular LocationLope de Vega Theatre4 min walk
    Popular LocationRoyal Palace of Madrid5 min walk
    Popular LocationPlaza Mayor9 min walk
    AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)30 min drive

Choose dates to view prices

  • Red Level, Junior Suite

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsRed Level, Junior Suite
  • Red Level, Junior Suite, Terrace

    5/5 guest room rating

    Room amenities

    • 430 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsRed Level, Junior Suite, Terrace
  • One Bedroom Master Suite Red Level

    Room amenities

    • 807 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsOne Bedroom Master Suite Red Level
  • Red Level, Suite, 1 Bedroom

    5/5 guest room rating

    Room amenities

    • 505 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsRed Level, Suite, 1 Bedroom
  • The Royal Suite

    Room amenities

    • 2152 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsThe Royal Suite
  • Penthouse Suite Red Level

    Room amenities

    • 807 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsPenthouse Suite Red Level
  • Presidential Penthouse Suite Red Level

    Room amenities

    • 1399 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsPresidential Penthouse Suite Red Level
  • Deluxe Room (Red Level 2 adults+ 2 children)

    Room amenities

    • 430 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Room (Red Level 2 adults+ 2 children)
  • Supreme Room

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsSupreme Room
  • Premium Room

    4.8/5 guest room rating

    Room amenities

    • 322 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsPremium Room
  • Classic Room

    4.8/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed OR 2 Twin Beds
    More detailsClassic Room
  • Red Level, Deluxe Room

    4.7/5 guest room rating

    Room amenities

    • 430 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsRed Level, Deluxe Room
  • Family Room

    4.9/5 guest room rating

    Room amenities

    • 409 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsFamily Room

About this area

Madrid

Located in Madrid, Palacio de los Duques Gran Meliá - The Leading Hotels of the World is in the city center and near a metro station. Royal Theatre and Royal Palace of Madrid are cultural highlights, while Plaza de Oriente is a notable landmark. Looking to enjoy an event or a game? See what's going on at Santiago Bernabeu Stadium or WiZink Center. Guests love the hotel's location for the sightseeing.
Visit our Madrid travel guide
Popular Location

What's nearby

  • Gran Via Street - 4 min walk
  • Lope de Vega Theatre - 4 min walk
  • Royal Palace of Madrid - 5 min walk
  • Puerta del Sol - 8 min walk
  • Plaza Mayor - 9 min walk

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 16 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 30 min drive

Restaurants

  • Dos Cielos Madrid — 1 min walk
  • Corona Royal Gallery — 1 min walk
  • Café Varela — 3 min walk
  • Asador de Aranda — 3 min walk
  • Mareas Vivas — 3 min walk

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Luxury Madrid hotel in Centro, walk to Royal Palace of Madrid
This smoke-free hotel features 3 restaurants, a full-service spa, and 2 bars/lounges. WiFi in public areas is free. Additionally, a health club, a poolside bar, and a coffee shop/café are onsite. All 180 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers 180 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Thai Room has 3 treatment rooms including rooms for couples. Services include Thai massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional sanitization guidelines of No
Follows standard sanitization guidelines of Stay Safe with Meli� (Meli�)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking: EUR 35 per day
  • Parking nearby: EUR 35 per night

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: EUR 35 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Croatian
  • English
  • French
  • German
  • Italian
  • Norwegian
  • Portuguese
  • Spanish
  • Swedish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead

Entertainment

  • 49-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 35 per person (approximately)
  • Valet parking fee: EUR 35 per day
  • Nearby parking fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Palacio de los Duques Gran Meliá
Gran Melia Palacio de los Duques Leading Hotels of the World
Gran Meliá Palacio de los Duques Leading Hotels of the World

Frequently asked questions

Can I cancel my reservation for free at Palacio de los Duques Gran Meliá - The Leading Hotels of the World and receive a full refund?
Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers free cancellation on select room rates, because flexibility matters! Please refer to Palacio de los Duques Gran Meliá - The Leading Hotels of the World cancellation policy on our site for more details about any exclusions or requirements.
Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have a pool?
Yes, this property has a seasonal outdoor pool.
Is Palacio de los Duques Gran Meliá - The Leading Hotels of the World pet-friendly?
No, pets are not allowed at this property.
How much is parking at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Valet parking is available for EUR 35 per day.
What time is check-in at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Check-in is from 3:00 PM - anytime.
What time is check-out at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Check-out is at noon.
Where is Palacio de los Duques Gran Meliá - The Leading Hotels of the World located?
Located in Centro, this luxury hotel is within a 5-minute walk of Royal Theatre and Plaza de Oriente. Royal Palace of Madrid and Sabatini Gardens are also within 10 minutes. Opera Station and Santo Domingo Station are within a 5-minute walk.
4.8
Exceptional
5 - Excellent
335
4 - Good
42
3 - Okay
8
2 - Poor
5
1 - Terrible
0

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice atmosphere the front of house staff are very welcoming. Staff members on all levels we encountered were courteous and polite and always had a smile. The doorman and porters are a real source of information and have a good sense of humour. The room was very comfortable and the shower/wetroom was a great way to start to the day. The roof top pool and bar are a real bonus. We spent a couple of hours there in the early evening everyday, lovely to return to after a day of sightseeing, Also its a great spot to watch the sun go down over the mountains. There is also a beautiful garden court yard to relax in, another real bonus in the middle of the city. The hotel is in a perfect spot for accessing the city by foot, very central and easy walking distance to The Royal Palace and many other main sights. Lots of great restaurants and bars in the old part of the city which is a 10 minute walk. Also lots of eateries around the hotel too and main shopping isnt far either. Its very peaceful so you dont feel you are in the middle of the city We had an issue with out room which management dealt with swiftly and efficiently without a bat of an eye. We were very grateful and also impressed. All in a great hotel only wish we there there longer than 3 nights but will definitely use again next time we come to Madrid as I feel nothing else would compare.
Stayed 3 nights in Jun 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff made the experience Perfect
Madrid was our first four night destination in our tour of Spain and Morocco. We were a little tentative about booking the Gran Melia having flown in from Australia and not knowing the brand. We were received at the door cheerfully and we didn’t touch or see our luggage until we were in our room. The reception and check in staff we just great!We booked a Premier Room and although smaller than we hoped we made it work. Having paid some 500AUD per night we felt the room was somewhat out of proportion, the bathroom too big and the bedroom too small e.g no desk and a maximum of say 1m around the bed. Let’s say that this was our only criticism of our stay. The concierge recommended a great little restaurant called the D’Stapa, where you have to try the pork cracking. Concierge also arranged all our tickets to the Royal Palace and the Prada Museum, you pay a little extra but worth skipping the ticketing queues at the venues. Bear in mind that you still have to queue to enter. We also had a private tour of Toledo arranged which was a three hr private guide, it was good but probably not worth the 250 Euros. The very best part of everyday was breakfast, the food was great but the staff were magic, nothing was ever any trouble. The service from all staff was perfect, the maitre’d and head waiter (especially - Jose I think was superb) The food was faultless well presented and ultra sumptuous. The breakfast experience was just the best start to everyday.
Stayed 4 nights in Mar 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay in Madrid
We had a great stay for our anniversary vacation. The hotel was beautiful and we enjoyed the red level amenities (highly recommend). Quiet locataion so when you want a reprieve from the heat and crowds this place was great, but also close enough to walk to most sites. The courtyard is beautiful at all hours and we enjoyed drinks in the warm summer night. The rooms are also very nice. Comfortable beds and a great shower and bathtub. However, there’s not a lot of privacy if you are not staying as a couple. We didn’t use the rooftop pool much, and it closed pretty early and would have been a good spot for drinks in the evening if it was open later.
Stayed 3 nights in Aug 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the arts in basically every area, this art is so outstanding that it completely takes your breath away. The hotel itself is actually better than the royal palace in any aspect.
Stayed 3 nights in Mar 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The staff was very helpful - from the doormen who were always greeting me and provided me with great tips on where to go in the city, provided me with umbrellas and water. The check in and check out process was a breeze. Florencia at the concierge department was amazing. She was very helpful and patient with me. She even got me a last minute reservations at Botin. The staff during breakfast were very attentive, specially José who remembered where I sat the previous day and asked if I wanted to sit there again. Also, breakfast was delicious. When I asked if I could get a table at Dos Cielos, one of the staffs called the restaurant and he personally accompanied me to the restaurant. Never to forget the evening staff at the bar. I feel bad that I don’t remember their names specially the lady staff from France. She made one of the best Old Fashioned I’ve tasted. They were all very attentive. From the location, room, facility and specially the staff, it’s what’s expected on a 5 star hotel. I will definitely stay at this hotel again if I am to come back to Madrid - no need to look for another hotel in town. Thank you for making my visit a memorable one.
Stayed 3 nights in Oct 2019

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