Ratings based on 9 Verified Reviews

4.7 out of 5
89% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Cozy Hotel in the center of Madrid

Posted Feb 17, 2017
We loved the hotel - very friendly staff, good location
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location and wonderful staff.

Posted Feb 14, 2017
Couldn't fault the total experience of our 4 day stay- everything necessary for total relaxation was catered for with graciousness.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

Great hotel near the Royal Palace

Posted Feb 13, 2017
Pros: Modern, clean, perfect location
Cons: Everything is perfect. Maybe the item selections for breakfast could be a bit better.
Location: Very central location, 2 min walk to the Royal Palace
Great modern hotel in a central location. Great stuff, great lobby.Great and friendly stuff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Caracas

Palacio de Los Duques model for Service excellence

Posted Feb 2, 2017
The welcome gesture of all the staff consists of greeting with the hand on their heart.. much more than a nice and elegant it embodies the corteous and attentive service that makes the stay memorable. In a week we were pampered and treated like royalty yet in friendly and warm manner.. no flaws! Totally recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Beautiful hotel, walking distance to all the sites

Posted Jan 4, 2017
Pros: Comfortable, clean room. Very friendly, helpful staff. Location. Great food!
Cons: My only complaint would be that the hotel offers an "aroma menu", and the lobby and public spaces are FAR too heavily scented in something that smells
Location: Two blocks from the Palacio. Short walk to Puerto del Sol, Gran Via shopping area.
We had a wonderful, relaxing stay at the Gran Melia. We stayed in a Red Level room, which was very spacious. Bathroom was very modern. Rain shower head had excellent water pressure. The hotel has just officially reopened after a major renovation, and it is just beautiful. All the Melia hotels do such a good job of blending historic and modern touches. Staff at this hotel were young and a little inexperienced, but extremely nice and friendly. The Red Level lounge was an especially nice convenience - the offer great food and drinks all day long. The Spanish omelettes and churros with hot chocolate for breakfast were amazing, and the Rioja wine and hors d'oeuvres in the evening were also excellent. The hotel is in easy walking distance to most major sites in Madrid.
5 out of 5
Recommended
for Everyone
by A verified traveler

innen: Tolles Design; Lage: sehr gut

Posted Feb 18, 2017
Leider regnerische Tage: der Hotel-Schirm half; das Frühstück : große Auswahl an lokalen Spezialitäten, alles edel präsentiert
3 out of 5
by A verified traveler

Les chambres 1er prix a 300 euros sont petites

Posted Feb 6, 2017
Tres petite chambre Vue horrible sur Une courette Obscure Douche dans la baignoire Après petit déjeuner impossible de bouger car La table du petit déjeuner à moitié ouverte seulement a pris toute la place Spa inexistant après les horraires de travail le soir Le bon restaurant dos cielos est inaccessible si on N A pas réserve avant Le restaurant de tapas est mauvais
4 out of 5
Recommended
for Couples
by A verified traveler from 東京

全てに便利な立地の素敵なホテル

Posted Jan 18, 2017
Pros: 全てにおいて快適な一日が迎えられる。
Cons: 長い滞在ではどうしてもバスタブが欲しくなる。
Location: 両方 便利な立地でした。
ホテルの従業員の親切でお客様本位の接遇態度は他では受けられないと思います。 是非 一度体験して下さい。
5 out of 5
Recommended
for Everyone
by A verified traveler from Prague

Beautiful and stylish hotel close to city center

Posted Dec 9, 2016
Pros: Friendly staff and location just few steps from the main areas of the city.
From the moment the staff greets you at the reception, you feel pampered. The building is wonderful, with a unique style until the last very tiny detail. The rooms are spacious, bright and modern. Breakfast buffet is amazing! I could not have chosen a better hotel for my stay and will definitely come back once again.