Seasonal outdoor pool, sun loungers

Reviews of SmartRental Collection Centric II

4 out of 5
SmartRental Collection Centric II
Gran Via 48, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1019 out of 1472 reviews" "
Rating 8 - Good. 360 out of 1472 reviews" "
Rating 6 - Okay. 49 out of 1472 reviews" "
Rating 4 - Poor. 28 out of 1472 reviews" "
Rating 2 - Terrible. 16 out of 1472 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Manjeri, Richardson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent hotel. Great location - right off of the popular and touristy Gran Via street. The apartment had large floor to ceiling windows which were extremely good at soundproofing. However, due to the location in a very busy area of town, some sound still managed to come inside. This is a price you pay for the great location. Overall, a decent hotel at a great location.
Response from SmartRental Collection Centric Team on Feb 9, 2024
Dear Manjeri, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.

10/10 Excellent

ana

Liked: Cleanliness, room comfort
Great location and exclusive taste
Beautiful apartment great comfort and pampering. I was allowed a late check out and the welcome details were really appreciated.
Stayed 1 night in Sep 2023
Response from SmartRental Collection Centric II Team on Sep 28, 2023
Dear Ana, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.

10/10 Excellent

Monica

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and within walking distance to see sites in this beautiful city.
Stayed 3 nights in Apr 2023
Response from SmartRental Collection Centric II Team on Apr 27, 2023
Dear Monica, Thanks for sharing your experience with us and for your comments, your opinion is important to us.We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.

8/10 Good

Ramena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel that is in the heart of gran via - everything you need is a walk away. The hotel itself is very clean, modern and has great amenities. My only complaint is the extremely slow elevator it felt as though it was going to stop working at any moment yikes!
Response from Reception on Dec 6, 2022
Dear Ramena, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we hope to see you again very soon. It has been our pleasure to have you as our guest. Best regards from all the staff.

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, room comfort
Great central base
We travelled as four friends who wanted a base in central madrid, and couldn’t have picked a better place. The location was excellent, right outside a metro stop, and very central. The apartment was great - well équipes and a pretty high end finish. The double bedroom sofa bed worked well for us. The roof top pool although small had incredible views and the roof top lounge area was a great place to chill out.
Stayed 3 nights in Jul 2022
Response from David - Reception on Jul 19, 2022
Dear Nathan, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are so glad to know that you enjoyed your stay. We hope to see you again very soon as it has been our pleasure to have you as our guest. Best regards from all the staff.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2021
Response from David Macías - Reception on Feb 9, 2021
Dear Guest, Thanks for your score, and for choosing for your stay in Madrid. We hope to see you again very soon. Best regards from the staff.

8/10 Good

Francis, Key Biscayne, FL

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great experience. Spent 12 days at the property. Had a problem at check in with the room that I had reserved not being available, but this was resolved the following day. Staff was pleasant and professional. Room was modern and very clean, bed comfortable. Sofa in bad shape and needs to be updated immediately, but the rest of the apartment was excellent. Construction in the hallway during the last day of my stay was somewhat bothersome but completed in a timely fashion. Would definitely recommend and stay again.
Stayed 12 nights in Dec 2020
Response from Daniela H. - Front desk. on Jan 2, 2021
Dear Francis: Thanks for your good opinion. We appreciate it. We will take of everything to keep improving and be better. Hope to see you soon. Best regards,

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2020
Response from Daniela H. - Front desk on Sep 28, 2020
Dear guest Thanks for your good comment, we are glad to know that you had a great stay with us. We hope to see you back soon. Best regards,

10/10 Excellent

Vic, Bern, Switzerland

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean, staff is very pleasant and the place is very centric.
Stayed 2 nights in Sep 2020
Response from Daniela H. - Front desk on Sep 28, 2020
Dear Vic, Thanks for your good review. We are glad to know that you have a good stay with us. We hope to see you back soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Javier - Front Desk on Sep 9, 2020
Thank you so much for sharing your review! We hope you had an awesome stay by our side. We are looking forward to see you again, you'll be welcome with open arms.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, room comfort
Lovely apartments at Plaza Callao. Very nice staff. Small rooftop pool.
Stayed 2 nights in Aug 2020
Response from Javier - Front Desk on Sep 1, 2020
Dear Richard, Thank you very much for your lovely words and for this great rate! We hope you had an awesome and unforgettable stay by our side. This will be always your home in Madrid. Looking forward to see you again! Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Nice Aprt Hotel with roof top bar and pool
Stayed 1 night in Jul 2020
Response from Javier. Frontdesk. on Jul 21, 2020
Dear guest, Many thanks for sucha great opinion! We are so happy to know you had a great time during those days. We are very proud of our rooftop, the views are truly amazing. Looking forward to see you again!! Yours sincerely,

10/10 Excellent

Mrs T

Traveled with family
Liked: Cleanliness, room comfort
Fantastic apartments! Would definitely stay here again when next visiting.
Stayed 1 night in Jul 2020
Response from Daniela H. - Front desk on Jul 17, 2020
Dear Mrs T, Thank you so much for you good comment and score. We are happy to know that you have a good stay with us. Hope to see you back soon. Best regards,

10/10 Excellent

Supakarn, Bangkok

Traveled with family
Liked: Cleanliness, amenities
The hotel is modern located on gran via city center. Room is very spacious. Staff are nice.
Stayed 4 nights in Feb 2020
Response from Daniela H. - Front desk on Feb 29, 2020
Dear Supakarn First of all thank you for you comment. We are happy to know that you enjoyed your stay with us at Gran Via Capital. We hope you come back soon. Best regards,

4/10 Poor

Renzo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the money
Stayed 2 nights in Feb 2020
Response from Javier. Frontdesk. on Feb 29, 2020
Dear Renzo, We hope you had some lovely days in Madrid. We are really interested in your impressions and thoughts. Could you help us improving the service given? Best regards,

10/10 Excellent

Lee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, excellent apartment!
Spacious, clean and airy apartment. Lovely views and the rooftop terrace is brilliant. Very modern and centrally located. Had everything we could have needed and a large fridge which was also very handy. Washing machine and dishwasher for those who may need it too! Would definitely recommend and will return!
Stayed 3 nights in Feb 2020
Response from Alberto-Frontdesk department on Feb 19, 2020
Dear Mr. Lee, Would like to thank you for your amazing review. This is very important for us. Please, we are excited to see you back here so come back soon. It is our pleasure. Best regards, Alberto Frontdesk department

10/10 Excellent

Cheryl, Singapore

Traveled with family
Liked: Cleanliness, amenities
Great location, nice staff, nice and spacious room.
Stayed 2 nights in Jan 2020
Response from Javier. Frontdesk. on Feb 19, 2020
Dear Cheryl, Many thanks for your sincere words and for your lovely feedback. We are so happy to know that you had such a great experience by our side, we put a lot of effort every day to give an amazing service. All our staff members send you regards. Your sincerely,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No better choice in Madrid
Our first trip to Madrid and the apartment is in very good location to reach most attractions on foot; if you take metro, station is around the corner. Gran Via is a busy shopping street; convenient. The apartment is very clean and spacious - very helpful staff, booking Flamingo dance for us and lend the travel card for us.
Stayed 4 nights in Feb 2020
Response from Javier. Frontdesk. on Feb 18, 2020
Dear Raymond, We are so delighted beacuse of this lovely review! It makes us very happy and proud knowing that you had an awesome travel experience. The location is indeed the best: supermarkets, shops, restaurants, monuments and theatres are really really close. Cleanliness is well taken care of and the apartments are full equipped in order to provide high level comfortness. It was a huge honor being your host, all our staff send you regards. Looking forward to see you!

10/10 Excellent

Nitasha, Sydney, Australia

Traveled with family
Liked: Cleanliness, amenities
Fantastic location! Almost everything was within walking distance. The rooms were impeccable for a four star rental. We did run into some problems here and there at Gran Via but luckily their friendly staff were kind enough to attend to our needs almost immediately. That's the great thing about this service apartment, it's almost hotel-like in the sense that they have a 24 hour front desk with staff ever--ready to help. Big thank you to Reydel and Alberto for so kindly looking into our needs. Will definitely stay here again!
Stayed 6 nights in Feb 2020
Response from Daniela H. - Front desk on Feb 17, 2020
Dear Nitasha Thank you for your beautiful comment. We are very happy to know that you had a great stay with us at Gran Via Capital. We will be waiting for you with open arms. You are always welcome.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Gran Via Central
‏Great location, friendly staff, efficient and ‏smooth check in, and the apartment is amazing! Clean, huge sized, well organized and equipped (even coffee machine, a toaster and oven). There is also a small gym inside the building. Will come back again, very recommend!
Stayed 4 nights in Feb 2020
Response from Daniela H.- Front desk on Feb 16, 2020
Dear guest, Thank you so much for your good comment. We appreciate. We hope you come back soon. Remember that this is your house whenever you want. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 4 nights in Feb 2020
Response from Alberto-Frontdesk department on Feb 9, 2020
Dear guest, Thank you for your amazing review! We hope to see you soon! Best regards, Alberto Frontdesk department

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, room comfort
Amazing choice!
Everything was amazing, the location was fantastic, the room very comfortable and the team was very friendly
Stayed 4 nights in Feb 2020
Response from Javier. Frontdesk. on Feb 9, 2020
Dear Ram It was a pleassure assisting you during those amazing days. We are so happy to know you liked the accommodation and the treatment given, we feel that our effort and dedication is rewarded. Looking forward to having you again in Madrid, you can always count on us! Best regards,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location. Big, clean & comfortable room. Fully equipped kitchen, but missing a water kettle. Would definitely come again if in the area.
Stayed 1 night in Jan 2020
Response from Clarissa - front desk on Jan 31, 2020
Thanks you for your amazing review. We are very glad that you felt like home and enjoyed your stay. Come back very soon. Regards

10/10 Excellent

sean

Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Dec 2019
Response from Javier. Frontdesk. on Jan 8, 2020
Dear guest, Thank you very much for spending some time leaving your review. We hope you experinced a good service and some unforgettable days by our side. You now know where is your second home in Madrid! Looking forward to see you again!

6/10 Okay

Emmanuelle

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Family stay in December 2019
Very central location but quality / price ratio disappointing Appartement rental facility (vs hotel) so no maid service (you need to go to reception to get extra soap or toilet paper) The sofa bed is definitely NOT ok to sleep in (very thin lumpy mattress) Reception feels more like a ticket counter than actual reception Room size is good but no decoration to speak of
Stayed 4 nights in Dec 2019
Response from Javier. Frontdesk. on Jan 7, 2020
Dear Emmanuelle, First of all we'd like to thank your for sharing your opinion, this way we can improve our service and grow as a company. At the front desk, the staff will help you with any issue you may have, we will provide you with amenities if needed, do not hesitate to ask for help. We are already working on that problem with the sofa bed that you had, we are upgrading the furniture. After all, we hope you had some lovely days at Gran Vía Capital and you explored and ejoyed this amazing city. Kind regards,

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2019
Response from Javier. Frontdesk. on Jan 6, 2020
Estimado Mario, Nos hace muy felices saber que han tenido una estancia excelente con nosotros, todo el equipo trabaja duro para dar el mejor servicio y la mejor calidad. Gracias por habernos elegido, deseamos que estos días hayan sido relajantes y divertidos, Madrid tiene mucho que ofrecer y nosotros también. ¡Esperamos verle muy pronto! Atentamente,

4/10 Poor

AMIR HOSSEIN

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 8 nights in Dec 2019
Response from Javier. Frontdesk. on Jan 6, 2020
Dear Amir, Thanks for having chosen our property and for leaving your opinion. Could you give us more information about your impressions and your feelings during your stay? We hope you had some lovely days in Madrid. Best regads.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Amenities
Stayed 5 nights in Dec 2019
Response from Javier. Frontdesk. on Jan 4, 2020
Dear guest, We hope you enjoyed this beautiful city and its people. Madrid has a lot to offer to tourists. We want to thank your for having chosen our property See you very soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location in madrid...this is for sure the best property we stayed in ever...the space is great..clean and has that touch of class..great service from the front desk as well..loved it..it should be your first xhoice if its available
Stayed 5 nights in Dec 2019
Response from Javier. Front Desk. on Jan 4, 2020
Dear guest, Thanks a lot for your kind opinion. It is great to know that you may had the best travelling experience of your life, we feel very proud at this moment. The work team really goes for it! Next time you visit us, we'll welcome you with open arms. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property
Service: Daniela, Javier, and Clarissa at the front deak were fantastic. Friendly, professional, and incredibly helpful. Property: Great location, big rooms, modern interior and amenities. Bottom line: Best value for money in Madrid. Made 2 additional bookings after initial stay.
Stayed 1 night in Dec 2019
Response from Daniela H. - Front desk on Jan 1, 2020
Dear guest, Thankl you so much for taking the time to write your opinions and comments about your stay in Gran Via Capital. We are very happy that your stay has been so satisfactory and we hope you can return to Madrid soon, we will welcome you with open arms. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Via - Perfect stay for a vacation
Such a lovely place to stay - clean, equipped, centrally located, clean and comfortable. I would definitely stay here again the next time I am in Madrid
Stayed 1 night in Dec 2019
Response from Alberto-Recepión on Dec 26, 2019
Dear guest, Thank you for your review. We are very glad to see because you enjoyed staying with us. Thank you very much. We hope to see you soon. Best regards, Alberto Frontdesk department

10/10 Excellent

Guest, USA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money. Front desk staff friendly and helpful.
Stayed 1 night in Dec 2019
Response from Javier - Frontdesk on Dec 27, 2019
Dear Sir or Madam, Thanks for sharing your opinion, we hope you enjoyed these days by our side, we did our best! The workers are always happy to help and guide, do not hesitate to ask us. Furthermore, we wish you had a great experience, felt at home and explored this beautiful place. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Madrid
Property: Convenient location, large modern clean rooms. Service: Friendly, helpful front desk staff. Daniella and Javier go out of their way to assist guests. Overall: Best value in Madrid, booked 2 more stays after first one.
Stayed 1 night in Dec 2019
Response from Alberto-Frontdesk department on Dec 28, 2019
Dear guest, Thank you very much for your kind review. It is a pleasure for us to check that your stay was wonderfull. We hope to see you soon in Gran Via Capital. Best regards, Alberto Frontdesk department

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2019
Response from Javier. Frontdesk. on Dec 24, 2019
Dear guest. It has been a pleasure bein your host during your stay. We hope you experienced some of the most lovely and unforgettable days of your life. This will always be your home. Kind regards.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Javier - Frontdesk on Dec 17, 2019
Dear Chris. Thank you very much for spending some time leaving this amazing rate. We hope we had fulfilled your expectations. Looking forward to see you again! Best regards,

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice stay but with problems.
Our stay was for a small vacation. The staff where pleasant but very busy and unable to give affective personal attention. We arrived early and where unable to check in. So we left our luggage to be stored and our phone number, to be contacted if we could check in early. We went back at check in time to find our luggage in the middle of the hallway unattended. Fortunately nothing was stolen. One elevator was broke. The apartment was clean but very hot. Service was called and where unable to fix the problem. The front desk was able to regulate the temperature manually but the apartment stayed very warm. The hotel was very noisy. Also the noise from outside was very loud the entire night. At check out we told the front staff that we ordered a taxi to the airport. When the driver arrived they told him they had no idea who ordered a taxi. I was fortunate to see him arrive and stop him before he left. Other wise we would have missed our flight. So over all nice clean place but don't look for A plus service.
Stayed 6 nights in Dec 2019
Response from Daniela H. - Front desk on Jan 2, 2020
Dear Amy, We thank you for taking the time to write your opinions and comments about your stay in Gran Via Capital. We deeply regret that your expectations were not met on this occasion. We take note of all comments from our guests, always with the aim of continuing to improve. On the other hand, our staff is characterized by its careful treatment and attention to all our customers. We are sorry that in your case you did not perceive it that way. Once again we regret the inconvenience and hope that you will be able to visit us again for a true Gran Via Capital experience. We remain at your disposal for anything you may need. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both front lady was great!!!!
Stayed 2 nights in Dec 2019
Response from Javier. Frontdesk. on Dec 15, 2019
Dear guest. Thanks a lot for your lovely review. We hope you had an unforgettable experience by or side, it was a huge pleasure to fulfill your expectations and work for you. Looking forward to see you again! Best regards,

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Javier. Frontdesk. on Dec 15, 2019
Dear Cindy. Thank you very much for spending some time leaving your opinion. This means a lot to us. I wish you had a great time in Gran Via Capital, this will be always your second home. Yours sincerely,

10/10 Excellent

Julie, Arlington, TX

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Amazing apartment in a great area close to everything. Super comfy beds, clean, quiet.
Stayed 1 night in Dec 2019
Response from Javier. Frontdesk. on Dec 15, 2019
Dear Julie. We are so glad to read such a great opinion. We take care of each detail and giving a high level of comfortness is a good proof of it. We hope you enjoyed those days by our side, you can always count on us. See you in the future!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and location was perfect. The listing was everything we expected.
Stayed 3 nights in Nov 2019
Response from Alberto-Frontdesk department on Dec 11, 2019
Dear guest, Thank you for your review. This is very important for us. We hope to see you back in Madrid staying with us. It will be a pleasure! Best regards, Alberto Frontdesk department

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Alberto-Recepción on Dec 11, 2019
Estimado Marco, Muchas gracias por su review. Ha sido un placer tenerles alojados con nosotros. Cuando vemos que se llevan tal sensación nos llena de orgullo ya que podemos ver que estamos haciendo bien nuestro trabajo. No obstante como siempre hay que mejorar esperamos verles muy pronto para mostrarles los nuevos cambios que hayamos hecho. Un saludo Alberto Departamento de recepción

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent room.
Location was excellent. Staff was friendly and helpful. Car park was difficult to find though, went round multiple times. But overall an excellent stay!
Stayed 4 nights in Nov 2019
Response from Daniel on Dec 8, 2019
Dear guest, thank you very much for your comment! We hope to have you as our guest again real soon! Regards,

8/10 Good

Paul, Texas

Liked: Cleanliness, amenities
Excellent personnel and property. Heater didn’t work and people above me made significant noise from 2 am to 4 am, so I couldn’t sleep. Other than that, it was a wonderful stay.
Stayed 1 night in Dec 2019
Response from Javier. Frontdesk. on Dec 7, 2019
Dear Paul, First of all we'd like to thank you for sharing your opinion. This means a lot to us and help us to meet our guests' needs. As you say, the staff is hardworking and helpful all day, you can count on us for anything you may need. You could have called during the night and we would have ask those noisy neighbours to end the party. Next time this happens, do not hesitate to tell us. We also want top apologize for the issue with the heater, we put a lot on effor to fix it. Looking forward to see you again! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Clean! New!
Stayed 2 nights in Nov 2019
Response from Daniela H. - Front desk on Dec 5, 2019
Dear We are very happy to know that Gran Via Capital has met your expectations and we would like to thank you on behalf of the entire team for your assessment. At Gran Via Capital we make sure that all our clients feel at home and it is very satisfying to receive valuations like yours. We look forward to welcoming you back to Gran Via Capital. Feel free to contact us for anything you may need. Cordial greetings,

8/10 Good

Naoufal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Daniela H. - Front desk on Dec 5, 2019
Dear Naoufal We would like to thank you one more time on behalf of the entire team for your assessment. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The third time we stay at this property, clean, equipt, decorated, perfect location, outstanding reception service, for me it's best place to stay in Madrid
Stayed 2 nights in Nov 2019
Response from Javier. Frontdesk. on Dec 4, 2019
Dear guest. We are delighted with your opinion! Thank you so much for so lovely words! You are now a part of this family and take for granted that each time you visit us you will receive a high quality service and a familiar treatment. Looking forward to see you a fourth time! Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Beautiful view great customer service at the Reception desk however Maintenence service very poor.
Stayed 1 night in Nov 2019
Response from Javier. Frontdesk. on Dec 4, 2019
Dear guest. Many thanks for spending some time leaving your opinion, this is so important to us in order to meet our guests' needs. We are so glad you liked the views from our 360º terrace, they are unforgettable. The staff at the frontdesk is always more than willing to help, do not hesitate to ask for whatever you may need. Hope you had some lovely days in Madrid by our side. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and room size were great. Staff was very helpful and friendly
Stayed 4 nights in Nov 2019
Response from Daniela H. - Front desk on Dec 5, 2019
Dear guest: We are very happy to know that Gran Via Capital has met your expectations and we would like to thank you on behalf of the entire team for your assessment. At Gran Via Capital we make sure that all our clients feel at home and it is very satisfying to receive valuations like yours. We look forward to welcoming you back to Gran Via Capital. Feel free to contact us for anything you may need. Cordial greetings,