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Get an overview of this hotelFamily-friendly Madrid hotel in Madrid City Centre, near Prado Museum

Popular property highlights

Free WiFi
Restaurant
Outdoor pool
24-hour business center
Laundry facilities

Location

This family-friendly Madrid hotel is located in the historical district, within a 15-minute walk of Casa Arabe and El Retiro Park. Prado Museum and Thyssen-Bornemisza Museum are also within 1 mi (2 km).

Hotel Features

This smoke-free hotel features a restaurant, an outdoor pool, and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite.

Room Amenities

All 138 soundproofed rooms feature free WiFi and minibars. For entertainment, flat-screen TVs come with digital channels, and guests can also appreciate comforts like pillow menus and down comforters.

H10 Puerta de Alcalá

Renovations & Closures

The following facilities will be closed from 20 April 2017 to 01 May 2017 (dates subject to change):
  • Swimming pool
  • One of the swimming pools

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant, a coffee shop/café, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 1076 square feet (100 square meters) include a conference center. This family-friendly hotel also offers an outdoor pool, tour/ticket assistance, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

H10 Puerta de Alcalá is a smoke-free property.

  • Number of buildings/towers - 1 
  • 24-hour business center 
  • Concierge services 
  • Free newspapers in lobby 
  • Breakfast available (surcharge) 
  • Bar/lounge 
  • Conference space 
  • 24-hour front desk 
  • Total number of rooms - 138 
  • Safe-deposit box at front desk 
  • Number of floors - 6 
  • Laundry facilities 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Gift shops or newsstand 
  • Tours/ticket assistance 
  • Computer station 
  • Luggage storage 
  • Meeting rooms 3 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Porter/bellhop 
  • Restaurant 
  • Conference space size (meters) - 100 
  • Number of meeting rooms - 4 
  • Free reception 
  • Self parking (surcharge) 
  • Conference space size (feet) - 1076 
  • Conference center 
  • Snack bar/deli 
  • Smoke-free property 
  • Outdoor pool 
  • Outdoor seasonal pool 
  • Wedding services 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Snack bar/deli  
  • Laundry facilities  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Parking (limited spaces)

Room Amenities

  • Free WiFi 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Soundproofed rooms 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bathtub or shower 
  • In-room safe 
  • Desk 
  • Cribs/infant beds available 
  • Blackout drapes/curtains 
  • Digital TV service 
  • Flat-panel TV 
  • Room service (limited hours) 
  • Down comforter 
  • Individually furnished 
  • Pillow menu 

Where to Eat

A complimentary manager's reception is offered each day.

H10 Puerta de Alcalá has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available.

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

No rollaway/extra beds available

Noise-free rooms not guaranteed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 18 per person (approximately)
  • Self parking fee: EUR 31 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • NH Alcalá
  • NH Alcalá Madrid
  • NH Puerta Alcalá Hotel Madrid
  • NH Puerta Alcalá Hotel
  • NH Puerta Alcalá Madrid
  • NH Puerta Alcalá
  • Nh Alcala Hotel Madrid
  • H10 Puerta Alcalá Hotel Madrid
  • H10 Puerta Alcalá Hotel
  • H10 Puerta Alcalá Madrid
  • H10 Puerta Alcalá

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from May to September. Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.


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