Seasonal outdoor pool, sun loungers

Reviews of H10 Puerta de Alcalá

4 out of 5
H10 Puerta de Alcalá
Alcala, 66, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 524 out of 825 reviews" "
Rating 8 - Good. 235 out of 825 reviews" "
Rating 6 - Okay. 48 out of 825 reviews" "
Rating 4 - Poor. 13 out of 825 reviews" "
Rating 2 - Terrible. 5 out of 825 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel company in Spain ,I highly recommend this hotel .
Stayed 5 nights in Mar 2024
Response from H10 Puerta de Alcalá on Mar 25, 2024
Dear Frank.Thank you for your value and your recommend. We are happy to read you, and to know that you have a very good stay in our hotel.We are waiting for your next visit.Regadrs.

10/10 Excellent

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast with good choices. Catered for lactofree and gluten free Great rooftop bar overlooking park Good size room and very comfortable bed Staff very helpful and good location for metro Only down side couldn’t find good bistro or tapas near by
Stayed 4 nights in Mar 2024
Response from H10 Puerta de Alcalá on Mar 12, 2024
Dear Lynda.Thank you for choosing us and subsequently evaluating your stay. We are happy to read that it was a great experience in every way. We look forward to welcoming you back another time.Best regards.

10/10 Excellent

jacquelyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is THE best hotel I have stayed at. The attention to detail that the staff provides is unmatched. During check in I asked about a crib being brought up and Eva assured me that one would be brought up without any issues or hesitation, me and Eva talked about the reason for our trip and I mentioned I was celebrating my 30th bday. Once we got to our room the cleanliness, ample space, and view of the city left us feeling happy about our hotel choice. Before heading out for some sight seeing a crib was brought up, with an extra towel, little stuffed animal, and body wash for babies, this small act really shows how about and beyond they go. When we returned back to the room we were met with a bottle of champagne and chocolate cake and a sign that said Happy Birthday! I was beyond surprised and blown away by this gesture. During our stay we visited the bar twice, and both times Alonso provided exceptional service. Not only were the drinks and appetizers amazing, his ability to build rapport and remembering us the second time we went really went a long way. I would stay here over and over again
Stayed 2 nights in Jan 2024
Response from H10 Puerta de Alcalá on Feb 1, 2024
Dear Jacquelyn, the whole team thanks you for your wonderful words. Knowing that our guests have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and especially for recommending our brand. Best regards and we look forward to having you back with us.

8/10 Good

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Mr A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel.
Stayed 1 night in Jan 2024
Response from H10 Puerta de Alcalá on Jan 29, 2024
Dear guest.Thank you for your value.We hope to welcome again in our hotel, in the future.Best regards.

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nicely decorated, and conveniently located. Great rooftop bar, very comfortable bed. Staff was helpful and kind and provided great service. The only thing that detracted from our experience was that the bedroom next to us was under renovation, so it was noisy during the day.
Stayed 2 nights in Jan 2024
Response from H10 Puerta de Alcalá on Jan 10, 2024
Dear Gabriela.Thank you for your comment and value. We are glad to know that you have a good stay with us, and enjoy the rooftop bar, bed, etc.We are waiting for your next visit.Regards.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge are excellent. Super nice, helpful and polite.
Stayed 1 night in Jan 2024
Response from H10 Puerta de Alcalá on Jan 10, 2024
Dear Leonardo.Thank you for your comment. We are glad to know that you have a good stay with us.We are waiting for your next visit.Regards.

10/10 Excellent

Randy

Stayed 2 nights in Jan 2024

10/10 Excellent

Salim, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Julieta

Traveled with family and small children
Liked: Property conditions & facilities
The older gentleman that works the Night Shift went above and beyond! He helped us with what we needed and was extremely polite and nice!
Stayed 2 nights in Dec 2023
Response from H10 Puerta de Alcalá on Jan 4, 2024
Dear Julieta.Thank you for your review. We are happy to know that you have a good service in our hotel.We hope to welcome you again, in the next future.Best regards.

10/10 Excellent

Randy

Stayed 2 nights in Dec 2023

10/10 Excellent

Jihyeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there 5 days and I’d like to say thank you to the staffs who provided us an excellent service. :)
Stayed 4 nights in Dec 2023
Response from H10 Puerta de Alcalá on Dec 26, 2023
Dear Jihyeong.It is a pleasure to read your excellent comments. We are very proud and grateful to see that your accommodation experience was a success. We would be delighted to welcome you back and offer you again our best attention and quality. Thank you very much for your time and especially for recommending our brand. Yours sincerely.

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. At the tip of the park and close to train and bus transportation. Staff gratiously accommodated us with an early check-in (flight arrived early morning) and even though room faced the street and was on low floor, street noise was minimal because of (fairly) new windows. Didn't use hotel dining or bar, but the roof-top was lovely great views and photography. Plenty of restaurants in the area and French bakery with great coffee and pastries was one block away. I don't usually write reviews, but would highly recommend H10 Puerta de Alcala.
Stayed 3 nights in Dec 2023
Response from H10 Puerta de Alcalá on Dec 26, 2023
Dear Jeanne.The whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and above all for trusting our brand. Best regards and we look forward to having you back with us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood, within walking distance to El Retiro park, El Prado museum, Puerta de Alcala. The staff was very friendly and eager to help, definitely would come back!
Stayed 2 nights in Nov 2023
Response from H10 Puerta de Alcalá on Dec 6, 2023
Dear José, the whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and above all for trusting our brand. Best regards and we look forward to having you back with us.

10/10 Excellent

Zaida

Stayed 1 night in Nov 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Paola

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excelente ubicación y un cuarto muy amplio. El personal de recepción de poca atención y su modo grotesco
Stayed 2 nights in Oct 2023
Response from H10 Puerta de Alcalá on Nov 17, 2023
Estimada Paola, muchas gracias por dedicarnos su tiempo. Nos agrada comprobar que ha disfrutado de la estancia y de nuestra excelente ubicación. Tomamos nota de todas sus observaciones para proceder a los cambios necesarios y ofrecer así la mejor atención y calidad. Estaremos encantados de tenerle de nuevo entre nosotros. Reciba un cordial saludo.

10/10 Excellent

Andres

Stayed 1 night in Nov 2023

10/10 Excellent

Jesus, Riverbank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Confortables
Stayed 1 night in Nov 2023
Response from H10 Puerta de Alcalá on Nov 17, 2023
Querido Jesús, muchas gracias por sus máximas calificaciones.Nos alegramos haber contribuido a su buena experiencia de alojamiento. Será un placer recibirle de nuevo en su próxima visita a Madrid y ofrecerle nuestra mejor atención y calidad.Nuestros mejores saludos.

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Everything was perfect. Hotel was modern and clean. Staff really good. Highly recommended.
Stayed 3 nights in Nov 2023
Response from H10 Puerta de Alcalá on Nov 12, 2023
Dear Paul, the whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and especially for recommending our brand. Best regards and we look forward to having you back with us.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet hotel. Comfortable beds, walking distance to upscale shopping and museums.
Stayed 2 nights in Oct 2023
Response from H10 Puerta de Alcalá on Oct 28, 2023
Dear Diane, it is a pleasure to read your excellent comments. We are very proud and grateful to see that your accommodation experience was a success. We would be delighted to welcome you back and offer you again our best attention and quality. Thank you very much for your time and above all for trusting in our brand. Yours sincerely

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice and fun
Stayed 6 nights in Oct 2023
Response from H10 Puerta de Alcalá on Oct 28, 2023
Dear Sara, thank you very much for your excellent feedback. We are pleased to see that you enjoyed your stay and our excellent location. We look forward to having you back. Best regards.

10/10 Excellent

IDALMI

Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Stayed 1 night in Oct 2023

10/10 Excellent

Aura

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel. Poor emergency response.
Very nice hotel. The room was bright and clean. The beds were comfortable and plenty of closet space. Good shower pressure and the water was hot. A breakfast nook and nespresso machine were appreciated. Our only issue occurred when the fire alarm went off at 5:30 am. We headed to lobby and the two staff members were frantically making phone calls. When guests tried to ask for information they’d raise their hands as to say they didn’t know. No other help or info was offered to guests. The staff ignored everyone standing in the lobby and outside on the sidewalk. No emergency vehicles arrived and we were finally told we could go back to our rooms. We heard nothing more about the incident. It seemed like poor customer service to us.
Stayed 4 nights in Sep 2023
Response from H10 Puerta de Alcalá on Sep 30, 2023
Dear customer, thank you very much for sharing your opinion on the platform. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. We are sorry for the inconvenience caused by the alarm. Some guests, in breach of the hotel rules, smoked inside the room and the smoke alarm went off. We apologise once again for what happened and thank you for taking the time to comment. Best regards and we look forward to welcoming you on your next visit to the city.

8/10 Good

sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pasos del parque
Escogimos el hotel por su ubicación y relación precio/calidad, y no decepcionó. Es un hotel relativamente grande, con todas la comodidades que eso implica. El servicio un poco frío, dependiendo de la situación. No probamos el desayuno, pero sí fuimos a la terraza El Cielo a ver el atardecer y cenar.
Stayed 2 nights in Sep 2023
Response from H10 Puerta de Alcalá on Sep 30, 2023
Estimado Sergei, es un placer leer sus excelentes comentarios. Nos sentimos muy orgullosos y agradecidos al comprobar que su experiencia de alojamiento fue todo un éxito. Estaremos encantados de volver a recibirles y compartir de nuevo con ustedes la magia de "El Cielo de Alcalá". Un cordial saludo

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel
Our stay was wonderful. The hotel is lovely, the staff are excellent. The welcome was warm and efficient. The location is first class, so easy to get everywhere. The roof top bar is very inviting. Everything was great. We look forward to visiting again.
Stayed 3 nights in Sep 2023
Response from H10 Puerta de Alcalá on Sep 22, 2023
Dear Danielle, the whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. Thank you very much again for sharing your opinion on the platform and above all for trusting our brand. Best regards and we look forward to having you back with us.

8/10 Good

Abhinav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on the edge of the park . Good connections to the metro and close to the main railway station. Rooftop bar and restaurant along with a plunge pool are a real treat.
Stayed 4 nights in Sep 2023
Response from H10 Puerta de Alcalá on Sep 15, 2023
Dear Michael, thank you very much for sharing your good ratings with all the users of the platform. We are pleased to see that you enjoyed your stay and our excellent location. It will be a pleasure to have you back with us again. Best regards

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Catalina

Stayed 2 nights in Sep 2023

2/10 Terrible

D

Disliked: Staff & service, room comfort
Six sunbeds, sunbeds bookable - you cannot sunbath
I've stayed at various H10 hotels and I've stayed at this one in the past and it was always a good experience. However, after my most recent experience I will not be staying at H10 hotels again. The reason I booked this hotel was for the pool and sunbeds, however, be warned, if this is your aim stay elsewhere. There are 6 sunbeds and they are bookable for one hour slots, so you could be lying there and somebody moves you on and you need to go into the room. If you do book the sunbeds you can only book one hour. This hotel should not have a solarium as the system is a disaster. Never again.
Stayed 2 nights in Aug 2023
Response from H10 Puerta de Alcalá on Sep 10, 2023
Dear guest, thank you for leaving a review after your stay. We are glad to have welcomed you in our hotel. Our booking process for the use of the sunbeds is due to our limited space on the terrace, as we only have 6 sunbeds and the hotel has 138 double rooms. Thank you very much again for taking the time to spend some time with us. Best regards

10/10 Excellent

Kiyona

Liked: Cleanliness, property conditions & facilities
I thoroughly enjoyed my stay. The property was beautifully decorated and modern. The staff was very helpful! The location was perfect. I was able to walk to many restaurants and tourist destinations! I would stay here again!
Stayed 3 nights in Aug 2023
Response from H10 Puerta de Alcalá on Sep 2, 2023
Dear Kiyona, first of all thank you for your excellent ratings.All the staff is very proud and satisfied to have contributed to your good accommodation experience. We would also like to thank you for your appreciation of our hotel's exclusive decoration and our prestigious location.It will be a pleasure to welcome you on your next visit to the city. Best regards.

10/10 Excellent

Khaled

Stayed 1 night in Aug 2023

10/10 Excellent

Francisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, selection of pillows
Stayed 1 night in Aug 2023
Response from H10 Puerta de Alcalá on Sep 2, 2023
Dear Francisco, thank you very much for sharing with all the users of the platform your good ratings.We are very pleased to see that the attention and quality you received were to your liking and that you were able to enjoy a comfortable stay.Thank you very much for dedicating part of your time to us. Best regards.

6/10 Okay

Majid

Liked: Cleanliness
Good and safe location
Stayed 2 nights in Aug 2023
Response from H10 Puerta de Alcalá on Sep 2, 2023
Dear Majid, thank you very much for your time. We are pleased to see that you enjoyed your stay and our excellent location. We would be delighted to have you back again. Best regards.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 3 nights in Aug 2023
Response from H10 Puerta de Alcalá on Sep 12, 2023
Dear Annette, thank you very much for your time. We are pleased to see that you enjoyed your stay. Best regards and we look forward to welcoming you soon.

8/10 Good

Tom, SAVOY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top bar
Stayed 3 nights in Aug 2023
Response from H10 Puerta de Alcalá on Aug 15, 2023
Dear Tom, thank you very much for your time and kind words.It will be a pleasure to welcome you very soon on our attractive terrace. Best regards

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Monica Rebeca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Natalia

Stayed 1 night in Jul 2023

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Jul 2023
Response from H10 Puerta de Alcalá on Jul 28, 2023
Estimado Alfonso, muchas gracias por dedicarnos su tiempo. Nos agrada comprobar que ha disfrutado de la estancia y de nuestra excelente ubicación. Estaremos encantados de tenerle de nuevo entre nosotros. Reciba un cordial saludo.

10/10 Excellent

Abigail Berger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a great choice for a stay in Madrid. Mid July is hot so having the pool and rooftop was a great way to relax and cool off. The staff and service on the rooftop were great, really enjoyed the views and late night drinks. Very reasonable! We just had a basic room but was still a good size, very clean and quiet. Comfortable bed and powerful shower. It is a quieter area of madrid, but still a lot of options right on the doorstep, a lovely bakery for breakfast just on the corner of the road. Right be a metro stop on the central metro line that took 10 minutes to the Sol centre square and Gran Via. Access to the park is seconds from the hotel doors and a must visit. Only things I would suggest improvements is luggage storage in our room was minimal, we didn’t have slippers or robes which would’ve been nice for the pool and the duvet was quite thick considering the temperature and time of year. It was our first time staying at a H10 and we would stay in others specifically if they are available based on this stay!
Stayed 3 nights in Jul 2023
Response from H10 Puerta de Alcalá on Jul 22, 2023
Dear Abigail, the whole team thanks you for your wonderful words. Knowing that our customers have enjoyed their stay and that we have met their expectations is an incentive to continue providing our best services every day. We take note of all your comments to make the appropriate changes. Thank you very much again for sharing your opinion on the platform and especially for recommending our brand. Best regards and we look forward to having you back with us.

10/10 Excellent

NAVRAJ SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all round experience.
Stayed 1 night in Jul 2023
Response from H10 Puerta de Alcalá on Jul 22, 2023
Dear Dorian, thank you very much for your top marks.We are glad to have contributed to your good accommodation experience. It will be a pleasure to welcome you again in your next visit to Madrid and offer you our best attention and quality.Our best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

BENJAMIN, Coral Gables

Stayed 1 night in Jul 2023