Very happy at Hesperia
Posted Jun 23, 2016
My fiancee and I recently stayed here for 3 nights. We were upgraded to a suite, so the room was spectacularly large, with a great view. Great bathroom (very nice toiletries), wonderful bed, etc. All the typical amenities expected of a 5-star hotel were there. Most important of all, the staff were amazingly nice (if anything, over-the-top... two of the managers greeted us in person, asked us for any feedback, etc etc -- felt as if we were movie stars :-) )
Comment from Hotel Management
Jul 6, 2016 by Pablo González, Hotel Management
First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel.
I really appreciate the comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.
Hoping to welcome you for your next stay with us so that I can meet you personally.
Receive my best regards,
Guest Relations Manager